Buyer's Guide
UEM (Unified Endpoint Management)
November 2022
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Amit Srivastava - PeerSpot reviewer
Architect Lead at a tech services company with 51-200 employees
Real User
Top 20
Works great with Windows but could be improved from a mobile infrastructure point of view
Pros and Cons
  • "For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic."
  • "Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."

How has it helped my organization?

This solution is on the cloud. What is required currently by our organization is an internet-facing device. The challenges with on-premise have a lot to do with this pandemic. This is why we've seen Intune with the MDM background grow so fast — because we don't have any on-prem limitations. On the cloud, you can manage everything. You can push policies, maintain patches, and maintain security because everything interacts on the cloud. A VPN is not required. In the legacy method, you need to use a VPN for anything and everything. This increases costs.

What is most valuable?

For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic. Intune also provides us with a lot of flexibility to manage Windows-specific devices. 

Mobile-wise, I like the MAM feature. It provides us with more control over the application identity levels. When combined with Azure, it provides us with multiple opportunities to design and construct a solution that meets a BYOD or CYOD model.

What needs improvement?

Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view. These are a few things that could be improved from a mobile infrastructure point of view.

From a reporting point of view, it could use some work. If I need to push a profile, it's a challenge with Intune because first I have to go ahead, remove a user, then add him back; only then does it allow me to push or sync. If it synchronizes, it exits on a cloud-based synchronization time. With AirWatch, there is a function where you can push a profile directly on a device. 

Overall, Intune has improved from MDM. They have become EMM and now they're moving towards Unified Endpoint Manager. They're just beginning to compete in the market from a mobile point of view, but regarding Windows, they're great. 

For how long have I used the solution?

I have been using Microsoft Intune for more than five years. 

What do I think about the stability of the solution?

I'd say it's 99% stable. Azure being in the background has impacted it a bit, but overall, it's stable. 

What do I think about the scalability of the solution?

Currently, Intune is on track to exceed SCCM. In the near future, most companies will be using Intune. Currently, roughly 25% to 30% of companies use Intune. The rest of them, 40% to 50%, are still using SCCM and trying to evolve old solutions — this will change. This whole management model will completely change into a hybrid Intune model or a complete Intune model.

How was the initial setup?

The vendor ships the machine directly to you. All you need to do is connect it to the internet. It takes around 30 minutes or 40 minutes depending on the configuration. After that, you're ready to go. Post setup, if you need anything, you can simply go to the built-in Intune company portal and shop from there. This saved us a lot of time.

Still, the initial setup was not straightforward. When we initially started with Windows, there were a lot of open items. There were a lot of things which were not there. Obviously, we couldn't just move a company directly from on-prem to cloud. There is complexity, there are some legacy procedures that we had to follow. At that point in time, Intune was not ready, but currently, there are a lot of options that can fulfill your security requirements, your network requirements, your application requirements, user accessibility requirements, and the user experience. All of these things are pretty much in the place now. To start with, it was not this way. 

When I started using this solution, it took me roughly one year and three months to understand how to build it, to do due diligence, etc. Now, I can migrate an organization within 13 days.

What about the implementation team?

Implementation is a complete team effort. You have to understand a company from a network point of view, a security point of view, a compliance point of view, and a GDPR and HR point of view. These things take time to analyze; it's still maturing but it's a little bit better than what we had before. Now, after I have interacted with an organization, I can get it up and running within 15 or 16 days.

What was our ROI?

I never got a complete picture regarding how much we've saved thanks to this solution. Still, I think it's very significant. We stopped using a lot of services because we didn't need them anymore. We don't need a lot of resources — we don't need to procure them. We don't need a VPN solution, plus, shipping is all taken care of. 

Which other solutions did I evaluate?

I started my journey with AirWatch. It was primarily an MDM solution. According to Gartner, AirWatch and Microsoft are currently neck-and-neck. From an organization requirement point of view, regarding MDM, I'd say AirWatch is a step ahead of Intune.

For the last four years, I've only used Intune. I don't know how AirWatch has improved over the last four years. Still, simple things, like pushing a profile are much easier with AirWatch compared to Intune. From a UI point of view, it's really easy for an admin to go ahead and work using AirWatch. From a deployment point of view, there are multiple options for retaining user data. 

What other advice do I have?

