BeyondTrust Remote Support vs Saviynt Identity Cloud comparison

BeyondTrust Remote Support vs. Saviynt Identity Cloud

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Helped 915,325 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

10th

Average Rating

8.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Remote Access (7th)

Saviynt Identity Cloud

Ranking in Privileged Access Management (PAM)

15th

Average Rating

7.4

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Identity Management (IM) (12th), Access Management (15th), Non-Human Identity Management (NHIM) (7th), Identity Security and Posture Management (ISPM) (1st), Identity Governance Administration (IGA) (4th)

Mindshare comparison

As of October 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Saviynt Identity Cloud is 3.2%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Mindshare Distribution
Product	Mindshare (%)
BeyondTrust Remote Support	1.3%
Saviynt Identity Cloud	3.2%
Other	95.5%

Privileged Access Management (PAM)

Featured Reviews

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Read full review

reviewer2774067

Software Engineer at a tech consulting company with 11-50 employees

Has reduced manual work and shortened project timelines through faster deployment and intuitive workflows

One of the challenges regarding Saviynt is the lack of material available on the web, as searching on Google or YouTube often yields little information. Advertising Saviynt is necessary because I was not aware of it a couple of months ago, and it is a very helpful product for many organizations. In India, IGA solutions are not widely recognized, and Saviynt can utilize this point by promoting itself in the cybersecurity field. A significant challenge is the lack of people discussing Saviynt in the open market, as the forums provide slower responses compared to platforms like Reddit. Advancements related to AI would be very helpful. Saviynt should provide pricing for their university certifications, which is currently not publicly available. Information about enrolling requires an ID that is not easily obtained, as it can only be acquired through an organization. Some small wishlist features are related to APIs. As I work on projects, I find certain features to be much needed, but at a glance, they may not seem necessary. As I continue working with Saviynt, these small API-related features become apparent and would greatly enhance the experience.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The firm has greatly benefited from using Bomgar Remote; it is a lightweight, reliable solution that gives IT a direct visual of occurring issues."

"Remote Support allowed us to centralize that help desk function in one place, eliminating the need for on-site staff and enabling everyone to provide the same level of support from home during COVID without any noticeable difference for the rest of the employees in the company."

"My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users."

"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."

"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"We love the ability to customize our remote support page."

"Bomgar is one of the most stable platforms I have ever used in the IT world."

More BeyondTrust Remote Support pros

"Some of the self-service capabilities are quite powerful."

"It's a highly functional system and a very well rounded solution. The onboarding of applications is solid. Their user access reviews are very good. Their role-based model and their identity life cycle stuff are solid. It's a very well rounded, strong product."

"The product has a great attestation feature."

"Saviynt is used for the greenfield implementation for the whole IAM, IGA, MFA, SSO, and access management."

"Based on my experience working with Saviynt, they deserve a rating of nine because they are very responsive to support."

"It's a highly functional system and a very well rounded solution."

"The product's initial setup phase is easy."

"Saviynt risk-based access requests and intelligent access controls have made a significant impact on our company."

More Saviynt Identity Cloud pros

Cons

"BeyondTrust Remote Support can be improved in that using this tool when a system is infected with malware is challenging."

"The representative client can be a little buggy sometimes, but overall it works consistently."

"I would also like to see better support of Apple devices while using a Windows remote support console."

"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."

More BeyondTrust Remote Support cons

"The product can improve the customer support offered to users since it is an area with shortcomings."

"One of the challenges regarding Saviynt is the lack of material available on the web, as searching on Google or YouTube often yields little information."

"The solution does not work very well as the number of users increases."

"Over the past year, my company faced some difficulties with Saviynt. For example, some of the onboarding projects have been blocked due to responses from Saviynt."

"Both SailPoint IdentityNow and Saviynt have some bugs, but SailPoint is considered more mature with fewer bugs due to its longer establishment in the market since around 2005. SailPoint had its share of bugs in the early days, but they have resolved them over time, resulting in a stable product. Saviynt, on the other hand, was launched around 2013 or 2014 and is actively working to improve its product. Despite having some bugs, Saviynt is making progress and aims to build a stable product, but it is not there yet."

"The product lacks a broad user base which makes it difficult sometimes to find answers to questions about the product."

"UI and support could be improved. The frequent updates and version changes can be disruptive for large organizations. Not every month, a large organization can go with the changes. Saviynt needs to consider this carefully."

