UKG Reviews

The most valuable features of Ultipro for our organization are onboarding, salary planning, and reporting.

We have been able to move to a paperless onboarding process for new employees. We have also been able to automate our compensation increase process, moving away from sending Excel spreadsheets back and forth between HR and managers. Now, managers are able to enter the data once via Ultipro's salary planning, and workflow the review and completion process through to HR for final approval and acceptance into payroll; no more double-, sometimes, triple-keying of the same data.

We have used Ultipro for 18 months.

Our activation went extremely well, especially considering we were on a very tight timeline.

We have experienced no issues with stability.

We have not encountered any issues with scalability at this point in time.

On a scale of 1-10, I would give customer service a 7. Ultimate has an 800 number, but prefer customers use their case system. The resources are knowledgeable; however, historically responsiveness to created cases has been a challenge. We have seen improvement since year end, and are hopeful for continued improvement in time to response.

Technical resources are very knowledgeable.

We switched from our previous solution due to scalability, lack of reporting, and end-user ease of use and experience.

Our initial setup was straightforward. We had a project plan, with detailed deliverables; each member of the team knew what was expected and when. Any issues that occurred along the way were addressed and resolved in a timely manner.

Implemented with our in-house team.

We evaluated ADP and Paycom.

We are very pleased with the Ultimate partnership! While no solution can do everything, Ultimate works very hard to help us find solutions to our business requirements and needs.

• Recruiting
• BI
• Talent management

• Rolled all of payroll and HR into one

• Implementation

I have used it for seven months.

We encountered deployment issues.

We encountered stability issues.

We have not encountered any scalability issues.

Customer service is 8/10.

We previously used ADP. We switched because they had hidden costs and their reporting system was not user-friendly.

An in-house implemented it.

Not much ROI yet.

Ensure you know what is considered extra charges.

Before choosing this product, we also evaluated ADP, Kronos, and Oracle.

The payroll functionality allows for immediate correcting of pay stubs. Business Intelligence reporting is extensive and easy to use.

If there was an error on an employee's pay during the payroll auditing process, we would have to correct the error and send it off for validation, which could take another 20-30 minutes to verify. If it was wrong, you do it all over again. With UltiPro, I fix the error and can see immediately if everything is correct.

A chat feature for customer support would be great. Some questions are simple that we shouldn't have to create a case just to get an answer for (emails do not get answered for several days, if at all). I’ve found that often times I have a quick question that I need answered, and when I send an email, I don’t get a reply back or the reply takes several days. For example, what time would I need to have payroll submitted by in order to make sure I have checks by a certain date. I’m not a phone person (or it could be that I’m on the phone with someone else and I don’t want to disrupt that call) so I thought it would be nice if they had a chat feature so I could ask my question, then move on. I only want to have to create a case if something needs fixing or if I need help performing a task or getting something set up. Many companies nowadays have a chat feature when you go to their websites if you need help or just have questions when trying to find something.

Go live was Oct 2015.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 7.5/10.

Technical support is 9.5/10.

We did previously used a different solution. The other system was slow and outdated. Customer service was poor.

Initial setup was straightforward.

An in-house implemented it.

I'm not sure about ROI.

Before choosing this product, we also evaluated ADP and Workday.

Although it is vastly different from its earlier siblings, its organization of work places is now much easier since you can cluster everything on one central page. Being a lover of the clock world especially, I can now open WDM and have the setup of clocks together; no paging back anymore. I can keep them both open at once; a huge time saver.

Absolutely; being able to store punches for a long period of time and to be able to restore punches simply on a new system saved so much time!

I still would prefer better paging in all screens; I do not like having to select something at the bottom of a screen, then paging back to the top to pick your action.

I have used Kronos since 2002.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have encountered scalability issues. Only 10 clock transactions are allowed to run at once; not the best for installing 300+ global clocks.

Customer service is good.

Technical support is good.

We switched because Kronos is the product that can shape shift the most to adhere to company standards.

The initial setup was straightforward. There are several defaults you can take in the initial stages to let customers grow into the system easily.

An in-house with a vendor consult board implemented it. Their level of expertise was perfect.

Benefits administration.

Creating paperless enrollment and life events with document uploads.

Better coordination between document uploads and the life events/open enrollment session.

As a Benefits Administrator, my staff approves life events as entered by employees in Employee Self Serve. For every life event, however, there will always be documentation that must support the life event prior to its approval. Once a Benefits admin reviews a life event request and thus needs to review the uploaded supporting documentation, there is no link from the life event to the employee’s documents tab. Currently, the benefits admin must minimize the life event screen, go to Administration tab, My Employees tab and then search on the specific employee. Once the employee is up, then go to that employee’s Documents tab and click on the individual documents for the supporting documentation. Once the Benefits Admin is satisfied that the documentation is sufficient, they then go back to the life events tab for the employee and click Approve. Now, in order to continue approving life events, the Benefits Admin, now needs to go back to Administration, Life Events SetUp since the last screen was Administration, My Employees. It would be very helpful if on the Benefits Admin view of the Life Event (Pending Approval) had a direct link to that employee’s Documents tab so that any documents could be viewed without a lot of clicks to other tabs that then remove the Benefits admin from Life Events.