As long as it will not primarily be used for banking or security purposes, I would recommend Intune. If you work in a banking environment and are looking for a high-security solution, then I would recommend VMware, AirWatch, or Jamf. As I said, Intune is still developing. Maybe this will change after another year, but currently, regarding banking and security, AirWatch is a step ahead when it comes to mobile infrastructure policy. 

Overall, on a scale from one to ten, I would give Intune a rating of seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lorenzo Arcinue - PeerSpot reviewer
IT Administrator at Zai
Real User
Top 10
Feature-rich, easy to use, and has responsive technical support
Pros and Cons
  • "The user interface is user-friendly."
  • "The integration between the MobileIron and Advanced Neurons isn't completely in sync, and we're still working on that."

What is our primary use case?

MobileIron UEM will be used to manage mobile devices. We will be able to manage a wide range of endpoints from the MobileIron console, similar to VMware Workspace ONE.

What is most valuable?

The user interface is user-friendly.

What needs improvement?

I don't believe I have, given the scope of this, because I haven't explored them thoroughly. So I don't think I have a problem with them right now.

For a new user, the initial setup could be simplified.

We had an issue with the integration of an add-on, but it has been resolved.

They are using a MobileIron as the base mobile device management solution, and we have added some additional solutions to that, such as Advanced Neurons. The integration between the MobileIron and Advanced Neurons isn't completely in sync, and we're still working on that.

For how long have I used the solution?

I have been testing MobileIron UEM for two to three weeks.

We are working with the latest version.

MobileIron is still with Ivanti. We are still working on the proof of concept with them, and I believe the tenant is still with them. I'm not sure who the host is.

What do I think about the stability of the solution?

MobileIron UEM is a stable solution.

What do I think about the scalability of the solution?

MobileIron UEM is a scalable solution.

We are only going to deploy it to 200 plus, users at first. That will increase in the future, depending on how our business grows.

How are customer service and support?

When it comes to technical support, the person who is fixing it is the one who leads the POC. The same engineer who is assisting us with the proof of concept is also the one who is repairing it. I believe technical support is quite responsive because he is the one who is resolving the issues.

Which solution did I use previously and why did I switch?

We are working on the proof of concept for both MobileIron and Workspace ONE.

We are only testing MobileIron and Workspace ONE. After that, we will decide which device to use.

Workspace ONE by VMware Similarly, we will use MobileIron as a mobile device management tool, allowing us to manage our endpoints remotely. So far, we have not had any issues with VMware, and we have resolved some, if not all, of the issues.

I have been testing with VMware Workspace ONE for the same amount of time as MobileIron UEM, three weeks.  We are using the latest version, and it is deployed on a public cloud. The cloud provider is VMware.

I have also been working with Google Chrome. Google Workspace is an email production tool provided by Google.

We don't have a firewall because we're in the cloud right now. We have no on-premises network and all of our systems are hosted in the cloud.

How was the initial setup?

Perhaps because it is my first time, it is quite complex, but there are engineers guiding us, but it is quite complex on my end.

What about the implementation team?

We had assistance from a MobileIron team member. We will investigate their features and see what capabilities they have while conducting a proof of concept. That is our proof of concept's goal.

What's my experience with pricing, setup cost, and licensing?

We don't have the cost until we have completed the proof of concept.

What other advice do I have?

They need to research other platforms or solutions to determine which solution best meets their needs. In particular, I don't think I have any recommendations for MobileIron because my experience with it has been limited. I lack extensive experience with MobileIron.

I'm a potential customer.

I would rate MobileIron UEM an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Technical Consultant at Softcell Technologies Limited
Reseller
Stable, easy to install, feature-rich, and provides one of the best cloud services available
Pros and Cons
  • "I am most excited about a feature that is called User-Initialed Enrollment."
  • "The response time for support could be significantly improved."

What is our primary use case?

As an organization, we are resellers, we provide services to our clients, and we work on various government and manufacturing projects.

We provide consultancy, as well as our services for both Jamf Pro and Apple products.

We also offer assistance if they encounter any problems with the integration of Apple products.

What is most valuable?

When I first started using this product, there were a couple of features that still excite me because there was no scope to address those issues. And these features completely eliminate some of our previous issues.

I am most excited about a feature that is called User-Initialed Enrollment.

I also like the Composer feature, which is a unique feature.

