Bizagi and Studio Creatio are two powerful tools for business process management and customer relationship management, respectively. Bizagi offers a more straightforward implementation and user experience, whereas Studio Creatio excels in customization capabilities and integration options.
Features: Bizagi has intuitive drag-and-drop process modeling, process simulation, and business process automation. Studio Creatio features robust CRM functionalities, including sales automation, marketing automation, and extensive customization options.
Room for Improvement: Bizagi could enhance reporting tools, mobile app functionalities, and integration with third-party tools. Studio Creatio could improve scalability, address occasional performance issues, and streamline the customization process.
Ease of Deployment and Customer Service: Bizagi offers a user-friendly deployment process and reliable customer support. Studio Creatio provides extensive customization which may require more resources for deployment but receives positive feedback for its customer service.
Pricing and ROI: Bizagi is noted for competitive pricing and quick ROI. Studio Creatio has a higher initial cost but offers comprehensive CRM functionality that justifies the expenditure over time.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
It is quite stable, clean, and a steady platform.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.
| Product | Market Share (%) |
|---|---|
| Bizagi | 4.2% |
| Studio Creatio | 1.0% |
| Other | 94.8% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
Studio Creatio is a no-code agentic platform to build applications and AI agents with natural language and visual designers.
Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.
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