Domo Reviews

Domo had mixed responses regarding ROI. Some found negligible or negative returns, citing high costs and limitations. Others experienced substantial gains, seeing efficiencies in operations and manpower savings. There were notable cases of profit growth attributed to improved data access and decision-making. Significant cost savings and increased client satisfaction were also reported. Many organizations achieved worthwhile returns, some within a very short timeframe, benefiting from enhanced automation and reporting capabilities.

Enterprise buyers evaluating Domo can expect a pricing structure that is perceived as higher compared to some other solutions, ranging from approximately $12 to $750 per user annually. Many users find Domo offers valuable features justifying its cost, such as seamless integration and end-to-end BI capabilities, which can eliminate the need for additional software. The pricing varies by customer and can include additional fees for services like Professional Services or cloud storage. Domo often negotiates to accommodate different organizational needs.

• "The solution is expensive compared to one of its competitors."
• "The pricing differs from customer to customer, depending on the package."
• "I think it is reasonable."

Domo is employed by organizations to consolidate data from diverse sources, enabling analytics and visualization. It assists retail managers in comparing store metrics and employee performance. Companies leverage it for analytics, data transformation, and merging data from platforms like Google Analytics. It's used for creating customer-facing dashboards, forecasting, and operational reporting. Domo is pivotal in generating KPIs, tracking financial performance, and facilitating competitive analysis through interactive visualizations and dashboards.

Domo's customer service is generally responsive but sometimes inconsistent, particularly during urgent situations or startup phases. Support staff range from friendly and knowledgeable to occasionally slow in resolving complex problems. Technical support is praised for their detailed guidance and quick replies, but some experience delays or limited direct access to advanced engineering teams. There is a frequent mention of shifting responsiveness as the client base has grown, leading to slower processes for more intricate issues.

Some found Domo's initial setup straightforward, with easy integration through pre-built connectors and cloud-based deployment. Others noted complexity, requiring professional assistance and extended time to implement. Results varied based on prior data understanding and internal resources. Many appreciated the availability of documentation and support for guidance. For some, the setup was rapid and efficient, though a few experienced challenges with API connections and required dedicated time for preparation and adjustments.

Domo exhibits excellent scalability, adapting to various organizational sizes and user requirements. It allows seamless data integration, accommodating large datasets with minimal issues. Some challenges arise with extremely high data loads, but Domo generally performs well within reasonable thresholds. Many users appreciate its cloud-based architecture, enabling efficient user expansion and customization. While storage limitations are noted, innovations continually enhance Domo's capabilities. Users from different sectors report successful scaling, highlighting its versatility and adaptability.

Users generally find Domo stable, with many experiencing minimal downtime and few technical issues. Some report no crashes or stability problems, while others mention occasional errors resolved quickly. Dependability is often linked to the quality of the internet connection. Domo handles large data volumes efficiently and offers high uptime. A few acknowledge past instabilities but note improvements over time. Users emphasize consistent performance, ease of management, and proactive communication regarding updates.