UKG Reviews

We use UKG for payroll and other core HR functions. 

I like UKG's integration. 

UKG could be a little more flexible in some areas. 

I have used UKG for nine months. 

UKG is highly stable. 

I rate UKG eight out of 10 for scalability. 

I rate UKG support nine out of 10. 

Positive

Our deployment was complex, but that wasn't because of UKG. We weren't very structured when we implemented the solution, and UKG forced us to become more structured. The deployment took six months, and we had help from a third-party integrator. Five people from our company were involved. 

I rate UKG eight out of 10. We haven't had any problems with it so far. 

We bought the whole package except for recruiting. We use it for performance, case management, file management, learning, payroll, reporting, etc.

It is a software-as-a-service.

It is very agile. There are some custom fields that we need, and we're able to add them ourselves. We have two people on our team, and if someone comes to us and says, "Hey, I need a new field on this particular page," we're able to do that without anybody else's assistance.

It is mobile-ready, and you can do everything on your phone. Everything that you can do on a desktop can be done on your phone. It helps with self-service because we're pushing people to utilize the system to their best ability.

It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want. 

It is very user-friendly, and the configuration is relatively easy to do. Its user interface is very easy to use. 

They also have surveys. They have a feature called Focus that has artificial intelligence that you can use for analysis or surveys for engagement. They're continuing to push the envelope for new advancements with features like AI. They keep on making leaps and bounds. They have rolled out additional features that help with all of the mandates. They did that quickly and provided that service for all of those different states that have different requirements for vaccine mandates. They continue to make different things to help us be more agile. They are constantly making things available to their users.

Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports. 

It went live in October 2020, and we are currently using it.

It is very stable. We've had some outages, but they're very responsive. Because the two systems merged, they had their own growing pains, but we've had great success with them so far.

It is very scalable. We have a thousand users at max who use the system today. We have all kinds of roles from general users to payroll administrators, etc. We have 18 different solutions in it for performance, case management, file management, learning, payroll, reporting, etc.

We have been trying to improve adaptability since we went live. Over 90% of our user base have walked in and used the system. So, it has been successful. We're trying to improve our customer base and keep exploring its capabilities.

They have always been very friendly and very resourceful. They have good SLAs and the ability to increase a ticket if there is something that you need assistance with. They have a 24/7 rapid response team that you can call on any issue. It could be a current or a new issue.

We had Oracle for payroll and Taleo was our performance and learning solution. It was mostly on-premise setup, and we had a ginormous team that was offshore. They did all of the maintenance. We were looking for a system that we could manage ourselves. We needed to upgrade or implement a new solution. We decided to do our RFP. We narrowed down our scope of solutions, and we went with UKG. It is more agile.

We started our implementation process in May and went live in October of 2020. We had overlapping modules. There were 18 different solutions that we were able to put in UKG. 

We did have a delay on the time entry tool. It was because Ultimate and Kronos merged in October last year, so we didn't go live with the payroll functionality system, which was Kronos, until May of 2021. These two companies were merging, so they had to align their systems. They worked hand-in-hand with us with their hurdles because we were one of the first clients to go live with both systems. It was very successful.

UKG provided an implementation team that helped us. For its deployment and maintenance, there are two core people. There are also different teams, and the two of us help support anything that they are working on. Each subject matter expert is also able to manage things on his or her own, and we are always a resource. We are a very small team, and it seems like more people are trying to go to this model.

It definitely saves cost because there is no overhead of having the offshore maintenance team. We have been able to reduce costs there. The cost of Oracle was quite a bit more than UKG's ongoing cost. We no longer have on-premise servers, so we've been able to save a bunch with this new system.

I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate.

We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation. 

We did a request for a proposal, and we did our own analysis. We looked at places like Software Advice and a couple of other websites to help us identify our wishlist and things that were requirements for the solution. After we narrowed down our top five, we had demos. Workday was one of them, and we also looked at Oracle's cloud solution for HRMS. After our demos, we decided to go with UKG. 

Workday was a little too rigid for what our user base was used to. UKG was more agile for what we were looking for. We liked the Oracle solution, but we had been with Oracle for a long time. Based on our needs, we went with Ultimate Software.

It is a huge time investment. All of these systems are very extensive. While implementing, a lot of other groups have had additional resources to help with the day-to-day things. We were fortunate to be able to do the implementation during COVID. Everyone was working from home, and that was the best time to do an implementation. We were able to see all hands on deck and put in the required hours for its implementation. My boss was amazing, and she had put in a lot of hours scrubbing the data to make sure we have good, clean data in our new system. I can't thank her enough for all of the time that our team put in on this implementation. There were just three of us who were helping everyone else with their pieces. There is a learning curve depending on what you're trying to do, but that's with any of such solutions. 

