Studio Creatio Reviews

My main use case for Studio Creatio is defining values and creating automated workflows, with a focus on customization and configuration of the environment based on business needs.

A specific example of a workflow I have automated with Studio Creatio involves customer lead routing using the round-robin methodology. In this process, I create schemas in the system, then return to Studio Creatio where I build logic using workflows to select a particular agent based on reason or other criteria that the business defines. The workflow then processes, and I analyze it by checking the logs and reviewing the results.

From my experience in the banking sector, a unique challenge has been automating processes such as card processing and loan processing. I use Studio Creatio for creating those processes, linkages, and schemas, and analyzing them. Studio Creatio is where I need to manage these aspects.

The best features Studio Creatio offers are the Process Designer, process logs and analysis capabilities, and all the lookups, dropdowns, and system settings that I can configure. With the combination of these features, I can create applications independently for my business needs that may not be available within Studio Creatio by default. That is the beauty of the system.

I use the Process Designer extensively, and I would say 70% to 80% of my work is done in the Process Designer. In banking projects, if I need to consume an API, I can use the API low-code, no-code, or source code options. However, ultimately, utilizing or consuming data from the API requires the Process Designer. Additionally, if I need to automate workflows, configure automation rules for outbound communication such as emails or text messages, or send prompts or notifications based on system requirements, I use the Process Designer. The Process Designer is fundamental to nearly all my work.

Studio Creatio has impacted my organization positively overall. In one project, using Studio Creatio, I created payroll management and inventory management systems where features such as notifications, low stock alerts, assignments, and tracking were implemented using Studio Creatio. In another project involving multiple products serviced through different email channels, the system creates cases with assignment logic, all configured through Studio Creatio. In scenarios with custom-built stages or pipelines for leads and opportunities, automation rules have been configured for each customer. All of this has been achieved through Studio Creatio. Businesses see the benefit, but it depends on how they adapt and adopt the system. If they embrace it, it makes a significant difference.

Studio Creatio is hosted on Creatio's servers in my organization. I do not use a cloud provider for hosting Studio Creatio since Creatio has its own hosting infrastructure and all necessary services. I only need to purchase the license, and hosting and all services are provided by Creatio. I do not need to pay extra for AWS or other cloud providers.

Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible.

Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed.

Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.

I have been using Studio Creatio for almost six-plus years.

Studio Creatio is stable in my experience.

The scalability of Studio Creatio is great. I have seen many organizations depend on Studio Creatio and work with it for almost two to three years while continuously improving their system.

Customer support is quite good, and I would rate it 4.5 out of 5.

I have not previously used a different solution before Studio Creatio. I have worked with multiple organizations as a service provider for Creatio.

My experience with pricing, setup cost, and licensing for Studio Creatio is that it is average around the world. Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average. It is not suitable for small companies; it is designed for large companies.

I have seen a return on investment with Studio Creatio. The average ROI is around two and a half years when the first-time implementation cost is added to the platform and license costs. I have a customer from Australia who was paying around 150,000 dollars yearly on three different systems: Salesforce, Mailchimp, and Freshdesk. When I switched them to Studio Creatio, their overall cost was reduced to approximately 70,000 dollars yearly. They had a three-year commitment with a first-time implementation cost of around 30,000 dollars. In the first year alone, they saved 50,000 dollars, and moving forward, their platform expense was 210,000 dollars versus 500,000 dollars, along with other support and costs that were significant, resulting in a substantial difference.

My experience with pricing, setup cost, and licensing for Studio Creatio is that it is average around the world. Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average. It is not suitable for small companies; it is designed for large companies.

Before choosing Studio Creatio, my clients evaluated multiple systems including Salesforce, Zoho, Pipedrive, monday.com, HubSpot, and many others.

Regarding the features, there are both positive and negative aspects about the environment. Studio Creatio also contains some areas that could be improved. However, if I focus only on the negative aspects and do not recognize the capability of the system, then people will definitely miss out. I would suggest taking advantage of all the functionality that is available in the system. Organizations should examine the possibilities that the system can provide and attempt to utilize it to achieve the best results. This is my recommendation because utilizing what the system can do makes a substantial difference. For example, in the banking sector, I optimized a system that was processing 50 applications per day to be 100% automated, with only delivery requiring human intervention. The rest was completely automated and connected with different systems. The turnaround time for each application was around two minutes, with complete card processing ready within two minutes. Although it took time, effort, and resources, I ultimately achieved processing 500 to 600 cards per day, up from 50 to 60 applications, fully automated with minimal human intervention except when delivery was needed. The remaining human work focused on defining the process, defining tasks, and related activities. That is the beauty of Studio Creatio.

