I am using Office 365 for emails, presentations, spreadsheets, documents, PDF conversions, creation of PDFs, whiteboarding on the conference calls, OneNote for taking notes, and OneDrive for data storage.
Director, Customer Success at SAP
Highly stable, beneficial bundled package, and straightforward implementation
Pros and Cons
- "The most valuable feature of Office 365 is that it has many solutions bundled together."
- "Sometimes the configurations of the error troubleshooting are pretty problematic and there are a lot of issues that happen even if you follow the step-by-step guides. They can work on fixing this issue. If there are a lot of issues in your Windows or your Office or anything, you restart your PC and it works. They need to get rid of this need."
What is our primary use case?
What is most valuable?
The most valuable feature of Office 365 is that it has many solutions bundled together.
What needs improvement?
Sometimes the configurations of the error troubleshooting are pretty problematic and there are a lot of issues that happen even if you follow the step-by-step guides. They can work on fixing this issue. If there are a lot of issues in your Windows or your Office or anything, you restart your PC and it works. They need to get rid of this need.
While using Microsoft OneDrive, which is part of Office 365, we use it to store all our data files. At this point in time, OneDrive doesn't support PST files. PST files are for our Outlook data. OneDrive doesn't take backup of the PST files, which is a big setback.
In the future release, there should be better automation. When you're scheduling a meeting, it should be in an automated way, it should prove us with more information about kind room slots. If there is a travel booking that is coming onto your email, it should go ahead and block your calendar as well in accordance with the times. This is an Outlook-related suggestion.
On PowerPoint, there could be more templates that could be added in, which makes your job slightly easier when you're designing something.
Excel, I think is a phenomenal solution, the only problem is it becomes very heavy as data increases. If they can work towards compression, that should be helpful.
For how long have I used the solution?
I have been using Office 365 since they launched the solution.
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What do I think about the stability of the solution?
The stability of Office 365 is fantastic.
What do I think about the scalability of the solution?
Office 365 is scalable.
We have 40,000 people using the solution in my organization.
How are customer service and support?
We use our internal support for Office 365.
How was the initial setup?
Office 365 is very straightforward to implement.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use this solution.
The price of Office 365 is very expensive.
What other advice do I have?
I would recommend this solution to others, it is a very good solution.
I rate Office 365 a nine out of ten because I have faced certain issues, such as the solution crashing. If there are solution issues, it's difficult to resolve and that's the reason why I'm taking that one point away. Office 365t helps me do my job, I'm very happy with the products.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Deputy senior network engineer at a manufacturing company with 201-500 employees
It helps us work with other companies securely
Pros and Cons
- "OneNote is the feature I use the most. We also frequently use the Power Apps features."
- "Office 365 could allow for smoother collaboration with other companies, which is the main reason we use it. The B2B connection is something we need, like global adverse lists between two tenants or multiple users. That's what we're missing at the moment."
What is our primary use case?
We use Office 365 for project management. Around 2,500 people at my company use it.
How has it helped my organization?
Office 365 helps us work securely with other companies.
What is most valuable?
OneNote is the feature I use the most. We also frequently use the Power Apps features.
What needs improvement?
Office 365 could allow for smoother collaboration with other companies, which is the main reason we use it. The B2B connection is something we need, like global adverse lists between two tenants or multiple users. That's what we're missing at the moment.
For how long have I used the solution?
I have been using Office 365 since I started work at this company in September last year.
What do I think about the stability of the solution?
Office 365 is highly reliable. The company hasn't had any issues so far.
How are customer service and support?
Microsoft support is great.
Which solution did I use previously and why did I switch?
The company used Nextcloud and WeTransfer in the past, but we switched because Office 365 is an all-in-one solution. However, I think Nextcloud is more usable than Office 365, but it ultimately came down to security.
How was the initial setup?
I wasn't involved with implementing Office 365, but it should be complex when you do it right because 365 is constantly evolving. You have to look at your tenant: Are things new? Are they open? Is it a security risk? What has Microsoft opened? Do I want to let all colleagues access the new features?
What's my experience with pricing, setup cost, and licensing?
We have an E3 license, and we pay 15 euros a person. 3,000 euros is a lot per month.
What other advice do I have?
I rate Office 365 eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Office 365
April 2025

Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
Policies Manager at a computer software company with 201-500 employees
Seamless collaboration and integration enhance productivity with cloud applications
What is our primary use case?
I primarily use Office 365 for creating Word documents. We also utilize its cloud-based functionalities, such as SharePoint for document management.
What is most valuable?
I use Office 365 extensively, particularly for Word documents. One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing. The integration capability is strong as it links various applications such as the calendar and email functions, making it useful for our organization.
What needs improvement?
I wish Project could be more integrated into Office 365, as it currently requires a separate license.
For how long have I used the solution?
I have been working with Office 365 for a couple of years, approximately two or three years.
What do I think about the stability of the solution?