I would rate it a 10 out of 10. It has the ability to be very agile, and it is robust. 

We use it for employee maintenance, and we run the payroll on the same software. We also use it for time and attendance.

We got it in 2019, and it is a SaaS solution, so we do get the upgrades. We should be on the same version as everybody else.

The employee self-service (ESS) feature tops the list, and it has enabled us to process payroll much faster. We used to have two different groups every week. We could consolidate everything, so it has enabled faster payroll processing.

The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit.

Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.

I have been using this solution for two years.

I would rate it a seven out of 10 in terms of stability. Sometimes, there are hiccups.

Its scalability is good. I don't see any issue with that at all.

The employee self-service feature is used by all 50,000 employees we have. The HR and payroll administrative users are limited. We have about 100 users for that.

I don't know about the plans to expand its usage. If we expand, the user base will expand too, but, as of now, I don't see it changing.

Their technical support is above average. I would rate them a seven out of 10.

We used Lawson and custom home-built solutions. It was an easy decision to replace our homegrown product, which was difficult to maintain, with an off-the-shelf product. 

These implementations are always complex. There is just no other way. So, it was definitely complex. It took us two years.

We used consultants. Our experience with them was definitely positive.

Among the solutions that we evaluated, UKG was the only product that kind of satisfied both HR and payroll needs.

I would advise giving yourself a lot of time to do the foundational work. That's what we did, and that's why it took two years. It is very hard to change anything going forward if you get the foundation wrong.

I would rate UKG a six out of 10. It does have vast room for improvement, mainly because it is not one system built on the same foundation. It has multiple disjointed pieces, and they do not work together smoothly.

We use UKG to monitor staff time management, specifically their clock-ins, and clock-outs.

We utilize UKG to track the time when an employee clocks in, takes breaks, and clocks out. This allows us to monitor the productive hours worked by the employee and how long they have been present.

The system is quite user-friendly. UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis. It provides information on missing punches, and flagging instances where an employee takes a longer lunch or a short break. I believe these are valuable features of the system.

Currently, we have UKG integrated with another payroll system. I would like the capability to use UKG as a single platform without the need to alternate between systems.

I have been using UKG for almost ten years.

I give the stability of UKG a nine out of ten.

UKG is scalable. 

Sometimes the system may experience glitches, causing it to run reports slower than usual. This is a normal occurrence. When such issues arise, we submit an IT ticket, and typically within fifteen to thirty minutes, someone will contact us to resolve the issue.

I give UKG a nine out of ten.

We have around 70 users at our facility.

We use it for human resources features such as PTOs. We schedule our time off in the solution. We also use it for handling our paychecks. So, we use it for all the major processes. I can also see the company hierarchy there.

We use it as a full SaaS solution directly from UKG. It is a cloud solution, and we must be using its latest version.

I don't know the metrics, but I know it is way easier now to contact the HR people. It has everything inside the system. So, everything seems faster and more smooth, but I can't give any metrics.

The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.

The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.

I have been using this solution since the beginning of this year. We had a major transition in the company and changed to this system.

It is very stable. I never saw any issues there.

It seems scalable. We probably have more than 2,000 users on this solution.

Everyone in the company uses it at different levels. Managers have a different type of access. My manager can see all of my information and my colleagues' information. I can't see anybody beyond me.

We don't seem to have any plans to increase its usage. It is already being used completely. I believe the last model we deployed was case management so that we can raise tickets directly to the HR department.

I never had a chance to talk to them.

We were using Workday before, and I'm really glad we changed to UKG. Workday is not user-friendly. I don't know if it was the way the company was using it or if it is the way Workday is, but UKG seems way better to me.

I was not a part of its deployment.

I believe it was a third party. We don't have all the hands we need to deploy it ourselves.

In terms of maintenance, I believe it is not required because we are using it on the cloud. If anything happens, people from UKG will handle it.

I would advise checking the entirety of the use cases they have. We started with a few modules, and then the company found out that they had different modules that could be incremented in the solution, and now, we are using more parts of the system. So, evaluate everything before making a decision and make sure you have all the features you need right from the beginning.

I would rate it an eight out of ten. It is a very good solution. They are on a good path. It definitely has room for improvement like every other solution in the market. They just need to improve it a little bit in terms of usability, and that's all. It looks complete to me.

I have found the most valuable feature to be business intelligence and Cognos reporting.

