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BeyondTrust Remote Support Reviews

Vendor: BeyondTrust
4.5 out of 5
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What is BeyondTrust Remote Support?

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

Get the BeyondTrust Remote Support Buyer's Guide and find out what your peers are saying about BeyondTrust Remote Support, Microsoft Intune, CyberArk Privileged Access Manager and more!
BeyondTrust Remote Support is the #7 ranked solution in top Remote Access solutions and #13 ranked solution in top Privileged Access Management (PAM) solutions. PeerSpot users give BeyondTrust Remote Support an average rating of 9.0 out of 10. BeyondTrust Remote Support is most commonly compared to Microsoft Intune: BeyondTrust Remote Support vs Microsoft Intune. BeyondTrust Remote Support is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 12% of all views.
Buyer's Guide
BeyondTrust Remote Support
April 2026
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BeyondTrust Remote Support mindshare

Product category:
Remote Access
As of May 2026, the mindshare of BeyondTrust Remote Support in the Remote Access category stands at 3.4%, up from 3.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support3.4%
TeamViewer8.6%
Microsoft Intune7.1%
Other80.9%
Remote Access

PeerResearch reports based on BeyondTrust Remote Support reviews

TypeTitleDate
CategoryRemote AccessMay 1, 2026Download
ProductReviews, tips, and advice from real usersMay 1, 2026Download
ComparisonBeyondTrust Remote Support vs TeamViewerMay 1, 2026Download
ComparisonBeyondTrust Remote Support vs Microsoft IntuneMay 1, 2026Download
ComparisonBeyondTrust Remote Support vs Microsoft Remote Desktop ServicesMay 1, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Intune4.17.1%94%351 interviewsAdd to research
CyberArk Privileged Access Manager4.3N/A95%230 interviewsAdd to research
 
 
Key learnings from peers
Last updated Mar 8, 2026

Valuable Features

BeyondTrust Remote Support offers intuitive interfaces, robust security, and seamless connectivity across devices including mobile platforms. It enables screen sharing, file transfers, and admin credential use, enhances response times and reduces travel costs by providing reliable remote access. Its high availability and extensive platform support benefit organizations by integrating with existing systems, optimizing IT workflows with customization, and preserving detailed session records, which support audits and improve user experience significantly.
  • "There is no reason to look at any other tools because it comes with everything that you could possibly need and protects organizations from any breaches."
  • "The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
  • "Previously, we tried LogMeIn and we tried TeamViewer as well, and BeyondTrust had much better auditing capabilities and was putting a lot of effort into ensuring that the solution is secure enough."

Room for Improvement

BeyondTrust Remote Support could enhance installation and upgrade processes, and its chat functionality and screen sharing options need refinement. Non-Windows environment support requires improvement, particularly for Ubuntu and Apple devices. Users face challenges with ticketing, file transfers, and connectivity. Additional modern interface updates, integration with iOS, and streamlined remote access control are desired. Reporting, metrics, and regional support could be strengthened along with reduced costs for licenses.
  • "It is pricey."
  • "They currently don't have remote access control to Chromebooks, and I think they should start doing that."
  • "The licensing is very expensive."

ROI

BeyondTrust Remote Support provides efficient remote assistance, enabling significant cost and time savings. It allows technicians to address issues without physical presence, leading to swift problem resolution and increased client satisfaction. Organizations note a substantial financial return, with some reporting over a 100% return by reducing the need for on-site work. The tool facilitates enhanced workflow, global reach, improved security, and reduced travel expenses, supporting more departments in leveraging its benefits for seamless remote connectivity.

Pricing

Enterprise users find BeyondTrust Remote Support pricing and licensing to be cost-effective, especially when considering long-term value compared to competitors. The upfront costs may appear high, yet concurrent licensing offers flexibility, allowing organizations to optimize spending based on active technician use. Pricing varies with deployment options and client types, with both on-premise and cloud solutions available. Negotiation with sales representatives can lead to favorable deals, making the overall investment worthwhile for its comprehensive service offerings.
  • "For a smaller customer, the cloud solution costs around $2300 per user per year."
  • "BeyondTrust Remote Support is a very expensive product."
  • "The cost currently according to the client is a bit high for them."

Popular Use Cases

BeyondTrust Remote Support is primarily used for efficient remote troubleshooting and technical support to clients and employees across various locations. Organizations utilize it for remote access to systems, allowing technicians to connect to internal and external devices without on-site visits. It is compatible with multiple platforms like Windows, Mac, Linux, Android, and iOS. It enables secure remote session management and offers features such as chat support, session recording, and vendor access. Organizations find it invaluable for remote work situations.

Service and Support

BeyondTrust Remote Support's service is praised for being proactive, reliable, and available 24/7. It receives high marks for responsiveness and expertise. The technical team is noted for its efficiency, timely support, and well-trained staff, making assistance easily accessible. Users appreciate the prompt and effective support, though some regions experience delays. Despite a slight decline in immediate response, the support remains helpful. The team's dedication helps maintain client satisfaction and effective operations.

Deployment

Users found BeyondTrust Remote Support's initial setup to be largely straightforward, involving steps like integrating with AD and configuring SSL. While certain setups required expert assistance, such as embedding certificates and integrating with complex systems like ServiceNow, many appreciated the ease of deployment with help from Bomgar. The setup duration varied from a few hours to several months, depending on complexity and integration needs. Proper documentation and technical support facilitated smooth implementation.

