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Office 365 vs OpenText Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Organizations benefited from Office 365 with cost savings, productivity enhancements, flexibility, integration, improved security, and valuable Microsoft support.
Sentiment score
7.3
Users appreciate OpenText for its reliability, integrations, multitasking, and value, enhancing applications and supporting infrastructure effectively.
 

Customer Service

Sentiment score
4.2
Office 365 customer service is highly rated for responsiveness, but some users prefer internal IT or community resources.
Sentiment score
4.6
OpenText's customer service is responsive but faces delays, with inconsistent efficiency and a need for expertise improvement.
The staff lacks adequate knowledge.
 

Scalability Issues

Sentiment score
7.8
Office 365 efficiently scales to accommodate organizational growth, handling thousands of users with high adaptability and licensing flexibility.
Sentiment score
7.6
OpenText Content Management excels in scalability, efficiently supporting large user bases despite challenges with documentation for environment modification.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
 

Stability Issues

Sentiment score
7.4
Users find Office 365 reliable, appreciating improvements and support, despite minor issues with Excel macros and Teams connectivity.
Sentiment score
7.3
OpenText Content Management is stable but needs enhancements in alerting and performance, with improvements noted in newer versions.
The product is quite stable if it is well-managed.
 

Room For Improvement

Office 365 faces challenges with platform compatibility, performance, costs, integration, and requires enhancements in user-friendliness and documentation.
OpenText Content Management struggles with user interface limitations, integration issues, performance concerns, and insufficient support, requiring enhancement.
The expectation from the customer versus the product explanation needs alignment.
 

Setup Cost

Office 365 provides scalable licensing plans offering good value and flexible pricing, although setup can be complex for larger enterprises.
OpenText Content Management is costly and complex, but offers comprehensive solutions, potentially deterring medium-sized businesses despite its strengths.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
 

Valuable Features

Office 365 enhances productivity with strong integration, collaboration tools, AI features, scalability, cloud storage, and comprehensive app support.
OpenText Content Management offers seamless integration, robust features, and versatility, enhancing productivity, user experience, and organizational efficiency.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
 

Categories and Ranking

Office 365
Ranking in Content Collaboration Platforms
2nd
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
143
Ranking in other categories
No ranking in other categories
OpenText Content Management
Ranking in Content Collaboration Platforms
12th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
21
Ranking in other categories
Enterprise Content Management (3rd)
 

Mindshare comparison

As of August 2025, in the Content Collaboration Platforms category, the mindshare of Office 365 is 7.5%, up from 6.1% compared to the previous year. The mindshare of OpenText Content Management is 1.5%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms
 

Featured Reviews

Gary Cook - PeerSpot reviewer
Access to advanced features boosts productivity despite pricing concerns in developing regions
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Government
7%
Manufacturing Company
7%
Performing Arts
7%
Government
13%
Computer Software Company
9%
Manufacturing Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
For pricing, I think it's fairly priced, I would rate it 8.
What needs improvement with Office 365?
The areas of Office 365 that have room for improvement are what should be better in this solution.
What is your primary use case for Office 365?
A typical use case for Office 365 is how I primarily use this solution.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Me & the Bees Lemonade
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Office 365 vs. OpenText Content Management and other solutions. Updated: July 2025.
865,484 professionals have used our research since 2012.