I would rate Studio Creatio an 8 on a scale of 1 to 10. My advice to others looking into using Studio Creatio is to try it, learn it, and if the organization can recognize the value of it, then they can improve their organizational structure, working processes, and overall operations. Organizations should examine what Studio Creatio can offer.

My main use case for Studio Creatio is usually marketing automation for other companies, but also sometimes sales or service automation.

A specific example of how I use Studio Creatio for marketing automation is that it usually involves sending out bulk emails or creating email campaigns to guide leads through the campaign and hopefully convert them into opportunities for customers.

Unique to my main use case, my team integrates with other systems and sometimes uses Studio Creatio as a hub to collect information from other systems and generate reports for higher management or CEOs.

The best features Studio Creatio offers, in my opinion, include BPM or Business Process Management, where you can automate quite complex logic without doing too much coding or without any coding at all. Of course, that still requires technical knowledge and skills, but it is much faster and it is supported, meaning that when a version is upgraded, then far fewer things can go wrong because it is not coded, but automated using the standard Studio Creatio tool.

The BPM feature saves time and helps my team by visualizing the logic that we are trying to automate. It helps us understand the workflow, the workflow of the data or the logic itself, troubleshoot, and it also helps a lot in modifying when we need to expand the automation since it is done in a visual way with elements and connectors and filters and conditions. It is quite easy to understand what the logic is, even for a non-developer. For instance, as a product owner with limited technical knowledge, I am still able to understand most of what is done in the BPM, which helps me communicate with the customer and negotiate any changes or improvements to that logic and automation.

Studio Creatio positively impacts my organization by implementing Studio Creatio for other organizations where I see the benefits they have. They can have a point of truth for the information collected from various systems, integrating systems to Studio Creatio and having it in one place, standardized and ready for various use cases such as reporting, analyzing, prediction, or in the operational field. That is a big win for Studio Creatio.

Improving Studio Creatio is a tough question. The AI capabilities are a little bit lacking right now. It is not reliable enough to use in everyday operations or even in the development or implementation phases. However, it is the right direction that Studio Creatio is taking right now. I would like to see the reports improved, as some of the reporting capabilities from the older interface, called Classic UI, were lost when Studio Creatio transitioned to Freedom UI.

More improvements needed would include that the pivot tables need to be back. Otherwise, the user interface is fine, it is up to date, and on par with other systems. It is actually better than some of the systems, so I do not have too much of a complaint there.

The reason I give it an eight is that sometimes when the version is upgraded, some things break, which is not good. There are some integration limitations; for instance, sometimes we use a file-sharing approach for integration with other systems, which has a limitation of ten megabytes per file by default. It can be expanded to about fifty, but it is still a limitation in some cases. Additionally, the performance in logic in BPM during data import should also improve.

As for further improvements needed for Studio Creatio that I have not mentioned yet, I would like to see performance improvements, even in everyday user experience. I would love to see the interface be quicker than it is right now.

I believe Studio Creatio is going in the right direction, but I would prefer to see a little more emphasis on system performance, especially user interface performance, and a little more emphasis on AI quality, and then we are good.

I have been using Studio Creatio for four and a half years.

I find Studio Creatio to be stable enough.

I am actually impressed by the scalability of Studio Creatio. Thanks to BPM and the still available capability of coding, you can do almost anything. The Creatio marketplace also adds to that, and the fact that you can integrate with almost any system means the potential capabilities of the system are almost endless. I am satisfied with it.

The customer support for Studio Creatio is great, actually. They are quick enough, and when I need anything to be accomplished quicker, I can always contact the customer success manager. Almost every customer gets one, and the customer success managers are very reliable in responding. They are quick to respond and always take care of the customer. I would rate the customer support on a scale of one to ten as a nine or an eight and a half; I would say nine.

I have seen customers switch from SugarCRM to Studio Creatio because SugarCRM is often less user-friendly or less capable as a system.

My company has a business relationship with this vendor beyond being a customer; we are actually a partner who implements the system for other companies.

I have not seen a return on investment in terms of relevant metrics, but I know that a lot of customers expand the capabilities of Studio Creatio. After the first phase of the project is launched into real life, customers keep improving Studio Creatio and expanding its capabilities, indicating they are satisfied with the return on investment and want to increase the effect.