Scalability

BeyondTrust Remote Support is highly scalable and accommodates growing needs, making it suitable for organizations of various sizes. Users report no issues with scalability, highlighting the ease of upgrading and adding licenses as required. It features capabilities such as clustering for enhanced performance and reliability across data centers, supporting substantial numbers of users and connections. Its licensing model allows flexibility, catering to both small and large-scale deployments within diverse environments efficiently.

Stability

Users describe BeyondTrust Remote Support as consistently stable, with high performance and minimal downtime. Reports of no crashing, lagging, or bugs are frequent. Some users found it slightly unreliable on Linux, but those instances were rare. Many appreciate the reliability during critical incidents, noting its robustness. Updates cause minimal downtime, usually under 30 minutes. The cloud version and hardware appliances maintain high stability, making it a preferred tool for many organizations.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our BeyondTrust Remote Support Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business11
Midsize Enterprise7
Large Enterprise19
By reviewers
By visitors reading reviews
Company SizeCount
Small Business123
Midsize Enterprise70
Large Enterprise241
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
University
6%
Construction Company
5%
Retailer
5%
Comms Service Provider
4%
Energy/Utilities Company
3%
Marketing Services Firm
3%
Healthcare Company
3%
Outsourcing Company
3%
Security Firm
3%
Performing Arts
3%
Legal Firm
3%
Wholesaler/Distributor
2%
Transportation Company
2%
Educational Organization
2%
Insurance Company
2%
Non Profit
2%
Media Company
1%
Recreational Facilities/Services Company
1%
Aerospace/Defense Firm
1%
Renewables & Environment Company
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Consumer Goods Company
1%
Logistics Company
1%

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Learn more about BeyondTrust Remote Support

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?
  • Seamless Integration: Easily combined with existing systems.
  • Multi-Platform Support: Compatible with numerous devices.
  • Robust Security: Secure credential management and auditing capabilities.
  • User Elevation: Capability during sessions for better access.
  • Team Collaboration: Enhanced collaboration tools for support teams.
What benefits and ROI should users evaluate?
  • Cost Reduction: Decreases the need for on-site support and travel.
  • Time Efficiency: Quick response improves service delivery.
  • Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
  • Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust Remote Support was previously known as Bomgar Remote Support.

BeyondTrust Remote Support customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Related questions

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  • 156
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  • 57
When evaluating Virtual User Session, what aspect do you think is the most important to look for?
  • 71
What is an efficient alternative to Microsoft Remote Desktop?
  • 183
What are the best practices to prevent a Brute Force attack via remote access?
  • 110
Why use remote access tools?
  • 63
Looking for recommendations for a well-priced remote/access management system for video editing
  • 77
Looking for SDK on Remote monitoring on Android devices
  • 141
What is the best remote access tool?

Product Categories

Product Categories
Remote Access
Privileged Access Management (PAM)

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BeyondTrust Remote Support Reviews Summary
Author infoRatingReview Summary
Technical Support Specialist at Johnson & Johnson4.0I’ve used BeyondTrust Remote Support for five years to securely support customers across OSes, saving time and retiring a collaboration tool. It’s stable, scalable, easy to train, and well supported, but connection/zoom usability can improve; overall 8/10.
Data Engineer at Umicore4.0I’ve used BeyondTrust Remote Support for four years and find it user-friendly, secure, stable, and scalable across platforms, enabling fast remote troubleshooting that cuts travel and downtime. Installation/upgrades and chat/screen-sharing could improve, but support, reporting, and ServiceNow integration are strong.
Software Engineer at Unilever Inc.4.5I use BeyondTrust Remote Support mainly for Mac remote access, with easy deployment, strong tools, reliable performance, and great support. It saves us 60–70% time and cost, boosts security and compliance, though the client can be buggy and iOS control is limited.
User Experience Designer at YASH Technologies4.0I’ve used BeyondTrust Remote Support for six years to quickly help users remotely, saving 30–40% time. It’s secure, stable, scalable, and cost-effective, with strong admin elevation, file/screen sharing, and inventory. UI is clunky, malware cases hard, no ticketing.
CEO at MICRODYN AG5.0In my experience, BeyondTrust Remote Support is valuable for internal and medical customer support, with features like team collaboration, session rights elevation, and mobile device assistance, but could improve in transparency, interface modernity, and quality control before releases.
Senior Manager at Accenture4.0I use BeyondTrust Remote Support primarily for remote access, particularly for third-party vendors without direct network IDs. It offers advantages like Password Safe but needs better regional support timing. I've considered alternatives like CyberArk, BeyondTrust, and Delinea.
Vice President of Sales at ServicePro4.5I found this remote support tool highly effective, quick, secure, and user-friendly. Despite its high price being the sole drawback, I strongly recommend it for robust, safe support, as it offers everything needed.
Privilege Access Management Consultant at Integral Partners LLC4.5I find BeyondTrust Remote Support an excellent, scalable tool for centralized, unattended remote assistance, significantly improving our WFH capabilities and ROI. While its cloud stability is great, I wish mobile device connection and setup were more streamlined, especially regarding user interaction.