Salesforce Platform and Studio Creatio compete in the CRM market. Currently, Salesforce has the upper hand due to its robust feature set, despite its complexity and higher costs.
Features: Salesforce Platform offers extensive customization and integration capabilities, allowing businesses to tailor the platform to their specific needs. Studio Creatio is known for its comprehensive business process automation and intuitive design, making it accessible for non-technical users. Salesforce Platform provides more advanced customization options, while Studio Creatio offers user-friendly features and streamlined process automation.
Room for Improvement: Salesforce Platform's pricing structure can be prohibitive for smaller organizations, its complexity requires a steep learning curve, and the setup process is time-consuming. Studio Creatio has areas for improvement in system performance, occasional bugs, and could benefit from more robust performance updates.
Ease of Deployment and Customer Service: Salesforce Platform's deployment is time-consuming and requires substantial technical expertise, but its customer service is highly rated. Studio Creatio offers a smoother deployment process favored for simplicity and receives positive feedback for customer support.
Pricing and ROI: Salesforce Platform's high setup costs, particularly for small to mid-sized businesses, are a concern, but the ROI justifies the investment due to its extensive capabilities. Studio Creatio's pricing is more accessible, though some users question the ROI compared to Salesforce’s robust feature set.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
We have never had any problems with it.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Sometimes the system is stuck when many users are using it.
Using AI extensively to make the platform easier to use would also be beneficial.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
AI should pick up and send us a reminder from the notes.
Salesforce Platform may be on the expensive side.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
It serves as a central repository, and it's an automation tool for our sales team.
The most useful features of Salesforce Platform for us include lead generation, lead management, and pipeline management.
| Product | Market Share (%) |
|---|---|
| Salesforce Platform | 5.9% |
| Studio Creatio | 1.1% |
| Other | 93.0% |
| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 26 |
| Large Enterprise | 38 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
Intelligent business process management and low-code platform with out-of-the-box solutions and templates
Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.
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