I would rate the stability of Office 365 as eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Office 365 as ten out of ten.
How are customer service and support?
I do not have direct experience with Microsoft support because, according to company rules, I report issues to our internal help desk. If they cannot resolve it, they will contact support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used cloud solutions related to my former work with Amazon products. But I quit using clouds as my job no longer relates to this.
How was the initial setup?
We have an IT department that handles the initial setup. We receive our accounts and access to the applications according to our roles.
What's my experience with pricing, setup cost, and licensing?
I cannot provide an estimate on pricing or setup costs, as these are handled at a group level.
Which other solutions did I evaluate?
I can compare Office 365 with solutions like Open Office, which may be cheaper. However, it doesn't meet the required capabilities that we need. While Open Office is free, it lacks necessary functionalities.
What other advice do I have?
Overall, I rate Office 365 a nine out of ten. It does a good job with most of the required applications, although I wish Project was seamlessly integrated into Office 365 as part of the base package.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 24, 2025
Flag as inappropriateBusiness Director at central it
Collaboration benefits and cost-saving features have enhanced productivity
What is our primary use case?
I use Office 365 for numerous purposes. I work with technology and various other industries and sectors. In my work, Office 365 is used for many things, especially for collaboration, whether within teams or across different sectors.
What is most valuable?
Office 365 is very easy to use and it's fast, with functionalities that allow for seamless simulations. The collaboration features, especially when working with technology sectors, are highly useful. The ability to utilize the transcription solution embedded in Office is particularly beneficial, as it negates the need to pay for an external transcription platform, offering great return on investment.
What needs improvement?
Office 365 should be easier to integrate with other platforms, similar to Google Sheets. The APIs should allow for easier use across platforms. Additionally, Microsoft's sharing capabilities are more restricted compared to Google, and OneDrive is limited in terms of space and functionality for document management and conversion.
For how long have I used the solution?
I have used Office 365 for a long time, since its inception, approximately seventeen years.
What do I think about the stability of the solution?
The stability of Office 365 is excellent. I have no concerns regarding its stability in use.
What do I think about the scalability of the solution?
Office 365 offers straightforward scalability. In our company and with another customer, it scales easily. Overall, I find the scalability very satisfactory.
How are customer service and support?
Although I have never personally used Microsoft support, the information availability is crucial. I find every issue or question has been easily resolved by searching the internet, indicating strong support resources.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Office 365 is very easy.
What was our ROI?
The return on investment with Office 365 is quite good, especially with the transcription solution embedded in the product. When compared to the cost of using transcription features on another platform, Office 365 offers significant savings, essentially paying for itself within a short period.
What's my experience with pricing, setup cost, and licensing?
In Brazil, the pricing of Office 365 is reasonable given the plethora of features offered. Although it can be expensive compared to other solutions, the continuous upgrading and enhancement justify the cost. The price is acceptable, although it could be less.
What other advice do I have?
When comparing collaboration features, Google is often more user-friendly, particularly in terms of ease of use, change visibility, and sharing. Microsoft Office is good but is restrictive in sharing capabilities and integration with platforms like Drive. Overall, I love Office 365 and rate it nine out of ten; it's a very good solution.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 22, 2025
Flag as inappropriateSoftware Engineer at Varian Medical Systems, Inc.
Enhanced productivity with a variety of tools and automatic updates
What is our primary use case?
I primarily use Office 365 for emailing and utilizing tools like Word and PowerPoint.
What is most valuable?
Office 365 has many new features compared to previous versions, such as updated graphs and PowerPoint templates. The solution is mostly updated automatically. There are some automatic updates, reducing the need for manual updates. I have been using Office 365 for more than two or three years. Overall, it offers a range of tools useful for productivity, including Word, PowerPoint, and other features.
What needs improvement?
From a performance point of view, Office 365 can be too slow, especially when used intensively. It consumes too much memory, causing other applications to underperform. Technical support could also be better. I have previously raised many tickets regarding issues with Microsoft tools and experienced delayed responses.
For how long have I used the solution?
I have been using Office 365 for more than two or three years.
What do I think about the stability of the solution?
Performance could be better. It is the main concern regarding stability.
What do I think about the scalability of the solution?
Office 365 has a mixed scalability. It is not highly scalable, but there are no severe restrictions either. It does have some limitations when scaling.
How are customer service and support?
Customer service could be improved. While I have raised many tickets on Microsoft tools, the response has been delayed. I would rate it five out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of Office 365 is not very difficult to implement. One person can handle it. The maintenance is not frequently needed.
What about the implementation team?
One person can handle the initial setup and maintenance.
What was our ROI?
The solution might provide 30 to 40 percent savings.
What other advice do I have?
The overall rating for Office 365 is eight out of ten. My main concerns include performance, support, and the desire for more integration with GitHub and AI features. Additional AI integrations would be beneficial. These could include AI for summaries or integrations with platforms like GitHub.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Apr 15, 2025
Flag as inappropriateTechnical Director at Alstom Ferroviaria S.p.A.