Snapshot is one of the tools that allows any package, container, or package creator to find a way to work with various applications. 

I really liked the Self Service applications as well. It is very convenient and useful.

What needs improvement?

The response time for support could be significantly improved.

I have some customers who are struggling to get a response.

The amount of time required for remediation is also a challenge. If the problem is identified on the first call, it should be tagged and resolved within the tag. This is something we have been dealing with, as well as a problem that some of our clients have encountered.

The cost could be lower.

For how long have I used the solution?

I've been working with Jamf Pro for five years. I received my Jamf certification in 2017 and have been using it ever since.

What do I think about the stability of the solution?

Jamf Pro has been stable.

What do I think about the scalability of the solution?

Jamf Pro is a product that can be scaled. Scalability is something that must and should exist, and I always believe in possibilities.

At the moment, the way the product is designed for managing Apple devices meets my needs.

When I need to scale it in the future, I know it's a possibility.

How are customer service and support?

Support is something I believe could have been improved.

They offer one of the best cloud services available.

However, the response time and remediation could have been significantly improved.

Which solution did I use previously and why did I switch?

Prior to Jamf Pro, I worked with three different products: SOTI, MaaS360, and VMware Workspace ONE.

How was the initial setup?

The initial setup is quite simple. It is not at all complicated.

It is extremely simple for any user from an endpoint and an administrator's perspective.

What's my experience with pricing, setup cost, and licensing?

It would be beneficial if it could be reduced slightly.

The price for these products is designed in such a way that I believe it is a little on the high side.

What other advice do I have?

They are really evolving, and there have been a lot of improvements since 2017. I like the changes that have been made.

It is now designed in such a way that it can serve the needs of any organization. I have not encountered any issues where I felt it could have been significantly improved, and a specific feature could have greatly aided in addressing issues. So far, everything is running smoothly.

It is recommended for any of our organizations. Jamf Pro is superior to MDM on an Apple platform. If you put Jamf into context and you only want to manage Apple, I believe this is one of the best options.

It can be argued that the fact that it only supports Apple is either an advantage or a disadvantage.

Jamf is your go-to solution for managing your Apple Suite. You should investigate and deploy this product.

I would rate Jamf Pro a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Ameen Ahsan - PeerSpot reviewer
Lead - IT Helpdesk at a financial services firm with 1,001-5,000 employees
Real User
Reliable and expandable with good asset management
Pros and Cons
  • "We can scale the product."
  • "The OS deployment could be better."

What is our primary use case?

I use only the asset-management part. 

What is most valuable?

The asset management is a good feature. It's not the best. However, it's a good feature to use.

It is stable and reliable. 

We can scale the product.

What needs improvement?

The OS deployment could be better.

Technical support from our local partner is not the greatest.

I'm still exploring the solution. There is yet more to uncover.

Typically, if anything was missing, I would put in a feature request. However, I have not done that yet.

For how long have I used the solution?

I only started using the solution a few months ago.

What do I think about the stability of the solution?

It is a very stable solution. There are no bugs or glitches, and it doesn't crash or freeze.

What do I think about the scalability of the solution?

It is very easy to expand. You just need to add extra licenses that are required, along with the computer resources. If I add enough computer resources along with the licenses, it's very easy to scale.

We have around 2,000 endpoints on the solution.

How are customer service and support?

How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is right, they only have one partner for the full GCC, and the partner I'm with is not great. If you ask me to rate them, it'll be a zero.

The service from the OEM itself, ManageEngine itself, is good. It's just the partner that is not helpful.

Which solution did I use previously and why did I switch?

I've also worked with VMware. 

We use the asset management from LANDesk Ivanti, although we can't compare all the features as we use it for other processes. 

How was the initial setup?

We had assistance with the setup and only require three admins for maintenance tasks. 

What about the implementation team?

I received professional support for the initial setup.

What's my experience with pricing, setup cost, and licensing?

I don't directly deal with pricing. 

What other advice do I have?

We're customers and end-users. 

I'd rate the solution seven out of ten. It's still new to me, and I'm still exploring its capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
UEM (Unified Endpoint Management)
November 2022
Get our free report covering Microsoft, JAMF, VMware, and other competitors of VMware Workspace ONE. Updated: November 2022.
653,522 professionals have used our research since 2012.