I have not evaluated other options before choosing Studio Creatio; it is usually the customer that conducts their own research. In most cases, they select between Studio Creatio, Sugar, and Dynamics 365.

There is another side of this coin regarding the features. Since the visual tool of automation allows you to create logic quite quickly and relatively easily compared to coding, the customer thinks that since the development is quicker, then the rest of the project tasks should be quicker as well. For instance, requirements gathering or documentation, which is of course not the case. Sometimes it is difficult to explain to the customer why the rest of the project tasks are not quicker since the development is a little bit quicker thanks to the no-code solution.

I cannot share any specific results or metrics from my clients, but mostly it starts with data quality improvement because a lot of companies suffer from data being scattered between different systems or silos or even Excel spreadsheets in different departments. The data is duplicated between departments, inconsistent, or incomplete. When implementing Studio Creatio, one of the major tasks is to standardize the data and bring all the data from different systems and departments into one database in Studio Creatio and then provide access to those departments to use all that data. This has a huge impact on the capabilities of each employee, actually.

My advice to others looking into using Studio Creatio is to always understand that the requirements discovery is never complete in the discovery phase. The customer itself does not always know all the details or requirements that they will have down the line in the project. Therefore, estimation in terms of time and budget is always an underestimation, and it is important to have a reserve of budget and time. I give Studio Creatio an overall rating of eight.

A quick and specific example of how this integration with the ERP using Studio Creatio impacted my day-to-day work is that in the original project, executives had to type in everything they needed when entering an order, and when evaluating Studio Creatio's options, we saw that it had full web service integration, as did our ERP, so several integrations were developed via SOAP and REST, making it possible to bring data from the ERP system to Studio Creatio and for Studio Creatio to return data to the ERP.

In my opinion, the best features that Studio Creatio offers include the integrations part, the ease of data handling, and the screen creation part, which is truly no-code and low-code. These no-code and low-code capabilities help a lot with development speed and adapting to what the user needs, while the Business Process part allows for scheduling whatever you want, however you want, integrating with other tools and applications, which is very good.

I believe that the speed of Studio Creatio itself is really nice for the user, and the visual aspect is very good too.

Studio Creatio has had a positive impact on my organization by allowing the integration of the email inbox, unifying all the supply and production data into a 360-degree view, which helped a lot with acceptance across the whole company.

The 360-degree view impacted productivity and decision-making in my company by ensuring that specific data about a certain customer, which previously could only be retained in the mind of an analyst or consultant, is not forgotten when that person is unavailable. The unification of this information greatly helped process control and the overall success of everything, as the information is always accessible for anyone who wants to check it.

Regarding necessary improvements, I believe that everything is okay, though I think there could be more local contacts for support in my region of Brazil.

The advice I give to others considering using Studio Creatio is to evaluate the business process very carefully and not leave any doubts in the business process before finalizing the requirements, as that makes a big difference in implementation and reduces rework during the process.

Overall, Studio Creatio is a very good, flexible tool, and I appreciate that innovation is always present, which is very good for continually evolving cutting-edge technology. I rate this product a 9 on a scale from 1 to 10.

For the past five years, I have been using the multiple platforms of Studio Creatio. Studio Creatio is one of them, and I have been using the enterprise grade bundle like Sales Studio Creatio, service, and marketing.

The domain that I have come across is insurance, banking, credit unions, and an education sector where they want to set up a customer-centric platform and enable a close relationship with ongoing customers to retain them. We have to collect all their data and segregate it in a specific format in a dashboard or report generating view. With multiple integrations, which gets into the technical side, the space where I use Studio Creatio predominantly is to set up a customer-centric platform to arrive at a decision based on data.

Studio Creatio is a low-code platform through which we can implement the CRM landscape into any business domain.

Multiple categories of license procurement are available. If you are an enterprise or basic plan, or if it falls under a premium subscription, the SLA time varies. The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request.

The scalability of Studio Creatio is commendable, and I would rate it eight out of 10. It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.

The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application. It is an ecosystem or environment within which a user, developer, or implementation partner has to develop process automation. It is not a drag-and-drop tool to create an application. It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.

It is not an absolute no-code solution. There are some areas with no-code flexibilities, but for specific business use cases or workflows, an understanding of the Studio Creatio ecosystem and .NET technologies is essential.

