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Eightfold Talent Intelligence Platform vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Eightfold Talent Intelligence boosts talent engagement, hiring efficiency, cost reduction, diversity, and retention, offering significant ROI in recruitments.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
Eightfold Talent Intelligence Platform is expensive, but from the return on investment perspective, it is worth the investment.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
 

Customer Service

Sentiment score
5.9
Eightfold's Talent Intelligence Platform boasts strong technical support and collaboration, but responsiveness varies, particularly for smaller companies.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
My only criticism is about their implementation approach from buying to being live.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
A lot of information is available online regarding Eightfold Talent Intelligence Platform.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
7.7
Eightfold Talent Intelligence Platform is highly scalable, supporting diverse clients with customization, but manual processes may challenge smaller organizations.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
Eightfold Talent Intelligence Platform is significant in terms of scalability.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
The solution is a better fit for enterprise.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
8.5
Eightfold Talent Intelligence Platform is highly stable, reliably operational with few issues, earning praise for its dependability.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
 

Room For Improvement

Enhance Eightfold's platform by improving navigation, customization, and integration while focusing on user feedback and technology connectivity.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
They were outsourcing their implementation to third parties before you then re-engaged with them, which created a disconnect in terms of the implementation and integration into your overall IT architecture.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
I think scalability is there for a large corporation, but for the corporation size that we were using, it wasn't feasible.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
It is a productive ERP application, but many people in the IT market are not aware of it.
 

Setup Cost

Eightfold Talent Intelligence Platform offers competitive pricing with comprehensive features valued despite being perceived as costly by some.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

Eightfold Talent Intelligence Platform accelerates hiring with AI-driven skill matching, boosting diversity and integration in talent acquisition.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
What I find valuable about Eightfold Talent Intelligence Platform is that you integrate your data from skills and job architecture into one platform, and the power of their algorithms are the strongest that I have seen, with no other competitor enabling you to do things in a single platform.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
From my perspective, one of the most valuable aspects of Eightfold Talent Intelligence Platform was the talent matching and employee game planning of future roles.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
 

Categories and Ranking

Eightfold Talent Intelligen...
Ranking in Talent Management
7th
Ranking in Talent Acquisition
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Talent Intelligence (1st), AI-Recruiting (1st)
UKG
Ranking in Talent Management
6th
Ranking in Talent Acquisition
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (4th), Employee Scheduling Software (1st), Cloud HCM (5th), Employee Time Tracking Software (1st), HR Analytics Software (2nd), AI-Agents for HR (1st)
 

Mindshare comparison

As of January 2026, in the Talent Management category, the mindshare of Eightfold Talent Intelligence Platform is 2.1%, up from 1.7% compared to the previous year. The mindshare of UKG is 4.5%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Management Market Share Distribution
ProductMarket Share (%)
UKG4.5%
Eightfold Talent Intelligence Platform2.1%
Other93.4%
Talent Management
 

Featured Reviews

reviewer2778708 - PeerSpot reviewer
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
Integrates job architecture and skills data to support strategic workforce planning
What I find valuable about Eightfold Talent Intelligence Platform is that you integrate your data from skills and job architecture into one platform, and the power of their algorithms are the strongest that I have seen, with no other competitor enabling you to do things in a single platform. It also provides the ability to API connect into your HR information system, whether it be Workday, Oracle, or SuccessFactors, giving you much more AI enablement and more connection with external data, showing you how things are trending that better inform your internal decisions. The predictive analytics of Eightfold is strong. The reason for that is because of the way in which their algorithms are built on the basis of data that is looking at how you generate, in essence, career mobility, which makes them stronger than others. Because they work on a quarterly product development life cycle, what I have heard indicates that Eightfold is always going to be three years ahead of your HR information systems that are trying to add this capability into their platform.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
report
Use our free recommendation engine to learn which Talent Management solutions are best for your needs.
879,672 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Performing Arts
11%
Comms Service Provider
11%
Manufacturing Company
11%
Comms Service Provider
10%
Manufacturing Company
9%
Financial Services Firm
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

What do you like most about eightfold.ai?
Stability is fantastic. In the two years we've used it, I've only experienced one outage.
What needs improvement with eightfold.ai?
What I would say could be enhanced about Eightfold Talent Intelligence Platform is their implementation approach, as there is absolutely no question about the functional capability of the platform....
What is your primary use case for eightfold.ai?
I am an end user of Eightfold Talent Intelligence Platform. In my previous company, I was using Eightfold Talent Intelligence Platform's Talent Management module, which also included Job Intelligen...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Also Known As

No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Information Not Available
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about Eightfold Talent Intelligence Platform vs. UKG and other solutions. Updated: December 2025.
879,672 professionals have used our research since 2012.