

BeyondTrust Remote Support and Idira Endpoint Privilege Manager compete in the remote support and endpoint security management solutions category. BeyondTrust seems to have the upper hand due to its robust remote support features and user satisfaction, especially in enhancing efficiency and reducing costs.
Features: BeyondTrust Remote Support is known for its easy collaboration, session privilege elevation, and support for diverse devices. It offers robust security and facilitates cost savings by reducing the need for travel. Idira Endpoint Privilege Manager focuses on endpoint management with password vaulting, session recording, and granular user access management.
Room for Improvement: BeyondTrust Remote Support can improve its iOS device support, user interface, and integration streamlining. Pricing transparency is also needed. Idira Endpoint Privilege Manager needs improvements in user interface, performance, and policy management, with focus on user experience and integration capabilities.
Ease of Deployment and Customer Service: BeyondTrust Remote Support offers versatile deployment options and high customer satisfaction due to proactive support but faces regional coordination challenges. Idira Endpoint Privilege Manager boasts flexible deployment but has faced scrutiny over response times. BeyondTrust has an edge in responsiveness and helpfulness.
Pricing and ROI: BeyondTrust Remote Support is cost-effective with substantial ROI through service efficiency, though its pricing may not suit smaller budgets. The concurrent license model aids budget management. Idira Endpoint Privilege Manager is high-priced, aligning with enterprise clients, offering significant ROI through security management gains.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
I measured 60 to 70% time and cost savings through workflow changes.
Deploying CyberArk Endpoint Privilege Manager has secured the infrastructure, which saves money, time, and resources.
I consider CyberArk Endpoint Privilege Manager's return on investment to be good since it effectively accomplishes the goals expected from privilege access management solutions.
They are responsive to severity issues immediately.
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
BeyondTrust Remote Support's customer support has been very proactive and responsive.
They respond immediately to our inquiries, resolve issues promptly, and provide valuable guidance, especially in critical situations.
We engage them when needed and receive prompt responses that typically resolve our issues.
Earlier, we received support for normal tickets within a day, but now it takes one or two days to resolve issues.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
BeyondTrust Remote Support is highly scalable.
We can set permissions per team or department, allowing some teams to elevate specific applications while others have different permissions.
CyberArk Endpoint Privilege Manager is quite scalable.
The available reports and other security tools assist in scaling it according to my organization's needs.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
I have never seen any downtime.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
It is a robust solution that has effectively supported our environment without major issues.
Since implementing it, we have not experienced any outages or stability issues.
CyberArk Endpoint Privilege Manager offers multiple options for creating and stopping policies.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications.
Currently, no user-based policy option is available inside the EPM console.
Some features provided in the self-hosted version of EPM are not supported in the software as a service version, like connection to some analysis applied by Palo Alto.
For a smaller customer, the cloud solution costs around $2300 per user per year.
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
CyberArk Endpoint Privilege Manager is slightly expensive, but costs can be negotiated to become more competitive.
CyberArk Endpoint Privilege Manager is costly compared to other solutions.
I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
CyberArk Endpoint Privilege Manager effectively reduces malicious content in applications by allowing us to identify and block dangerous applications.
It allows them to granularly manage controls to prevent some malicious activities on the endpoint machine.
CyberArk Endpoint Privilege Manager enhances computer security by providing minimal access, effectively preventing ransomware attacks.
| Product | Mindshare (%) |
|---|---|
| Idira Endpoint Privilege Manager | 2.4% |
| BeyondTrust Remote Support | 1.3% |
| Other | 96.3% |


| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 9 |
| Large Enterprise | 19 |
BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.
BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.
What are the key features of BeyondTrust Remote Support?BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.
CyberArk Endpoint Privilege Manager enhances security by controlling access, removing admin rights, and managing privileges. It supports diverse environments with simple integration, focusing on credential detection, threat protection, and compliance.
CyberArk Endpoint Privilege Manager secures enterprise passwords, monitors session connections, and enhances cybersecurity by controlling privileged access. It blocks unauthorized applications, monitors user activities, and secures credentials across platforms. Key areas include Just-In-Time Access, privilege separation, and local administrator password rotation. While robust, challenges exist with performance, complexity, and setup. Integration with Linux and Unix needs improvement, requiring advanced reporting tools and easier policy management. Pricing concerns and maintenance issues with Windows servers persist, as well as database issues in the on-prem version.
What are the key features of CyberArk Endpoint Privilege Manager?
What benefits should organizations expect from CyberArk Endpoint Privilege Manager?
Organizations deploying CyberArk Endpoint Privilege Manager in industries such as finance, healthcare, and technology benefit from secure credential management across Unix, AWS, and GCP. By implementing privilege separation and monitoring user activities, they achieve effective risk mitigation and compliance across multiple platforms.
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