No more typing reviews! Try our Samantha, our new voice AI agent.

Box - Intelligent Content Management vs Office 365 comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Box's Intelligent Content Management boosts efficiency by streamlining workflows, reducing turnaround times, and enhancing collaboration without documented monetary savings.
Sentiment score
6.2
Office 365 offers flexibility, productivity, and cost savings, appealing to businesses through integration, security, and comprehensive features.
I would say time was saved as instead of hours of somebody sitting there uploading files another way, such as MassTransit or zipping them, Box - Intelligent Content Management probably saved 90% of the time.
Agile Solutions Designer at a tech consulting company with 51-200 employees
For example, when multiple team members need the same project document, we can access them from a shared Box - Intelligent Content Management folder instead of repeatedly requesting files through emails.
Software Developer at a educational organization with 51-200 employees
The effectiveness is evident because instead of saving documents in Salesforce and paying a lot of money for storage, my clients save documents in Box - Intelligent Content Management, and the money they pay for the solution is cheaper than what they paid before.
IT Manager & FileNet Specialist and CTO at a tech vendor with 201-500 employees
Internal surveys show a 20% increase in team productivity due to better collaboration in Microsoft Teams.
System engineer at a retailer with 10,001+ employees
Though money is not saved directly, time is saved significantly due to its user-friendliness, reducing the need for extensive user training.
IT Operation Manager at a tech vendor with 1,001-5,000 employees
 

Customer Service

Sentiment score
4.7
Box customer service is praised for excellence, though technical support can be inconsistent with slower response times for complex issues.
Sentiment score
4.2
Office 365's customer service is generally effective, with minor complaints about response time and outsourced support challenges.
I'd appreciate faster response times for more personalized support and advanced issues.
Software Developer at a educational organization with 51-200 employees
Quick responses, clear guidance, and effective problem solving can make a difference, especially when dealing with technical issues or integrations.
Senior React Js Team Lead Elevating Software Solutions Developer at a consultancy with 11-50 employees
Typically once you do, they are able to provide assistance on whatever you need.
Manager, Technology & Integration at GlobalMac IT
At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.
Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees
For complex issues, premium support tickets are usually handled within a few hours, providing a great experience.
System engineer at a retailer with 10,001+ employees
Most times we can solve our problems or questions if we ask Copilot or Google, or we talk to our software house, a system house here in Germany.
System Administrator at emco Bautechnik GmbH
 

Scalability Issues

Sentiment score
7.0
Box offers scalable content management with unlimited data, easy management, and robust integrations, despite some admin console issues.
Sentiment score
7.5
Office 365 efficiently scales to various enterprise sizes, offering reliable and user-friendly expansion despite some licensing constraints.
Box - Intelligent Content Management plans have unlimited data, which is great.
Manager, Technology & Integration at GlobalMac IT
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
Intelligent Content Management scales effectively as a team because you can add users, expand storage, and manage access permissions centrally.
Software Developer at a educational organization with 51-200 employees
Office 365 offers virtually limitless scalability.
System engineer at a retailer with 10,001+ employees
Whenever scaling up is required, procuring additional licenses is easy unless it is under an EA plan.
IT Operation Manager at a tech vendor with 1,001-5,000 employees
Azure or Office 365 helps us to work more internationally.
System Administrator at emco Bautechnik GmbH
 

Stability Issues

Sentiment score
8.0
Box - Intelligent Content Management is highly stable, with users rating reliability highly despite occasional outages and minor upload speed concerns.
Sentiment score
7.4
Office 365 is praised for reliability and stability, with minor performance issues occasionally reported in Excel and Teams.
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
Microsoft provides a 99.9% financially backed guarantee.
System engineer at a retailer with 10,001+ employees
With Teams, we encounter issues such as it freezing in meetings or not recognizing a camera or microphone.
System Administrator at emco Bautechnik GmbH
The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.
Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees
 

