Service and Support
Domo's customer service is frequently responsive but sometimes slow, especially for smaller clients. Customers find technical support to be knowledgeable and quick to respond, though issues can arise if technical complexity increases. Some users report difficulty receiving effective customer support after initial implementation. Communication is generally praised, but improvement is needed in clearly identifying issues and streamlining resolutions. Clients appreciate chat functionality within the platform and find premium support particularly effective.
Deployment
Many found Domo's initial setup straightforward, especially with documentation and support. IT expertise eased the process, though some encountered complexity with integration. Deployment time ranged from days to months, influenced by existing data structures and organizational readiness. Early adjustments included using the Workbench over SQL connectors. Cloud-based setup, requiring no server, sped up implementation. Users praised its scalability, while noting lower ease compared to some alternatives.
Scalability
Domo is highly scalable, supporting both small and large organizations. Many users add thousands of entries without issues, while others find data limitations with larger files. Most mention expanding user access effortlessly, while some highlight the need for more extensive training resources. Although some report technical challenges, Domo's flexibility, cloud capabilities, and ability to handle extensive data sets make it adaptable for various business sizes and roles. Technical support is appreciated, though response times vary.
Stability
Many users find Domo stable, with consistent uptime and minimal downtime. Some users experienced issues with data refresh and server performance, particularly in the past, but improvements seem to have been made. Maintenance windows are communicated in advance. Occasional outages and bugs occur but are typically resolved quickly. Good internet connection enhances performance, and while new users may face connectivity challenges, experienced users manage effectively.