Appian and Studio Creatio are leading competitors in the low-code development platform category. Appian seems to have the upper hand due to its strong technical support and advanced integration capabilities.
Features: Appian offers robust process design with rapid development using low-code technology, a cohesive architecture that integrates with user tasks, management, and data, and SAIL scripting for efficient mobile platform support. Studio Creatio focuses on simplicity, offering a low-code, no-code platform with CRM functionalities, machine learning, and dynamic case management aimed at easy process automation and customizable workflows.
Room for Improvement: Appian faces challenges in interface customization, requiring programming for form creation, and limited offline functionalities. Scalability and integration with enterprise tools need enhancement. Studio Creatio could improve its UI customization and HRM features, as well as its documentation and integration with social networks, facing issues with external data virtualization and translation synchronization.
Ease of Deployment and Customer Service: Appian supports public, hybrid, private cloud, and on-premises deployment, emphasizing flexibility. It is praised for its technical support, although more comprehensive assistance is desired by some customers. Studio Creatio offers similar deployment flexibility but with less emphasis on private cloud options. While responsive, its technical support sometimes encounters delayed resolutions for complex issues.
Pricing and ROI: Appian is a premium solution that offsets its higher initial cost through swift development and scalability, presenting a flexible pricing model yet considered expensive. Achieving ROI depends on strategic implementation. Studio Creatio is less expensive than many low-code platforms yet might incur additional costs for specific features. Both systems offer promising ROI when aligned with company goals, though Appian's costs may be higher upfront and ongoing.
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Their customer service is responsive, and the team is very prompt for support.
The technical support is generally good.
On a scale of one to 10, Appian rates as a nine for scalability.
Initially, without much coding, I can easily handle five thousand records.
Appian is scalable, but it depends on how you build your applications.
It depends on how it has been designed and how it has been configured.
The stability of Appian would rate as nine, as it's a stable environment.
It has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
The price of Appian, on a competitive landscape, is a little bit on the higher side for companies, rating maybe a 6.5.
Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way.
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
It is easy for me to define the process and create configurable workflows.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
Intelligent business process management and low-code platform with out-of-the-box solutions and templates
Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.
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