OpenText Intelligent Capture Reviews

Name: OpenText Intelligent Capture
Brand: OpenText
Rating: 4 (7 reviews)

4.1 out of 5

7 reviews
100% willing to recommend

What is OpenText Intelligent Capture?UNIXBusinessApplication
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OpenText™ Intelligent Capture, formerly OpenText Captiva, is an enterprise capture platform, providing omni-channel capabilities for collecting everything from scanned paper to chatbots. It is not just for organizing content at the front door, but automating processes across the enterprise. It can automate processes for standard documents, such as Financial Accounts Payable and Accounts Receivable, or complex documents, such as contracts or partner requests that require action based on the document’s content.

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OpenText Intelligent Capture is the #7 ranked solution in top Intelligent Document Processing (IDP) solutions. PeerSpot users give OpenText Intelligent Capture an average rating of 8.2 out of 10. OpenText Intelligent Capture is most commonly compared to ABBYY Vantage: OpenText Intelligent Capture vs ABBYY Vantage. OpenText Intelligent Capture is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Buyer's Guide

OpenText Intelligent Capture

April 2024

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Helped 768,740 peers since 2012

Featured reviews

Shital Funde

Managar at a computer software company with 1,001-5,000 employees

Oct 25, 2022

Until recently, I use the solution at my prior employer for various document recognition and automation processes. We developed the solution for customers with various virtual machines and scan stations, some with more than 1,000 resources. For one project, I provided full-fledged invoice…

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Eliot Mthimunye

Senior Enterprise Architect at Eskom Holdings SOC Ltd

Jul 18, 2022

We primarily use it for the management of vendor invoices. Most invoices come through emails, and that process has been automated so that ICR reads whatever invoice comes through the email. It then automatically processes it to go through a workflow The automated version of the vendor invoice…

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Abderrahmane Moumile

Co-founder & Solutions Architect ECM CCM & Electronic Signature at Sabil IT

Nov 1, 2023

The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones.

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OpenText Intelligent Capture market share

As of March 2024, the market share of OpenText Intelligent Capture in the Intelligent Document Processing (IDP) category stands at 7.5%, marking a decrease of 25.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Intelligent Document Processing (IDP)

Key learnings from peers

Valuable Features

"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."
"The solution is very powerful because it allows for custom scripting."
"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."

Room for Improvement

"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."
"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."
"Knowledge of .NET is required to effectively use the solution or it can be complicated."