Alibaba Cloud Reviews

We're focused on the African continent and how the cloud can drive digitization. What we're doing is using the cloud platform and onboarding businesses that need to scale up in as many of their markets as possible. That's our focus, really. We've got one of the largest Greek companies in Africa onboarded on the Alibaba platform and we're hoping that many of the verticals will be onboarded as well. Our focus is not really on the traditional model. Our focus is on how Africans can leverage tech to grow their business. 

The reason that we reached out to Alibaba is that we believe that they're focused on small and medium enterprises, and Africa, at this point in time, needs that kind of intervention.

We're all aware that the pandemic accelerated digital transformation, and we believe that Alibaba, due to its pedigree, has what it takes to take small businesses to the cloud. It's a game-changer, for sure.

The storage is very useful. 

It is easy to set up. 

Technical support is good.

It is quite stable. 

It is not robust.  

My experience with Alibaba is still growing, so I can't say specifically which area I would like to improve on.

The scalability could increase in the future. It is better for small and medium-sized organizations. 

We're just beginning the partnership with the solution. I've used it for about three years now. 

The stability is good. I'd rate it nine out of ten overall. 

The scalability is good. I'd rate it eight out of ten. It's not 100% as there's never 100% in technology, however, its ability to scale is quite high.

We have about five users on the solution right now. 

We'll likely increase usage in the future. 

The support from the tech team at Alibaba is quite impressive.

Positive

We have had some experience with Microsoft and IBM. We've had experience with our own local cloud computing model that we try to push in the market. 

We have some experience pushing other international brands for the cloud. That said, in the beginning, our interest in Alibaba Cloud was mostly due to the fact that we believe the pedigree for Alibaba is different from Microsoft and IBM as they better understand small and medium businesses.

It's very straightforward to set up. They've made it very user-friendly, so it's very adaptable. 

The deployment process depends on how quickly the end user is clear about their ask. On a scale of one to 10, I'll give them nine over 10 for that.

We start with understanding the customer's needs and then understanding the needs of the customer in terms of the specifications for the ask. Once that is clear, we have a robust tech team here, and they're able to work with the Alibaba team to create the necessary instances.

It's a new project for us. We've yet to witness ROI. 

I'm not aware of the licensing aspect of the solution. 

We aren't updated to the latest version of the solution just yet. 

The cloud computing model is the same all over the world, and there should be no biases.

The bias is that Alibaba is not robust for the customers and that the tech support is not there. They're all biases, they're not all true. From my own experience, they're a very resilient platform. I commend them and recommend them to anyone who's interested in using a cloud computing model.

I'd rate the solution nine out of ten. 

The use cases for Alibaba Cloud include services for virtual machines, desk storage devices, etc., and my job is to provide the services from one integrated system, so users will not go to Alibaba but will come to my company's platform. From the platform, users can ask for many services, whether Alibaba Cloud services, AWS, or Azure.

What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area. Alibaba Cloud may not be as good as AWS, but it's relatively good.

A big area for improvement in Alibaba Cloud is its support.

Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. My company uses SDK to avail and provide Alibaba Cloud services, and Alibaba needs to improve on that.

Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable.

What I'd like added to Alibaba Cloud is pricing information. For example, the data isn't available if I need pricing for some SDK-based services. You can find pricing information for a particular VM configuration, but for some database services, pricing information isn't available.

I've been working with Alibaba Cloud for two and a half years.

The stability of Alibaba Cloud is still a work in progress, specifically when adding new features to it. Sometimes adding new features causes some stability issues, though only a little.

Alibaba Cloud is a scalable service.

I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.

Neutral

Setting up Alibaba Cloud isn't difficult. My company avails the Alibaba Cloud service for customers, and time-wise, the service is immediately available.

Pricing for Alibaba Cloud is a little bit cheaper. It has reasonable pricing.

I've evaluated AWS apart from Alibaba Cloud, and compared to AWS, Alibaba Cloud has poor technical support, and the SDKs and APIs aren't very stable.