"Considering the shortcomings of the tool, I would say that the training part of the product needs improvement."

More Saviynt Identity Cloud cons

Pricing and Cost Advice

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"The cost currently according to the client is a bit high for them."

"We believe for the money, it is worth what you pay."

"We pay every year for the box, and there are no additional costs."

"I would prefer that it was more affordable."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"This product provides value for money."

More BeyondTrust Remote Support pricing and cost advice

"The product is less expensive than one of the competitors."

"We are not into the licensing part. The clients take care of the licensing part."

"Saviynt's pricing is acceptable and licensing costs are yearly."

"The solution has a pay-as-you-go licensing model, and you can subscribe monthly or yearly."

"If you are investing in securing your data and avoiding any non-compliance issues, then yes, it is certainly recommended. To put it plainly, if you're willing to pay fines and aren't concerned about the misuse of data, then there might not be a problem. However, if you intend to safeguard the data of your employees, vendors, and customers, it becomes crucial. In this context, managing data security requires preventive and detective measures, such as enforcing segregation of duties and regularly reviewing permissions. Throughout an individual's life cycle within an organization or customer life cycle, various access permissions are granted. Without taking action on these permissions, there is a risk of exposure later on. If individuals retain access after leaving the organization, it poses a serious security threat. Implementing solutions like Saviynt can address these challenges, ensuring continuous access review, generating reports, alerts, and identifying potential risks."

"Saviynt has a competitive price."

"The price of the license for this product is quite expensive."

"Saviynt's pricing is reasonable."

More Saviynt Identity Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Outsourcing Company

Computer Software Company

Financial Services Firm

14%

Educational Organization

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	15

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...

What advice do you have for others considering BeyondTrust Remote Support?

Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...

What is your experience regarding pricing and costs for Saviynt?

Saviynt is very affordable compared to its competitors. It is cloud-based, making it significantly cheaper than on-premises solutions. This cost-effectiveness aligns well with the Saudi market, whe...

What needs improvement with Saviynt?

When you ask about any drawbacks or downsides in Saviynt Identity Cloud, one very interesting point that I observe is when the session is being expired, if there is any timer that's running somewhe...

What is your primary use case for Saviynt?

I would like to discuss the use case. Saviynt Identity Cloud is primarily used for identity management and access governance, and there are also other solutions such as data access governance and p...

TeamViewer vs BeyondTrust Remote Support

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Product Reports

BeyondTrust Remote Support

Download BeyondTrust Remote Support product report

Saviynt Identity Cloud

Download Saviynt Identity Cloud product report

Also Known As

Bomgar Remote Support

No data available

Overview

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

Saviynt Identity Cloud provides effective identity management with seamless enterprise integration, simplifying self-service requests, workflows, and access management tasks.

Saviynt Identity Cloud is renowned for its robust identity governance and lifecycle management capabilities, facilitating user authentication, access provisioning, and certification. Its intuitive design supports integration within enterprise workflows, aiding reporting, attestation, and auditing processes. This cloud platform enhances risk management through an analytics-driven approach, offering flexibility and scalability to serve industries such as finance and healthcare. Despite its strengths, it requires enhancements in interface customization, training resources, and better-performing high-volume tasks.

What key features does Saviynt Identity Cloud offer?

Identity Management: Centralized control over identities and access privileges.
Seamless Integration: Compatible with enterprise systems, ensuring smooth deployment.
Role-Based Models: Simplifies assignment and management of user roles.
Risk Management: AI-driven analytics to enhance security measures.
Customization: Supports diverse business needs through flexible configuration.

What benefits and ROI can users expect?

Cost-Effectiveness: Optimizes investment with flexible pricing plans.
Scalability: Accommodates growing business demands without additional complexity.
Efficiency: Streamlines processes for user onboarding and offboarding.
Comprehensive Reporting: Detailed insights for improved decision-making.

Industries such as government, finance, and education implement Saviynt Identity Cloud for identity management across enterprise applications. Its flexibility allows handling external identities and managing workflows, particularly for sectors needing robust security and compliance. Larger enterprises benefit from its ability to integrate well into existing systems, ensuring seamless onboarding and offboarding processes.

Saviynt

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic

BeyondTrust Remote Support vs. Saviynt Identity Cloud