Room For Improvement

Box needs enhanced security, collaboration, and integration features, improved interface, and pricing, with better speed, offline and automation capabilities.
Office 365 struggles with usability, performance, integration, expensive licensing, and frequent updates, affecting user experience and productivity.
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Improving the search experience to quickly find specific information within documents would also make Box - Intelligent Content Management even more useful.
Software Developer at a educational organization with 51-200 employees
Box - Intelligent Content Management is missing a configuration connector to Active Directory and the ability to connect to the customer's internal domain.
IT Manager & FileNet Specialist and CTO at a tech vendor with 201-500 employees
I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.
React Native Team Lead at Visible Magic
The interface for the security and compliance center could be simplified.
System engineer at a retailer with 10,001+ employees
It has been observed that support personnel often lack hands-on experience, and more training is required.
IT Operation Manager at a tech vendor with 1,001-5,000 employees
 

Setup Cost

Box offers flexible pricing with valuable features; annual plans are cost-effective, while discounts may be negotiated.
Office 365 offers competitive pricing and good value for enterprises, but licensing can be confusing and needs careful management.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan.
Manager, Technology & Integration at GlobalMac IT
I'd appreciate more flexible pricing options for smaller teams.
Software Developer at a educational organization with 51-200 employees
My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.
Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees
My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.
IT Operation Manager at a tech vendor with 1,001-5,000 employees
 

Valuable Features

Box's Intelligent Content Management offers secure, collaborative features with AI, integrations, and cross-platform support for enhanced productivity.
Office 365 provides cloud efficiency, real-time collaboration, AI integration, and versatile tools to enhance productivity and time management.
There is about a 90% reduction in errors.
Agile Solutions Designer at a tech consulting company with 51-200 employees
AI access respects existing file permissions, which helps prevent users from accessing information that they are not authorized to see.
Software Developer at a educational organization with 51-200 employees
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
It has improved productivity and functionality by providing all necessary tools in one suite.
CCC at FlowSec
Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.
Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees
Office 365 significantly improves our operational efficiency by consolidating our phone system, file storage, and email into one ecosystem.
System engineer at a retailer with 10,001+ employees
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Content Collaboration Platforms
5th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
50
Ranking in other categories
Enterprise Content Management (7th), Cloud Storage (4th), Digital Asset Management (2nd), Document Management Software (2nd)
Office 365
Ranking in Content Collaboration Platforms
1st
Average Rating
8.6
Reviews Sentiment
6.1
Number of Reviews
152
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Content Collaboration Platforms category, the mindshare of Box - Intelligent Content Management is 8.1%, up from 8.0% compared to the previous year. The mindshare of Office 365 is 6.8%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Mindshare Distribution
ProductMindshare (%)
Office 3656.8%
Box - Intelligent Content Management8.1%
Other85.1%
Content Collaboration Platforms
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Collaboration has transformed how our teams work and Copilot now drives faster daily decisions
The interface for the security and compliance center could be simplified. It changes frequently, which can make it somewhat difficult for admins to stay up-to-date on where specific settings are located. The compliance center modification or improvement of Office 365 needs to be introduced. The rest of the features feel acceptable to me. The reason it is not a ten is because of the complexity of managing the vast array of admin settings, which requires a specialized IT team. Even though it meets industry standards for decent security compliance such as SOC and HIPAA, the complexity of managing the admin settings needs to improve.
report
Use our free recommendation engine to learn which Content Collaboration Platforms solutions are best for your needs.
921,148 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Outsourcing Company
10%
Manufacturing Company
9%
Comms Service Provider
8%
Financial Services Firm
15%
Construction Company
15%
Outsourcing Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise12
Large Enterprise35
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise31
Large Enterprise70
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
One aspect of Box - Intelligent Content Management that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files with large repos...
What is your primary use case for Box?
My main use case for Box - Intelligent Content Management is that it is a great and simple tool to use that we use every day, especially to manage our files and send and share files and collaborate...
What is your experience regarding pricing and costs for Office 365?
My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.
What needs improvement with Office 365?
Office 365 could be improved or enhanced in some ways. It would be better if it were more simple to find the points, or sometimes there are so many possible configurations that it makes you confuse...
What is your primary use case for Office 365?
Teams and Outlook are important for us, and Teams is central to our operations. I utilize Power Automate for streamlining repetitive tasks in our organization, but not for large tasks. For tasks su...
 

Also Known As

No data available
Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Me & the Bees Lemonade
Find out what your peers are saying about Box - Intelligent Content Management vs. Office 365 and other solutions. Updated: September 2026.
921,148 professionals have used our research since 2012.