What is our primary use case?
We typically do the requirements, and we recommend a system to our clients, and they contract directly with that provider.
What is most valuable?
The talent acquisition and the onboarding components of the system are most valuable. By Australian standards, it is a pretty good system. If I were to benchmark it against solutions like JobAdder and other available off-the-shelf products, PageUp is very good in comparison.
What needs improvement?
They could probably add surveying, as in engagement surveys, to their product. That would be something that would be valued by their customers. For instance, Culture Amp is a product that does a lot of the engagement stuff. They're diversifying into other aspects of talent management. It is not yet at the same scale as PageUp People, but it is an excellent product as well.
For how long have I used the solution?
I have been using this solution for three or four years.
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What do I think about the stability of the solution?
It is a very stable product.
What do I think about the scalability of the solution?
It is probably not as scalable as SAP SuccessFactors or other talent management systems that are available in the global marketplace. It is what I call a base-level, but it is a very good system that does everything that an HR department may need.
How are customer service and support?
Their support is excellent.
How was the initial setup?
They work with you very closely and do not charge you for the setup.
What's my experience with pricing, setup cost, and licensing?
PageUp has a different model from other organizations. As part of their pricing structure, they tend to work with you very closely and not charge you for the setup. So, there is one price all inclusive of setup, and for that reason, they become an attractive provider to work with. Here in Australia, the education sector has gravitated very heavily towards PageUp.
What other advice do I have?
The advice is that if you've got that sort of money to spend, which is something not all organizations have, PageUp is an excellent product for a mid-sized to large organization. I would rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner