UKG and Workday HCM are competitors in the Human Capital Management (HCM) solutions market. UKG has the upper hand in terms of payroll and data integration, whereas Workday is favored for talent and compensation management based on user feedback.
Features: UKG is noted for its efficient payroll gateway, robust self-service capabilities, and comprehensive business intelligence reporting. These features facilitate seamless HR operations. Workday stands out with its centralized system that integrates automation and offers real-time reporting, which enhances management coordination and efficiency.
Room for Improvement: UKG could improve its customer service responsiveness and simplify its benefits administration processes. Users also suggest better customer support models and onboarding processes. For Workday, users cite high costs, the complexity of producing custom reports, and challenges with system integration as areas for improvement. The user interface could be more intuitive, and there is a need for improved workflows and time management features.
Ease of Deployment and Customer Service: UKG is mainly deployed on the public cloud, which provides flexibility and easy updates. Although its technical support is generally favorable, the consistency of responses varies. Workday, available on both public and private clouds, offers robust cloud deployment but experiences in customer service differ. While UKG’s support quality varies, Workday receives praise for good support but has occasional issues with response times.
Pricing and ROI: UKG is seen as reasonably priced, offering good value with flexible costs based on employee numbers and configuration requirements. Users report satisfactory ROI, mainly due to improvements in productivity and reduced labor management costs. Workday is considered expensive, with prices segmented by modules. Despite the cost concerns, users often find the ROI valuable due to the strong performance and strategic advantages it offers, especially at an enterprise level.
One developer and one functional person can efficiently manage the implementation for a large organization.
With Workday, I can pick up the phone, call them on Teams, and they answer immediately.
You typically get a response the same day.
Making tech support more accessible could help with customization needs.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
We have moved from 800 to 1,600 headcount, and I have found it to be very scalable.
Workday Human Capital Management is very much scalable; all you need is a browser to work or access your data, even for implementation purposes.
I have never seen a breakdown of the software or any late response.
It is a productive ERP application, but many people in the IT market are not aware of it.
Creating complex reports has a steep learning curve and often requires specified training.
If Workday had a security alert system, even a small alert would help the security architect secure all information better, especially sensitive data such as payroll.
While there is mass upload functionality where we can load shifts for all people or specific groups, we need to select multiple people and assign them to a schedule from the interface itself.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
We now have real-time visibility into our global headcount and labor costs, which allows our leadership to make faster data-driven decisions.
What I appreciate best about Workday is the recruiting component.
The most valuable function in Workday Human Capital Management is that it is easy to implement and automates business processes, which is very important.
| Product | Mindshare (%) |
|---|---|
| Workday | 8.7% |
| UKG | 5.0% |
| Other | 86.3% |
| Company Size | Count |
|---|---|
| Small Business | 48 |
| Midsize Enterprise | 43 |
| Large Enterprise | 48 |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 7 |
| Large Enterprise | 50 |
UKG offers a comprehensive suite for payroll processing, HR management, and business intelligence, integrating seamlessly with systems like PeopleSoft and Workday. Its cloud-based service enhances workforce management across industries with advanced customization and intuitive use.
UKG's extensive features include payroll processing, business intelligence reporting, and self-service options for employees and managers. The platform is designed for ease of integration, providing a user-friendly experience with extensive onboarding tools and robust data management. While UKG excels in configuration and reporting capabilities, it requires improvements in customer support and benefits administration flexibility. Implementation can be complex, and areas such as real-time support and automated processes need refinement.
What are UKG's most valued features?UKG is leveraged across multiple industries for its robust functionalities in payroll and HR management, supporting recruitment, onboarding, and workforce dynamics. The platform's integration with time management and learning modules supports comprehensive employee management and compliance across global deployments.
Workday provides a cloud-based platform offering robust human capital management features, emphasizing security, user-friendliness, and operational efficiency through workflow automation.
Workday is utilized by organizations for human capital management, supporting everything from employee recruitment to retirement, payroll processing, and performance tracking. It centralizes HR operations to increase efficiency and manage employee data effectively. Its business process framework allows for drag-and-drop functionality, which along with real-time reporting, enriches the user experience. Workday's modules cover talent, compensation, benefits, and learning, enhancing the workforce management approach. Though integration with external systems can be complex, its usability and flexible configuration support adaptability. Users seek enhancements in customization, reporting, interface usability, and speed, particularly in financial, timekeeping, and payroll modules. Expanding automation, API connectors, language support, and introducing country and industry-specific modules would significantly boost its capabilities. Pricing remains a concern among users.
What are Workday's most important features?
What benefits should be evaluated when considering Workday?
Workday is implemented in a range of industries, including finance, healthcare, and technology, offering specialized HR management solutions tailored to each sector's unique requirements. These implementations improve workforce management and align HR strategies with organizational goals, showcasing its adaptability across different business landscapes.
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