For the past five years.

The lower environment like dev environment or pre-prod environment tends to crash, though it is not usual. Whenever the site goes down, it is due to AWS or Azure service provider issues or errors from the developer side. Site crashing does not usually happen with Studio Creatio. It is quite stable, clean, and a steady platform.

The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request. Most of the time, I end up getting an appropriate resolution from the customer support.

Positive

There are different types of installation and deployment available. Studio Creatio offers cloud hosting services which happens within a couple of hours or even a few minutes. If you go with the on-premises setup, it can be done within a maximum of an hour. It is an easy setup process.

While implementing a CRM solution for education industries, instead of Studio Creatio, we picked another tool called Merito. It offered a seamless admission or student onboarding, which enrolls the students and completes the payment, with a default payment gateway integration system. Instead of Studio Creatio, we picked the Merito platform specifically for an admission process and child enrollment process.

I am starting in a new organization by next week.

If it is feasible, at a later point in time, it can be made public, and for now, it can be anonymous.

The development team takes care of the maintenance if it is on-premises. They need to look after resource availability, servers allocated, and network security, which is typically an infrastructure and security maintenance factor. If the client opts for Studio Creatio's cloud solution, everything is managed by the product team, including maintenance, upgrading product versions, and installing patches.

The lower environment like dev or pre-prod environments tend to crash, but it is not usual and happens due to service provider issues like AWS or Azure going down or errors from the developer side.

I give customer support a rating of seven. I almost always end up getting results, but when implementing complex functionalities, the support ticket shifts to another mechanism involving advisory hours, which require additional payment on top of the subscription.

I give this product an overall rating of 7.

My main use case for Studio Creatio is to check the dashboard for ticketing stores, and my primary focus is support tickets for repair.

For support tickets, I use Studio Creatio by dividing everybody into categories, for instance, Ops Support, and I was Repair Support, so I would get an email notification, go to the repair section of Studio Creatio, reply, and put it in waiting for response or anything along those lines. It is just typical ticketing.

That was my personal main use case, but I know others in the company got much more into the details in other parts of it.

The best features Studio Creatio offers include the ability to see all of the tickets that are opened, closed, waiting, and everything along those lines, and I appreciate knowing that I have a clean box so I do not have to worry about tickets.

Having a clean box and being able to see all ticket statuses helps me in my daily work by letting me know that I have some free time to focus on my other tasks rather than worrying about support tickets at the moment.

Studio Creatio has positively impacted my organization by making everybody a little more productive in comparison to Zendesk that we did use. We were not a big fan of that, so we switched, and the whole dashboard and everything is nice for everybody to see.

Personally, as someone who would reply to repair tickets, I did not notice significant improvements. It was just a little bit easier to keep track of, but I know for stores and everything, they loved seeing their numbers, they loved seeing where they were on the map, they wanted to see their standings and their numbers.

Studio Creatio can be improved by sending reminders to the people who were sending in the tickets because sometimes the waiting for response just sits in limbo for a while, and that could be a bit annoying.

As far as changes, it would be nice to be able to use my own email rather than the company email, especially since when you are on LinkedIn, it is possible you may be looking for a job and have experience using something like Studio Creatio.

I have been using Studio Creatio for about a year, maybe two.

I think Studio Creatio is actually pretty good in terms of stability.

I think Studio Creatio is actually pretty good in terms of scalability.

Studio Creatio has positively impacted my organization by making everybody a little more productive in comparison to Zendesk that we did use. We were not a big fan of that, so we switched, and the whole dashboard and everything is nice for everybody to see.

I do not have any specific metrics to share about a return on investment, such as fewer employees needed or time saved, at this time.

It could be overwhelming at first, but do not worry, you will get used to it very quickly.

Here is a quick haiku: Tickets tracked with ease, clean dashboard brings clarity, better than Zendesk.

I would rate this product an eight out of ten.

I have been using Studio Creatio for about two years. My main use case for Studio Creatio is sales enablement and workforce real-time monitoring for the customer contact center.

The sales enablement use of Studio Creatio is basically to understand what the leads are coming in and then reassign them to the respective relationship managers automatically and sometimes manually. In terms of real-time monitoring, I created dashboards using Studio Creatio where I was able to have real-time monitoring for about 22 agents, including who is online, who is away, understanding the volume, as well as the AHT and all the SLAs.