We have been using this solution for nineteen years.

The solution was deployed before I started at the company.

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Customer service is excellent.

Technical support is excellent. We filter technical support through our HRIS.

We did not use a previous solution.

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N/A (1996)

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That does not come from my office.

N/A (1996)

They need to enhance the benefits experience and make the sessions more configurable to the employer.

The employee & manager self-service are very functional out of the box. The payroll gateway is very easy to work with & make corrections with.

We were able to move over to electronic pay statements & open enrollment, & drastically cut down on our paper & postage.

The tax corrections are a bit burdensome; you have to void & reissue payments.

This is an area that Ultimate has stated that they are working to improve in the next few releases, but the current process is very time-consuming.

One example is if we find out that an employee moved previously & we need to correct their state taxes, the only way to do this is to void all the payrolls that included entries going to the wrong state & re-enter all of the transactions as an adjustment moving the taxes to the correct code.

We had an issue during implementation where one of our work locations was setup with the wrong PA local taxes and it was not found for 3 pay days. In order to correct it, we had to void & manually re-enter every employee's payroll transactions for all 3 pay days & this took a few employees multiple days to reenter.

My hope is that this will be greatly improved with some of the upcoming releases, but right now it is my least favorite thing about UltiPro.

I have used it for eight months.

We encountered nothing out of the ordinary for an implementation.

We have not encountered any stability issues; it has had very high availability.

We have not encountered any scalability issues so far.

Customer service is very good. All the representatives are very friendly, but sometimes it can take a while to get an actual answer to the question you are asking.

Technical support is good, very pleasant to work with.

We used Oracle HCM & I found it very difficult to work with & very difficult to get responses from support; not user friendly to navigate either.

Initial setup was fairly straightforward. It would have been helpful if we would have had more time to implement & get a better understanding on how all the different parts affected each other.

We implemented using Ultimate implementation services.

No real ROI; we had to implement a new system.

Make sure you have a good understanding of your minimum counts so you will not end up paying for employees you do not have; can also set up non-employees with a lower level license cost.

Before choosing, we also evaluated Oracle Fusion, PDS, Workday, and Kronos.

There is a lot of functionality available out of the box with minimum configuration if your business will support rolling it out.

We use UKG to monitor staff time management, specifically their clock-ins, and clock-outs.

We utilize UKG to track the time when an employee clocks in, takes breaks, and clocks out. This allows us to monitor the productive hours worked by the employee and how long they have been present.

The system is quite user-friendly. UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis. It provides information on missing punches, and flagging instances where an employee takes a longer lunch or a short break. I believe these are valuable features of the system.

Currently, we have UKG integrated with another payroll system. I would like the capability to use UKG as a single platform without the need to alternate between systems.

I have been using UKG for almost ten years.

I give the stability of UKG a nine out of ten.

UKG is scalable. 

Sometimes the system may experience glitches, causing it to run reports slower than usual. This is a normal occurrence. When such issues arise, we submit an IT ticket, and typically within fifteen to thirty minutes, someone will contact us to resolve the issue.

I give UKG a nine out of ten.

We have around 70 users at our facility.

• Time management
• Schedule request (PTO)

It will give our employees a real-time answer as to how much time they have for vacation, personal days off, etc.

The thing which sours my company's experience with UltiPro is the customer experience; being promised items to find out it cannot be delivered at all. I am not the administrator for our HRIS program, but the admins for our UltiPro HRIS program have been promised various things throughout our drawn out eight month delay in launching our go-live date of Phase I of the UltiPro program. For example, we were promised that the UltiPro system will be able to “read” the schedules for our employees, so they won’t have to manually go into ‘Advanced Options’ to delete their normal days off when entering a PTO. We were told that, trained our staff on it, and then realized that the information given to us was untrue.

We are just about to launch in mid-April, 2017; have been with UltiPro since the beginning of 2016.

We have encountered deployment issues:

• Eight-month delay of implementation
• Items given back to us without any checks, balances and testing

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is not great; responsive in a timely manner but have not lived up to promises, and gives back items that have not been quality checked or tested and my staff ends up doing it instead.

Technical support is OK.

We did previously used ADP; cannot compare.

Initial setup was complex, with things we were promised not being able to implement when doing parallel testing; lots of last-minute curve balls being thrown at us.

An in-house team implemented it.

I'm not sure about ROI.

Better customer service is required, especially for mid-level market roll out in Canada.