Efficiently accomplish day-to-day tasks with vital everyday applications
What is our primary use case?
I use Office 365 for PowerPoint, Word, Excel, and Microsoft Publisher. The publishing part is mainly what I use.
What is most valuable?
Everything I use is pretty useful. I primarily use Word, Excel, PowerPoint, and Microsoft Publisher. Every application in the Office 365 bundle is beneficial, making day-to-day tasks easier. This in itself is a significant benefit.
What needs improvement?
The look and feel of the new Outlook is complex. Some features do not work in the classic Outlook version, requiring me to ask IT to fix it.
For how long have I used the solution?
I have been using the solution for more than three years.
What do I think about the stability of the solution?
The stability is better now, although there were issues only once a quarter.
What do I think about the scalability of the solution?
The solution is scalable enough.
How are customer service and support?
I do not use contact support. I only use internal support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup was seamless.
What other advice do I have?
I recommend using Office 365. It provides a bundle of all the applications I need. My total rating for Office 365 is nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 15, 2025
Flag as inappropriateNortheast Sales at a computer software company with 11-50 employees
Utilizing communication and document tools effectively for sales
What is our primary use case?
I use Office 365 strictly for sales. As a small office, we utilize products like Outlook and Word.
What is most valuable?
The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel. For our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management.
What needs improvement?
Moving from the original Outlook to Outlook 365 was problematic because I couldn't transfer a lot of my previous emails. This is an area where improvement is needed to make the transition smoother. On the Zoho end, I find it is not intuitive and not a great CRM, especially compared to ACT CRM, which I found more intuitive and easier to use.
For how long have I used the solution?
I have been using Office 365 since I began my current role, but I do not recall the exact time frame.
What do I think about the stability of the solution?
I would say the stability of Office 365 is relatively good, about ninety percent stable.
What do I think about the scalability of the solution?
We are a small office, so scalability is not applicable to me.
How are customer service and support?
I do not interact directly with Microsoft support; it is always through our technicians, so I cannot provide a rating on their customer service.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I came from an ACT CRM and I thought it was more intuitive than Zoho.
How was the initial setup?
I found the initial setup of Office 365 a bit cumbersome, so I used a technician. It took about four hours over the course of a week.
What about the implementation team?
One person, our technician, handled the deployment.
What other advice do I have?
On a scale of 1 to 10, I would rate Office 365 as eight. I recommend Office 365 to other businesses.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 16, 2025
Flag as inappropriateFounder at Isecurex
Ensures seamless communication and convenient document access for organizational efficiency
What is our primary use case?
I normally use Office 365 for email. We utilize all the Office packages online, including PowerPoint, Word, and Excel for our documents. These Microsoft work applications are essential for our day-to-day communication and documentation needs.
How has it helped my organization?
Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location. This ensures that communication is seamless and efficient, making it powerful for our organizational needs.
What is most valuable?
All services offered by Office 365 are useful, including Outlook email, PowerPoint, Word, and Excel. Their cloud accessibility significantly enhances convenience. Having instant access to emails and documents is powerful for our work requirements.
What needs improvement?
The user interface of Office 365 is very good and easy to use. I think they should reconsider the pricing as it tends to go up annually. Visibility in pricing is a concern as charges might increase without users being aware.
For how long have I used the solution?
I have been using Office 365 for several years, more than ten years.
What do I think about the stability of the solution?
The stability of Office 365 is excellent. It ensures that communications are always running, providing almost 100% uptime. This is crucial for accessing emails, documents, and presentations anytime needed.
What do I think about the scalability of the solution?
Office 365 offers considerable scalability. I rate it eight out of ten as it deploys quickly and is convenient for our small team of about five people.
How are customer service and support?
I haven't used customer service for Office 365. With Microsoft Azure, I faced some issues, mainly due to pricing and a lack of visibility in services and support levels.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before using Office 365, I used on-prem solutions with client software installed on laptops, which were not cloud-based. For other solutions, Linux was cumbersome, so Office 365 was the preferred choice.
How was the initial setup?
The initial setup of Office 365 was very easy, rating it nine out of ten. It was a straightforward process with predefined steps and prompts, making installation smooth.
What about the implementation team?
Implementation was straightforward, following predefined installation steps and prompts.
What's my experience with pricing, setup cost, and licensing?
The subscription prices for Office 365 are revised annually and tend to be on the higher side. Pricing visibility is a concern. The licensing deals could be improved for better user satisfaction.
Which other solutions did I evaluate?
No other options were evaluated before choosing Office 365, as I have been a Microsoft and Office user for a long time.
What other advice do I have?
Microsoft offers great applications, but pricing should be more transparent. It is critically important for communications and documentation to be stable, making Office 365 invaluable. I would rate Office 365 as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 23, 2025
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