Other than the average handle time that was not configured on Studio Creatio, the rest of the features were very helpful. Though sometimes it used to lag, the development team would help link with the product manager and sort it out.

I loved the dashboard creativity of Studio Creatio. It was simple to use, not so many features in calibration and all configuration. Adding, removing, and creating features was straightforward. System management information was also easier to access. It could take a lot of people and it is improvised and updated.

I find myself using dashboard creation the most because it gives me an analysis of the total number of people I am managing at the same time and it gives me a summary and analysis which is simplified and easier to present to the stakeholders.

Studio Creatio has positively impacted my organization because instead of using so many systems to do their work and to perform one duty as tools, it moved all the performance under one tool. Everyone is using Studio Creatio instead of using other ticketing systems, for instance. Everything is under one tool, which is Studio Creatio.

It improved agent productivity and also saved time, for instance, for regional or relationship managers. Instead of going to make a call separately, it was integrated and you would see when they are making a call. At the end of the call, they will get a ticket. Once they go online on Studio Creatio, they are able to make a call from the Studio Creatio display instead of going to make a call separately.

Specifically speaking, other than checking on the metrics for the contact center and ensuring that they are all aligned, you could have a workforce management tool under Studio Creatio that can be used for scheduling to make it easier instead of using different tools where agents can see their schedules and see their breaks.

I give it a seven because I still believe it is a work in progress, depending on how you are going to tailor-make it towards a certain client or business. There are still a lot of amendments that require to be done through the Studio Creatio team.

The review of Studio Creatio's AI capabilities is great. It is able to respond on time, assist, and make work easy, especially for agents. However, the one that was lacking in my case was the translation. It had to be improvised. They open another window to do the translation of language from one to translate to English. If this can also be added and considered, it will be perfect.

The accuracy and reliability of output from Studio Creatio are perfect, apart from those few that I have mentioned that should be probably considered.

It would take some time because of lagging. Everybody would have to stop doing it and maybe do it when everybody has finished their work, probably at night shift if everybody is in day shift or after business hours. That needs to be worked on.

I have been working in my current field for four years.

Studio Creatio is stable.

There are no scalability issues.

The customer support of Studio Creatio is perfect. As I mentioned, I was managing under 22 agents through Studio Creatio, and it was great, other than sometimes some faults due to lagging.

There was a previous tool that we were using, but everything was different. The CRM was different. The communication channel or the tool was different. The ticketing system was different. The switching was to bring everything centralized under Studio Creatio.

The experience with pricing, setup cost, and licensing was that licenses were very limited. To request another license would cost the organization extra. I thought it would have been probably made based on the vendor that you are customizing. The licensing should consider the price as well. To be honest, it was fair based on other platforms.

For my experience in Studio Creatio, I appreciate the opportunity to give this review. I would appreciate it if you could continue improvising the CRM for Studio Creatio as well. It is very helpful, and it can really manage a lot of people with less. Its operating system is quick.

Studio Creatio is a very useful, efficient, and cost-saving product. I would encourage others to use it if they want all items under one central location or all communication tools for the customer contact center under one place. Studio Creatio is the place to be. I would give this product a rating of seven out of ten.

Studio Creatio is used in my company for loan origination. We have a loan workflow where customers apply for loans in our bank branches, and bank users fill out forms for each customer. The loan is then approved or denied by various departments, such as the loan department and the risk department, and this process continues until the loan is disbursed. My team, as a support team, is responsible for maintaining this workflow and for adding features or providing everything that is customizable for the users and for the business team.

Studio Creatio offers several valuable features, including easy customization through courses available on Creatio Learning, built-in AI capabilities, user-friendly design, and a well-designed user interface.

The customization aspect is particularly important to my team, as we handle every customization for the business team. Customization is straightforward through the no-coding platform built into Studio Creatio, where new features or workflows can be added through drag-and-drop functionality or parameterization, requiring no code at all.

We switched from Oracle Flexcube Banking Origination to Studio Creatio, and this transition was made possible only through Studio Creatio's workflows and process-building systems. Studio Creatio is more cost-effective compared to Oracle Flexcube, offers much better workflows, is significantly more user-friendly, and is much easier to maintain. We were able to build the entire process from scratch in approximately six months until production, and we have been using Studio Creatio for loan origination since that time.

Studio Creatio could be improved by enhancing the lessons and courses, as they are quite basic. The support team needs to handle some tasks before users begin the courses, but regarding the application itself, it performs well compared to the systems we used previously.