On the cloud side, I'm using AWS and Alibaba Cloud, which is part of IBM Cloud.

I'm an integrator of Alibaba Cloud.

Alibaba Cloud doesn't require any specific maintenance.

My advice to anyone looking into using Alibaba Cloud is that it's cheaper, so you can try it. However, if you want more accuracy, stability, and 24/7 customer support, primarily relying on the SDKs and APIs, you should think twice. Otherwise, the cost of Alibaba Cloud is reasonable, and service-wise, it's also good because it has many available services worth trying. If you're providing 24/7 solutions to customers, you're also dependent on the Alibaba support team, so at the moment, it's not that reliable, and you should consider other solutions.

Alibaba Cloud deserves a rating of seven out of ten.

We moved our internal system from the physical server to an Alibaba Cloud instance. And we use a PPM system or some internal system like Salesforce that we migrated over from the physical server to the cloud instance.

I think Alibaba Cloud is user-friendly.

We've been using Alibaba Cloud for more than five years.

Alibaba Cloud is a reliable solution.

I think Alibaba Cloud is a flexible solution for us. We can easily add more resources or open another instance at any time. 

Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes.

Alibaba Cloud's initial setup is somewhat complex.

We cut our costs significantly by migrating our infrastructure to the cloud. Alibaba Cloud employs a pay-as-you-go model, so that minimizes many costs for us.

I rate Alibaba Cloud nine out of 10. Many Chinese enterprises are migrating their infrastructure to the cloud, so Alibaba is the preferred cloud platform in China, and the second choice is AWS. Chinese users generally prefer Alibaba because we can get support easily, and they always respond faster.

We use the solution to run VMs.

Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward.

I want the product to integrate a feature from AWS. When we go to AWS and navigate to the sidebar and click on the products, then their definition appears. When we click on ‘learn more’, we get a PDF.

I have been using the solution for almost 11 months.

I would rate the tool’s scalability a ten out of ten.

The solution’s deployment is not that much difficult. I would rate it eight out of ten. The tool’s deployment took around two to three months to complete. We needed around 10-15 people for deployment.

I would rate the overall tool an eight out of ten. My team is satisfied with the solution. New customers get satisfied with the product after three to four weeks.

The solution should have more integration. 

We have been using Alibaba Cloud for under two years. 

The solution is stable. 

The solution is scalable. 

Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I cannot comment on it. 

The installation is easy.

As I was not involved in the installation, I do not recall how long it took. One would have to ask the people who were involved in this. Yet, it should take no more than 30 minutes. 

At most, one or two managers are responsible for the deployment and maintenance. 

When comparing solutions such as GCP, which is the same as Alibaba Cloud, and others such as Amazon AWS and Azure, Alibaba Cloud is the preferred solution in China. 

The solution is cloud-based. 

I would not recommend the solution to others. 

I give Alibaba Cloud a low rating of four to five out of ten. 

Alibaba Cloud is a dedicated platform where people can make connections. For example, I have a platform to manage our largest customer where we have machine-to-machine connections with OpenText in India for their SAP access.

The most valuable feature of Alibaba Cloud is the communication it allows between two servers.

The solution name is not favorable in some markets and could cause us some problems gaining customers.

I have been using Alibaba Cloud for approximately eight years.

The solution is stable.

We have three people using this solution in my company.

I have not used the support.

I have previously used OVH from France.

The price of Alibaba Cloud is good. If I was to use Microsoft Azure I would have to pay 30 percent more.

I rate Alibaba Cloud a nine out of ten.

The solution can be deployed on a public cloud or a private cloud.

There are about 100 people using this solution in my organization.

It's easy to use, cheaper than other solutions, and more secure.

The flexibility of the solution could be improved.

I have worked with Alibaba Cloud for one month.

It's stable.

I would rate technical support as four out of five. It could be better.

I have also used Google Cloud. I prefer Alibaba Cloud because it's more secure.

The cost is better than similar solutions.

I would rate this solution as nine out of ten.