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BeyondTrust Remote Support vs Idira Endpoint Privilege Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 2, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
BeyondTrust Remote Support provides improved assistance, cost savings, and security, resulting in quick ROI and enhanced client satisfaction.
Sentiment score
7.2
Idira Endpoint Privilege Manager enhances security, reduces costs, streamlines management, and significantly decreases vulnerability to attacks, validating investment.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
Technical Support Specialist at Johnson & Johnson
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
Data Engineer at Umicore
I measured 60 to 70% time and cost savings through workflow changes.
Software Engineer at Unilever Inc.
Deploying CyberArk Endpoint Privilege Manager has secured the infrastructure, which saves money, time, and resources.
Lead Consultant at a tech vendor with 501-1,000 employees
I consider CyberArk Endpoint Privilege Manager's return on investment to be good since it effectively accomplishes the goals expected from privilege access management solutions.
Commercial and Technical Professional Manager at Evolution Technologies Group
 

Customer Service

Sentiment score
8.4
BeyondTrust Remote Support delivers responsive 24/7 customer service with knowledgeable engineers, though regional coordination outside the EU needs improvement.
Sentiment score
6.2
Idira Endpoint Privilege Manager support is generally good but varies in response time and expertise, with certification aiding resolution.
They are responsive to severity issues immediately.
Senior Manager at Accenture
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
CEO at MICRODYN AG
BeyondTrust Remote Support's customer support has been very proactive and responsive.
Data Engineer at Umicore
They respond immediately to our inquiries, resolve issues promptly, and provide valuable guidance, especially in critical situations.
Security Delivery Analyst at Accenture
We engage them when needed and receive prompt responses that typically resolve our issues.
Global Security Systems Consultant at a insurance company with 10,001+ employees
Earlier, we received support for normal tickets within a day, but now it takes one or two days to resolve issues.
Lead Consultant at a tech vendor with 501-1,000 employees
 

Scalability Issues

Sentiment score
8.1
BeyondTrust Remote Support scales with organizational growth, with licenses for increased usage and solutions for large deployments.
Sentiment score
7.7
Idira Endpoint Privilege Manager is scalable but requires effort and may face challenges with application and database integration.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
Data Engineer at Umicore
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
Software Engineer at Unilever Inc.
BeyondTrust Remote Support is highly scalable.
User Experience Designer at YASH Technologies
We can set permissions per team or department, allowing some teams to elevate specific applications while others have different permissions.
Global Security Systems Consultant at a insurance company with 10,001+ employees
CyberArk Endpoint Privilege Manager is quite scalable.
Security Delivery Analyst at Accenture
The available reports and other security tools assist in scaling it according to my organization's needs.
Cybersecurity Manager at a consultancy with 10,001+ employees
 

Stability Issues

Sentiment score
8.7
BeyondTrust Remote Support is praised for its high reliability, performance, and stability, with minimal issues reported.
Sentiment score
8.2
Idira Endpoint Privilege Manager is stable and reliable, with rare downtime, strong Windows support, and occasional latency issues.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
Software Engineer at Unilever Inc.
I have never seen any downtime.
Senior Information Technology Security Consultant at Mideast Data Systems
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Technical Support Specialist at Johnson & Johnson
It is a robust solution that has effectively supported our environment without major issues.
Security Delivery Analyst at Accenture
Since implementing it, we have not experienced any outages or stability issues.
Global Security Systems Consultant at a insurance company with 10,001+ employees
CyberArk Endpoint Privilege Manager offers multiple options for creating and stopping policies.
Lead Consultant at a tech vendor with 501-1,000 employees
 

Room For Improvement

BeyondTrust Remote Support needs UI improvements, performance enhancements, cost reduction, better mobile management, integration, reporting, and regional support.
Idira Endpoint Privilege Manager needs interface simplification, improved integration, and enhanced automation for better accessibility and performance.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
Senior Manager at Accenture
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
CEO at MICRODYN AG
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
Technical Support Specialist at Johnson & Johnson
CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications.
Global Security Systems Consultant at a insurance company with 10,001+ employees
Currently, no user-based policy option is available inside the EPM console.
Lead Consultant at a tech vendor with 501-1,000 employees
Some features provided in the self-hosted version of EPM are not supported in the software as a service version, like connection to some analysis applied by Palo Alto.
Solution Architect at a consultancy with 10,001+ employees
 

Setup Cost

Enterprise buyers find BeyondTrust Remote Support pricing mixed; cost-effective for large deployments, yet expensive for smaller organizations.
Idira Endpoint Privilege Manager pricing varies by device and usage, with cloud options costlier than on-premise solutions.
For a smaller customer, the cloud solution costs around $2300 per user per year.
CEO at MICRODYN AG
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
Technical Support Specialist at Johnson & Johnson
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Data Engineer at Umicore
CyberArk Endpoint Privilege Manager is slightly expensive, but costs can be negotiated to become more competitive.
Cybersecurity Manager at a consultancy with 10,001+ employees
CyberArk Endpoint Privilege Manager is costly compared to other solutions.
Lead Consultant at a tech vendor with 501-1,000 employees
I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost.
Manager at a computer software company with 1,001-5,000 employees
 

Valuable Features

BeyondTrust Remote Support offers efficient, secure remote assistance with device flexibility, enhancing productivity and integration while saving time and costs.
Idira Endpoint Privilege Manager enhances security and compliance by controlling access, monitoring activities, and integrating seamlessly with systems.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
Senior Manager at Accenture
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
CEO at MICRODYN AG
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
Data Engineer at Umicore
CyberArk Endpoint Privilege Manager effectively reduces malicious content in applications by allowing us to identify and block dangerous applications.
Security Delivery Analyst at Accenture
It allows them to granularly manage controls to prevent some malicious activities on the endpoint machine.
Head of Sales Services Department at a comms service provider with 51-200 employees
CyberArk Endpoint Privilege Manager enhances computer security by providing minimal access, effectively preventing ransomware attacks.
Cybersecurity Manager at a consultancy with 10,001+ employees
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Idira Endpoint Privilege Ma...
Ranking in Privileged Access Management (PAM)
7th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
38
Ranking in other categories
Endpoint Compliance (4th), Anti-Malware Tools (11th), Application Control (6th), Ransomware Protection (5th)
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Idira Endpoint Privilege Manager is 2.4%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
Idira Endpoint Privilege Manager2.4%
BeyondTrust Remote Support1.3%
Other96.3%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Sumit Chavan - PeerSpot reviewer
Lead Consultant at a tech vendor with 501-1,000 employees
Helps secure the infrastructure and control users with admin rights
There are many features that are currently missing. A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good. Currently, no user-based policy option is available inside the EPM console. We can only create computer-based policies. The database is available, but there is a drawback in not being able to create local groups on the EPM console. We only have to depend on Active Directory. This limits infrastructure security as we depend on the Active Directory team to manage user groups. If they remove any users, we lose control. If we could create groups locally and block them or set specific policies, we would have more control. Local endpoint management is missing from the EPM site. Moreover, there is an issue with policies not running as expected when we make enhancements. We have to find multiple ways to whitelist applications or enhance policies.
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
7%
Financial Services Firm
13%
Manufacturing Company
11%
Outsourcing Company
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise9
Large Enterprise19
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?
I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing t...
What needs improvement with CyberArk Endpoint Privilege Manager?
While CyberArk Endpoint Privilege Manager is a great tool, I believe the functionality could be wider. If it could work not only with permissions but also involve pure EDR tasks or User and Entity ...
 

Also Known As

Bomgar Remote Support
Viewfinity
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Idira Endpoint Privilege Manager and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.