I have been using Studio Creatio for one year.

We switched from Oracle Flexcube Banking Origination to Studio Creatio, and this transition was made possible only through Studio Creatio's workflows and process building systems.

I cannot provide specific details regarding pricing or cost, as this is not my responsibility. However, I can confirm that it is significantly more cost-effective than Oracle Banking Origination, which we used for approximately five years. That system experienced constant problems, errors, and bugs that required fixing, which consumed considerable time and effort from team members. Studio Creatio is much simpler in comparison.

Before choosing Studio Creatio, organizations need to have a structured workflow of their requirements. If they determine that they need logic and AI capabilities, they should consider another platform. However, if they have a structured workflow and clearly understand what they are asking for or what they are doing, Studio Creatio is a solid choice.

For fixed processes, I would rate Studio Creatio a nine out of ten. However, for processes that require logical thinking and are highly complex with less structured flows, I would rate it a six out of ten. I chose nine out of ten for fixed processes and six out of ten for more complex, less structured processes because Studio Creatio does not excel at logical thinking, which is the key difference. The AI bot or agent in Studio Creatio is not as capable as larger competitors we use, such as cloud code or ChatGPT. My overall rating for Studio Creatio is seven out of ten.

My main use case for Studio Creatio is to assist commercial employers by helping them make a connection with the company and the commercial team.

A specific example of how I use Studio Creatio to help the commercial team connect with the company is that the commercial team uses Studio Creatio to visit farmers, pet shops, and other companies, and they register the information, allowing the IT team to have the information as well through a merge of data.

I also note that we have a prize tool within our main use case for Studio Creatio, where some people on the commercial team perform better work than others, and they receive a prize, which we can input into Studio Creatio to recognize the most capable employer of the commercial team.

The best features Studio Creatio offers include the filter based on SQL, which I find very simple and intuitive.

What makes the filter simple and intuitive for me is that it is all about the interface and the customization because it is SQL, so you can do a join, the where clause, and you can perform all the SQL queries.

Additionally, I enjoy the creation of users in Studio Creatio because you can sync the creation of users with Microsoft AD and Microsoft Intune, meaning when a user is added in Microsoft Intune, they are automatically added in Studio Creatio too, which is very useful.

Studio Creatio has positively impacted my organization by improving the sync between the commercial team and IT, making communication more organized and better than using other platforms such as emails and Teams.

When the commercial team goes to a farm, it automatically drops for IT as they register the visit, entering all the information that saves in Studio Creatio, allowing the IT team to have this information automatically within approximately five minutes, which is very useful and helps us make more contact with the commercial team, who are interns. Therefore, it is better to use a CRM for this purpose.

I think Studio Creatio can be improved by being more open source because I thought I could make modifications to Studio Creatio, have API keys to develop my own application, and consume the API keys. That is a point for improvement to be more open source for developers.

I have been using Studio Creatio for one year and a half.

Studio Creatio is stable and has been reliable for me.

Studio Creatio's scalability is good, and it can handle growth easily.

I have not needed to contact customer support, but the few times I did, it was good, and I did not have any problems. I would rate the customer support a solid ten on a scale of one to ten.

Studio Creatio is the first CRM we use, and I have not used a different solution.

I have definitely seen a return on investment with time savings and money savings, as there is a price per license, but this money is coming back to us, making it a worthwhile investment.

My experience with the pricing, setup cost, and licensing has been good. I did not have any problems, and the price is fair given the quality of the platform.

Before choosing Studio Creatio, we evaluated other options, including Salesforce and Sankhya.

My main use case for Studio Creatio during those six months was campaign building and campaign data segmentation.

To produce email campaigns in order to go out to certain segmentations of customers that we needed to change their behavior with is a specific example of how I used Studio Creatio for campaign building and data segmentation.

To enhance automations in order to acquire customer portal registrations is another aspect of my main use case with Studio Creatio.

In my experience, the best features Studio Creatio offers include the drag and drop email build feature and an intuitive user interface for customer segmentation that is quite simple and does not require using SQL code.

When I mention the intuitive customer segmentation, it feels simple and easy to use because it always states where you are, what file you're in, and what action you're in, intuitively indicating whether you want to carry on. I know other systems where you've had to add that into a node and then have rules coming off that, so in that sense, it was better than that.

I particularly enjoyed the drag and drop email campaign build feature because you could tailor the modules to what you needed.