It's very easy to use for a report writer, I've used it a lot of different solutions and this solution is by far the simplest one to use. They do a really good job with it.

The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.

Tthere aren't very many of us that use UKG Dimensions and UKG Pro. Our main dream is that the two will truly become one because right now they're two separate entities, two separate software packages. We still have to do integrations between the two. If they would merge fully it would be wonderful.

I have been using UKG for 20 years.

UKG is highly stable. We're really happy to have both of the UKG products because I think it's an excellent merge and it's going to get better and better in the future.

I work for a small hospital. We have approximately 650 employees and managers. The managers use UKG to edit and approve cards and we have approximately 60 managers. We have two administrators, I am one of them, and the other person is in HR. Kronos went to Dimensions and its UKG Dimensions, that's cloud-based now too. Our IT department doesn't have to do a lot, they only make sure our internet is up and running, it is great. Anybody who's still using Kronos Workforce Central Java needs to quit. That's always been a nightmare, it always will be. However,  if they go to Dimensions it runs well.

The technical support is excellent. They have great knowledge, are quick to respond, and they always follow through.

Most people that are looking for this type of solution are comparing UKG with other companies and they might find a cheaper product, but they need to think long term. Additionally, they need to look at the combination of products that UKG offers and try to find something in comparison, the money is worth it. I'm not saying it's more expensive. I don't know. However, it definitely should be on the top of everybody's list because it's such a good combination, the Kronos and the UKG pro, Ultimate Kronos Group.

The reliability and the expertise which they deliver are wonderful.

I rate UKG a ten out of ten.

We primarily use the solution for payroll, HR, recruiting, and onboarding. 

The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years. 

The solution has been working really well with the company for a while. Overall, the entire solution is helpful for our purposes.

It's so easy to use and the reporting is very nice as well. 

The integrations between different parts of the system are perfect. They're easy to work with. For example, the master file records and payroll integrate well with GL, the onboarding, the recruiting modules. etc. They all talk to each other and work with each other very well and that's very important for us. This is the opposite of, for example, ADP, where they're a little bit separate and the have separate maintenance. However, basically, it's a one-stop shop.

The biggest advantage is it saves us a lot of money because it's so easy to use and it streamlines protocol for us.

There are some improvements needed as it's still a growing technology. Improvements with regard to some of its functionality need to be extended out a little bit further.

The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.

We've been using the solution for seven years now.

It's stable. However, the solution is still young and growing. The functions need to be extended further to make it even better.

The scalability is very relational to specific use cases. Our company, for example, is growing. The solution, so far, is able to expand with us and offer us what we need. That said, it's hard in our business to determine the answer with regard to scalability, due to the fact that there are so many different factors that could affect scalability and its usefulness as well. 

The initial setup was not straightforward. It was complex. However, it went well. We had the right people on it.

We used one of our consultants. They assisted us with the initial implementation and made sure it went smoothly for us. They were great.

We're simply customers. We're not resellers of the solution, and we don't have a partnership with the company. 

We take a client who's moving off of ADP, for example, on to UltiPro, and we act as a liaison. We get very in-depth and build a relationship with their project manager, their systems consultant, technical consultant, time and attendance, etc. 

We're very involved with the solution and have a lot of contacts at the company. We just don't have a pure partner profile with them. They know who we are, they know what we do, however, I'm not willing to sign up to be a partner with them due to the fact that a lot of our jobs and a lot of our opportunities come from other UltiPro partners who have gone in and failed at proper implementations. In those cases, we go in and fix things. I'm not interested in becoming a partner. They've been begging me for five years now and I'm not going to do it.

Our people are very advanced and I don't have any of them certified on the solution. And yet, we can run circles around other certified users. The certification process is nothing but a moneymaker for Ultimate, in my opinion.

I'm not sure which version of the solution we're currently using. We do have an agreement with them to where it's always at its most current version status. Therefore, it should be whatever the latest version is.

I'd rate the solution eight out of ten.

We use the product for timekeeping and attendance.

Every feature of the platform is valuable. Specifically, we use it for employee data management, payroll, accruals, scheduling, and integrations with third-party systems for importing and exporting data.

The product's integration features need improvement. 

I have been working with UKG for over seven years.

More than 10,000 employees are using UKG in our organization. 

If there are any issues, the support team resolves them promptly, usually within a week.

The setup process is straightforward. It is deployed in multiple locations, and it is easy to maintain.

UKG is an easy tool to understand and use. Even freshers can get up to speed within one to two months. 

It brings significant value. I would use UKG for attendance tracking if I had my own company.

I rate it a ten.