Office 365 vs OpenText Content Management comparison

Microsoft and OpenText are both solutions in the Content Collaboration Platforms category. Microsoft is ranked #2 with an average rating of 8.5, while OpenText is ranked #12 with an average rating of 7.7. Microsoft holds a 6.8% mindshare in CCP, compared to OpenText’s 1.3% mindshare. Additionally, 95% of Microsoft users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Office 365

Read 143 Office 365 reviews

1,562 Views
344 Comparison Views

95% willing to recommend

OpenText Content Management

Read 21 OpenText Content Management reviews

201 Views
77 Comparison Views

96% willing to recommend

Office 365

OpenText Content Management

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Executive SummaryUpdated on Jun 19, 2025

Office 365 and OpenText Content Management are prominent software solutions in the productivity and content management categories. Office 365 often holds an advantage in terms of user accessibility and collaboration, while OpenText excels in sophisticated content lifecycle management and compliance features.

Features: Office 365 provides a comprehensive suite of productivity applications including SharePoint, Skype for Business, and OneDrive. It enables collaboration across various devices, offering an intuitive environment and rapid deployment. Its cloud-based services enhance document management and global collaboration. OpenText Content Management offers powerful search capabilities and metadata tagging and integrates with systems like SAP, focusing on robust security and compliance with document storage features.

Room for Improvement: Office 365 can improve its language support and integration with non-Microsoft products and enhance its task management system. It also needs to address application inconsistencies between Mac and Windows versions. OpenText could benefit from a more user-friendly interface and better performance stability, as well as enhanced metadata management. Improving support and integration processes would further enhance user experience.

Ease of Deployment and Customer Service: Office 365 offers flexible deployment options including public, private, and hybrid cloud, with mostly positive technical support, despite occasional delays. OpenText is typically deployed on-premises or in hybrid environments, offering strong customer service through partners but often critiqued for slow and opaque support.

Pricing and ROI: Office 365 provides diverse licensing plans that deliver substantial value through cloud services, ease of access, and scalability, though some perceive it as costly. OpenText Content Management, though it delivers superior content management capabilities, is considered expensive, especially for medium-sized businesses, with its comprehensive solutions aimed at complex data governance reflecting the higher price point.

To learn more, read our detailed Office 365 vs. OpenText Content Management Report (Updated: June 2025).

Buyer's Guide

Office 365 vs. OpenText Content Management

June 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Office 365

Ranking in Content Collaboration Platforms

2nd

Average Rating

8.6

Number of Reviews

143

Ranking in other categories

No ranking in other categories

OpenText Content Management

Ranking in Content Collaboration Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (3rd)

Mindshare comparison

As of June 2025, in the Content Collaboration Platforms category, the mindshare of Office 365 is 6.8%, up from 6.3% compared to the previous year. The mindshare of OpenText Content Management is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Content Collaboration Platforms

Featured Reviews

Gary Cook

Executive at Empowered Analytics

Access to advanced features boosts productivity despite pricing concerns in developing regions

I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Most of the work that seems not to work offline works perfectly with Microsoft Office 2013, like converting a Word document to a PDF file."

"Using Office 365 has allowed us to go digital and onboard people seamlessly for working at home during the COVID pandemic."

"The most valuable feature of Office 365 is that it has many solutions bundled together."

"It's very stable."

"The functionality that is most valuable is the solution's ability to detect patient data in email attachments. Whenever a user sends out an email with patient data embedded in an attachment, it triggers an alert. The tool can detect a social security number and various other forms of patient identity. Emails are then automatically generated and sent."

"Reliable without any glitches."

"My primary use case is for preparing presentations to teach, often on PowerPoint."

"We use it for documentation management, to collaborate with Microsoft Teams, web calls, web conference calls, chats, and as a documentation repository mainly. We have an Office pack suite to be able to write documentation, make spreadsheets, and create PowerPoints."

More Office 365 pros

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"Scalability is great. We can extend areas horizontally and vertically."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"We can configure the solution with any industry's products per customer requirements."

"The tool's most valuable features are document storage, security, and compliance."

"It's a very good solution."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

Cons

"In the next release, I would like to have a more intuitive tutorial."

"A need that a company like ours has is that we want to be able to have data flow into one tool, for example, for all the management of tasks through the company and workflow of who is doing what and so on. There are no real solutions for this at the moment in Office 365. It would be nice if they could implement this in the next release, so we can have one solution from one company giving us the whole data and flow of data into the company."

"We have had some connectivity issues."

"If two people update the same file, it causes issues."

"It needs improvements around its compatibility with non-Microsoft products."

"It would be a fantastic opportunity if their solution could be used in combination with VoIP software, allowing you to combine VoIP software and Office 365 on a single platform."

"Office 365 could allow for smoother collaboration with other companies, which is the main reason we use it. The B2B connection is something we need, like global adverse lists between two tenants or multiple users. That's what we're missing at the moment."

"The online applications have limited functionality compared to the local applications."

More Office 365 cons

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"The architecture needs improvement, as it's complex."

"The initial setup can get really complicated, and it takes time."

"OpenText Extended ECM's user interface could be improved."

"The response time is not effective, and the staff lacks adequate knowledge."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"User interface needs improvement (at least in the version we are using, desktop client)."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

Pricing and Cost Advice

"I think that we pay $9.99 USD per user, monthly."

"Good reporting and good value subscriptions for international calls."

"The pricing is good for all the features that we receive, e.g., Skype for Business."

"We have a license to use this solution. We have an E3 license which covers many different solutions."

"Licensing, billing, and accounting are available from the management interface."

"The pricing is high and has actually caused us to limit the number of licenses we purchase due to budgeting."

"For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license."

"I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."

More Office 365 pricing and cost advice

"Both Open Text ECM and IBM File share are expensive."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The total cost of the product will vary on the capabilities required"

"The solution is expensive."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"OpenText Extended ECM is an expensive solution."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The product is pricey."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

65%

Computer Software Company

Financial Services Firm

Government

14%

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Office 365?

For pricing, I think it's fairly priced, I would rate it 8.

See all answers

What needs improvement with Office 365?

The areas of Office 365 that have room for improvement are what should be better in this solution.

See all answers

What is your primary use case for Office 365?

A typical use case for Office 365 is how I primarily use this solution.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

Google Workspace vs Office 365

Compared 37% of the time

Amazon WorkDocs vs Office 365

Compared 9% of the time

Atlassian Confluence vs Office 365

Compared 7% of the time

Microsoft OneDrive vs Office 365

Compared 7% of the time

Box vs Office 365

Compared 6% of the time

More Office 365 Competitors

OpenText Documentum Content Management vs OpenText Content Management

Compared 19% of the time

SharePoint vs OpenText Content Management

Compared 18% of the time

IBM FileNet vs OpenText Content Management

Compared 14% of the time

OpenText Content Manager vs OpenText Content Management

Compared 7% of the time

Alfresco vs OpenText Content Management

Compared 7% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Office 365

May 2025

Download Office 365 product report

Buyer's Guide

OpenText Content Management

May 2025

Download OpenText Content Management product report

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1

OpenText Content Suite Platform, OpenText Core Share

Overview

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

Microsoft

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

Me & the Bees Lemonade

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Office 365 vs. OpenText Content Management

June 2025

Free Report: Office 365 vs. OpenText Content Management

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