As a former user, Studio Creatio positively impacted my organization in terms of customer engagement; the actual system was great, but given that sometimes the actual data within a company isn't as joined up as it could be, I cannot fault it. I appreciated the flexibility of data manipulation that it could offer in terms of exclusions and inclusions and also real-time reporting that could be seen thereafter.

Bearing in mind I cannot fault Studio Creatio too much because I only used it for six months, I would have loved better dashboards for email campaigns, which are things that Studio Creatio already has, but perhaps in my organization we just needed that one-to-one help.

I would have appreciated some kind of directory or search system where you can see new initiatives that are happening and active on your package. For example, if you're able to do pop-ups or dynamic personalization, instead of being able to search for that, having an academy type or lookup could be helpful.

I used Studio Creatio for six months in a former role, so I'm not a current user; I'm a former user.

In my experience, Studio Creatio is stable as I did not encounter any downtime or major bugs.

Studio Creatio's scalability is good; I found it could handle larger campaigns or increased user demand. The campaigns I sent were relatively low impact in terms of numbers, with the maximum each campaign being around one hundred fifty thousand, so I cannot comment on huge campaign demand.

I did reach out for customer support; most of the time they were able to solve the problem. Some of the time it did take a little while for them to know the solution and work it out.

I would rate the customer support for Studio Creatio a five out of ten.

Studio Creatio's journey builder was great. The rating could have been higher if I had learned more about the tool and knew everything there was to know.

I chose a rating of seven point five out of ten because I believe it was a seamless process to segment data, to go in and look at campaigns, to build campaigns, and to find them, as well as to plug in data into campaigns. Studio Creatio has a good user interface.

The real-time reporting helped me look at results as soon as a campaign was sent, and it helped me feedback to stakeholders on the results of what was happening as it was happening.

My advice to others looking into using Studio Creatio is to utilize all of the features. In my time of using it, I don't think I utilized all of the features, and from what I know, there are some great features for Studio Creatio that feed in from a campaign perspective, a sales perspective, or a customer services perspective, which I believe is excellent. I would give Studio Creatio a seven point five out of ten.

My main use case for Studio Creatio is to use the create lead functionality, contacts, and products. I also use Studio Creatio for the configuration of lead, sale case, and other forms.

The best feature Studio Creatio offers is its no-code functionality. Many features can be completed without any code writing and API configuration.

We make configuration in Studio Creatio almost entirely without coding. However, if we need to hard code something, we can implement new back-end functionality on Node.js or Python.

Any useful feature in Studio Creatio, such as business process management, is very comfortable to configure as a BPMS. I appreciate this functionality.

Studio Creatio helps improve client interactions by allowing you to create a lead, track all steps of this lead, and improve communication with the client when you are watching the statistics of the lead and using information about it.

Studio Creatio can be improved through better integration with Event Hub or other integrations, such as native integration or API integration without coding.

I would prefer to improve some integrations in Studio Creatio, specifically by adding a few more blocks in business process to improve functionality with integrations with native API without any coding.

I have been using Studio Creatio for about ten months, perhaps about one year.

Studio Creatio is very stable in my experience. It is working perfectly.

Studio Creatio has very good scalability with no problems. You can add any resources for your needs.

My experience with customer support in Studio Creatio is great. We have a manager, and we can ask anything we need, and they are involved in our questions.

Our company used a different solution before Studio Creatio, but I was not a user of this solution or an administrator.

Based on my experience, the company's pricing, setup cost, and licensing are somewhat high.

I am not certain about the positive impact of Studio Creatio on our organization, but I am confident that after a fully configured system, we can improve client outcomes.

On a scale of one to ten, I would rate Studio Creatio about seven or eight. I chose seven or eight because I appreciate this studio. I appreciate the functionality and enjoy using it, but some integrations are absent. As I mentioned, if I could choose something to improve, I would implement some new features, and then it would be a ten.

Regarding Studio Creatio's AI capabilities, I think its governance and security are very secure because it uses only your LLM model. It uses only your data without any outside data posting or similar activities. It is not learning models on or using LLMs on your data; it is only using your data inside your company.

As for Studio Creatio's AI capabilities, I think the accuracy and reliability of its output are excellent. You can configure all you need about output as you wish.

I would advise others looking into using Studio Creatio.

I believe my company has a business relationship with this vendor other than being a customer, and I believe we are partners.

I gave Studio Creatio an overall rating of eight out of ten.