Office 365 Reviews

Name: Office 365
Brand: Microsoft
Rating: 4.3 (143 reviews)

4.3 out of 5

143 reviews
95% willing to recommend

What is Office 365?

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

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Office 365 is the #2 ranked solution in top Content Collaboration Platforms. PeerSpot users give Office 365 an average rating of 8.6 out of 10. Office 365 is most commonly compared to Google Workspace: Office 365 vs Google Workspace. Office 365 is popular among the small business segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 865,295 peers since 2012

Featured Office 365 reviews

Gary Cook

Executive at Empowered Analytics

I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.

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Adrian Cambridge

Head of IT at AHMM

Having everything in one place in Office 365, and all the apps integrate together with OneDrive, and the email management is pretty decent. It's a very well-packed platform, and it all works together.We use Power Automate in Office 365 as an example; we have a spreadsheet of all our software renewals, and Power Automate goes through and notifies us 90, 60, or 30 days before the contracts run out that we need to renew the contract.Office 365 overall is cost-effective for us. We use the Enterprise E5 version of it, which gives us our Office license, all Windows licenses, and a whole bunch of tools, including Power BI, the whole lot. It's really good value.

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Imtiaz Ahmad

System Administrator at wellness one day surgery center

We are just a consumer. We do directly deal with Microsoft, but we have some vendors here in UAE who provide us all the solutions from Microsoft if we need them. For example, if we need our Office 365 licenses, if we need E5, E3, or whatever licenses we require, we have to have a vendor here in UAE, and they provide us with all the requirements. In our company we have our own IT team for everything; we have a department for that. We are an MNC company operating in about 80 countries. They have very good staff, and because the main HQ is in UAE, the IT HQ manages everything from there. It's more than 10,000 people using Office 365 in our organization, but I'm not sure about the exact number of staff we have. I would rate Office 365 overall at eight out of ten.

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Office 365 mindshare

As of August 2025, the mindshare of Office 365 in the Content Collaboration Platforms category stands at 7.5%, up from 6.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Content Collaboration Platforms

PeerResearch reports based on Office 365 reviews

Type	Title	Date
Category	Content Collaboration Platforms	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	Office 365 vs Dropbox Business - Enterprise	Aug 20, 2025	Download
Comparison	Office 365 vs Microsoft Office SharePoint Server	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
Google Workspace	4.1	8.2%	95%	104 interviews Add to research
Box	4.2	9.2%	85%	41 interviews Add to research

Valuable Features

Office 365's most valued features are collaboration via Teams and SharePoint, cloud accessibility with OneDrive, and integration across platforms for real-time productivity. Users benefit from enhanced security, seamless document sharing, and agility in remote work. The intuitive interface, automation with PowerApps, multi-device access, and robust applications like Excel and Outlook improve efficiency. Microsoft's Enterprise features and integrations with third-party tools further enhance organizational efficiency.

"It is stable."
"The most valuable feature of Office 365 is automatic saving. If something happens on the computer your work is saved."
"There's a lot there in terms of apps and features."

Room for Improvement

Office 365 could enhance PDF editing, performance, and integration with third-party apps. High bandwidth requirements and slow performance on Macs are concerns. Some users find Teams' integration lacking and desire improved stability and usability. Pricing issues are notable, particularly for individual and international users. Enhanced AI capabilities and better tutorials could aid user experience. SharePoint's customization options are limited, and Outlook's transition issues and inconsistent documentation languages require attention. Improved security, data synchronization, and mobile optimization are necessary.

"Microsoft Word is a little bit left behind regarding the tools it has."
"Office 365 could be easier to use at first. Tutorials are needed to know how to use the solution."
"We have found that, with Teams, if you are including one more person who is not in the company ecosystem, supposedly I'm inviting them as a guest in the chat. However, when I do that, I can't share files."

ROI

Users experienced substantial returns with Office 365, citing flexible subscription models and significant cost savings compared to traditional licensing. Features like Microsoft Teams, OneDrive, and SharePoint improved productivity and collaboration. Mobility and transcription features provided added convenience and value. Although some found it costly, the service's integration and security benefits justified the expense. Users noted that while it enhances efficiency and reduces effort, learning the platform may initially consume time.

Pricing

Office 365 pricing is perceived as reasonable but varies widely depending on the organization's size and needs. Users appreciate scalable plans and diverse licensing options ranging from simple to complex. While it's not the cheapest choice, many find the value aligns well with features offered, especially compared to on-premise solutions or competitors like G Suite. Pay-as-you-go plans are available, with monthly or annual subscriptions offering flexibility and potential discounts for enterprise buyers.

"The price of Office 365 is very expensive."
"Licensing fees are paid on a monthly basis, or we prepay them."
"I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."

Popular Use Cases

Office 365 is primarily used for email, document management, and collaboration. Organizations utilize tools like Teams for communication, SharePoint for document storage, and Excel for data analysis. Many use Office 365 for creating presentations with PowerPoint, managing files with OneDrive, and converting Word documents to PDF. The platform supports business continuity with efficient email handling through Outlook and offers a comprehensive suite of applications for various professional tasks.

Service and Support

Office 365 customer service and support receive mixed feedback. Many find technical support responsive and effective, with local partners providing excellent advice, but others report delays and occasional unhelpfulness. Ratings for technical support commonly range from 7 to 10, though some mention difficulties with first-level response. Customer service is praised by some for quick resolutions, while others suggest improvements are needed in communication and efficiency, especially for complex issues. Support through community resources is commonly relied upon.

Deployment

Office 365's initial setup is straightforward for most users, with many describing the process as easy or user-friendly. A few found the setup complex, particularly when dealing with migrations and configurations. Some required vendor assistance or additional resources. While some faced challenges with certificates and hybrid setups, instances of smooth deployment were common, benefiting from preparation, planning, and Microsoft's built-in guidance tools. Advanced features may introduce some complexity.

Scalability

Users consistently experience strong scalability with Office 365, with no significant issues reported. Many appreciate its ease of scaling by simply purchasing additional licenses. Office 365 handles extensive user bases effectively, integrating well with various organizational needs. It offers flexibility for companies of different sizes and adapts to increased demands efficiently. Some note its capability to scale globally, yet a few mention licensing complexities. Overall, Office 365 reliably meets diverse scalability requirements.

Stability

Office 365 is considered stable by many users, ensuring reliable performance with minimal disruptions. Although a few report occasional issues, such as application slowdowns, network problems, or glitches in Excel and Teams, these are often minor. Several users praise its reliability compared to other platforms, citing a high uptime percentage. Some have noticed improved stability over time, while others have encountered issues due to external factors.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Office 365 Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Government

Manufacturing Company

Performing Arts

Educational Organization

Financial Services Firm

Outsourcing Company

University

Construction Company

Real Estate/Law Firm

Insurance Company

Energy/Utilities Company

Retailer

Transportation Company

Pharma/Biotech Company

Media Company

Wholesaler/Distributor

Hospitality Company

Legal Firm

Non Profit

Consumer Goods Company

Recreational Facilities/Services Company

Comms Service Provider

Healthcare Company

Engineering Company

Wellness & Fitness Company

Aerospace/Defense Firm

Leisure / Travel Company

Marketing Services Firm

Compare Office 365 with alternative products

Learn more about Office 365

Office 365 was previously known as Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1.