Sophos Mobile Reviews

Name: Sophos Mobile
Brand: Sophos
Rating: 4 (17 reviews)

3.9 out of 5

17 reviews
89% willing to recommend

240 followers

What is Sophos Mobile?

Sophos Mobile is a Unified Endpoint Management (UEM) and security solution that helps businesses spend less time and effort to manage and secure traditional and mobile endpoints. The only UEM solution that integrates natively with a leading next-gen endpoint security platform, Sophos Mobile supports managementof Windows 10, macOS, iOS, and Android devices.

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Sophos Mobile is the #6 ranked solution in top Unified Endpoint Management (UEM) solutions and #8 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give Sophos Mobile an average rating of 7.8 out of 10. Based on the analysis of the 17 most recent Sophos Mobile reviews, the overall sentiment is positive, with a sentiment score of 7.5. (Among the highest in the category). Sophos Mobile is most commonly compared to Microsoft Intune: Sophos Mobile vs Microsoft Intune. Sophos Mobile is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.

Helped 813,418 peers since 2012

Featured reviews

Bien A.Vitorillo

IT Manager at Atlas Fertilizer Corporation

Sophos is very simple and direct to the point. I cannot recall any challenges with the deployment process. Deployment time: For a single device, it only takes two to three minutes, it also depends on the connectivity. But with a reliable connection, it takes only two to three minutes to install the software. Once installed, as long as there is an internet connection, the device can be discovered in our cloud deployment. Our network support team works on Sophos. I believe we have integrated it into our Active Directory. Deployment model: The subscription itself, Sophos Central, is already cloud-based. It's software as a service, directly from Sophos.

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Alex Clerici

System Integrator IT Manager at Tecnimex S.r.l.

For Sophos Mobile, it is difficult to get good support. I see that there are not any problems with Sophos in general because its devices are always under development, but it is difficult to keep our company aligned with the tool's latest developments over all our platforms since it is something that gets introduced in the market in a continuous mode. The product can get better if it is possible to activate the developments in the tool directly. From any improvement perspective, the support offered by the product needs to be improved. To be precise, the response time from the support team needs to be improved. The difficult training related to the product is an area of concern where improvements are required, and from an improvement perspective, the tool's setup phase needs to be made easier. From any improvement perspective, the product's price can be lowered.

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Vimesh Avlani

Managing Director at Graftronics Pvt Ltd

We are doing Sophos endpoints, Sophos access points, Sophos Mobile, Sophos Firewall, and Safeguard. We build solutions with all these products to have a centralized dashboard on the cloud console for managing all these devices Sophos Mobile is very effective in providing alerts for network…

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Valuable Features

Sophos Mobile offers an efficient management and enrollment process, asset management, and central administration. It supports a wide array of security features, including device disabling, data protection, remote data wipe, and threat detection. Users appreciate integration with corporate systems, easy-to-use interface, and mobile device management capability. The capacity to manage apps and profiles, effective remote management, and a robust AV and Ransomware defense are key. Cloud technology and cost-effectiveness enhance its appeal.

"The most significant features of Sophos Mobile include controlling user installations and managing features like the camera, which can be disabled or enabled."
"Sophos Mobile is efficient in threat detection."
"We can easily manage the devices because it's already in the cloud. For example, if any phone that belongs to the company is lost, we can easily erase the data."

Room for Improvement

Sophos Mobile requires improvement in ease of configuration and setup, integration with other platforms, and enhanced security features. The lack of automatic updates and limited support for iOS are also problematic. The platform's documentation and interface inconsistencies cause confusion, and outdated features lag behind competitors' offerings. Users seek better threat detection, improved support, and advanced notification systems. A visualization tool for device usage and improvements in policy management are desired, especially regarding compatibility with mobile platforms.

"One area that could be improved is the compatibility with all mobile platforms, including iOS and Android, especially with the older versions."
"There's a need for better protection against hackers trying to access key accounts such as bank accounts."
"The application might have issues with other software."

ROI

Organizations experienced significant returns from Sophos Mobile, with some achieving an impressive ROI surpassing 500% and a payback within the first year by over 300%. They observed a 20% reduction in time and resource use. Sophos Mobile enhanced security measures, supporting ISO 27001 certification efforts. Financial returns were amplified when combined with other Sophos offerings. Staff performance improved, resulting in a 20% increase in productive time.

Pricing

Sophos Mobile pricing is considered medium, with subscriptions paid yearly or biennially, starting around a few thousand dollars for 30 licenses. The solution operates on a per-user basis, making it more cost-effective for enterprises with multiple devices. It is generally viewed as inexpensive relative to competitors, despite some users rating it moderately expensive. The bundle offerings and the ability to manage all devices through one console are appreciated, though some alternatives may offer more features.

"My company needs to make yearly payments for the licensing charges attached to the product."
"The product is not suitable for smaller companies because its price is high."
"It is a cost-effective solution."

Popular Use Cases

Sophos Mobile is primarily utilized for mobile device management, cybersecurity, and endpoint protection. Companies use it to ensure data security, manage devices, and implement policy controls like WiFi. It enables the tracking and wiping of devices in case of theft and manages secure workspaces. Organizations leverage it to separate corporate and personal data, enforce corporate app usage, and ensure GDPR compliance. It offers easy enrollment and centralized management via a cloud console.

Service and Support

Sophos Mobile customer service shows mixed experiences. Some find technical support responsive and helpful, resolving issues promptly, while others encounter delays and challenges, especially at initial contact levels. Many report positive and efficient interactions once connected with higher-level support. The support team is particularly effective with escalated, critical issues, offering personalized assistance. However, some struggle with response times and contact difficulties, particularly when dealing with outsourced teams.

Deployment

Users find Sophos Mobile's initial setup generally straightforward and fast, often taking minutes to an hour, depending on complexity. Although the setup can be complex, automation simplifies tasks. A strong internet connection ensures quick enrollment. Administrators appreciate time-saving features such as automatic device management. Some report a steep learning curve but emphasize ease with sufficient training. Cloud-based management provides swift deployment, integrating smoothly with systems like Active Directory.

Scalability

Sophos Mobile is recognized as scalable, particularly for small to medium-sized businesses. Users appreciate its cloud-based nature, enabling scalability from a few users to thousands. Organizations with varied needs, including those utilizing Android, macOS, and tablets, find it satisfactory. Challenges exist for SMEs seeking cost-effective scaling options. Sophos Mobile's scalability rating varies, but typically ranges between satisfactory and high. Multiple entities handle scalability effectively, though some find it difficult without additional pricing support.

Stability

Sophos Mobile is highly stable, operating on Sophos Cloud with exceptional performance. Users note that it is a reliable system with minimal issues over several years. Despite occasional enrollment problems and infrequent user difficulties with security controls, feedback is generally positive. While some have experienced work profile problems, the stability is often rated as eight out of ten. Users appreciate its advisories about threats, reinforcing its trustworthy reputation.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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