Oracle CRM and monday.com are prominent competitors in the CRM category, each excelling in unique aspects. Based on analysis, monday.com has the upper hand in terms of pricing, offering a more budget-friendly solution. Oracle CRM stands out with comprehensive industry features and customization.
Features: Oracle CRM offers industry-specific solutions, strong integration with Oracle applications, and powerful predictive analytics. It allows complex workflows with extensive customization options. Monday.com provides task management with intuitive design, integrates with Slack and Google Drive, and features real-time project tracking. It supports easy board customization with a flexible interface.
Room for Improvement: Oracle CRM needs better integration with modern apps, enhanced UI, and improved mobile compatibility. Reducing technical complexity would increase its appeal. Monday.com could expand features for complex projects and integrate more third-party tools. Improvements in advanced automation and notification management are also suggested.
Ease of Deployment and Customer Service: Oracle CRM provides various deployment options but requires significant technical support, which can be slow for urgent needs. Monday.com simplifies deployment with a public cloud solution, offering friendly and timely customer service, making onboarding and updates manageable without extensive IT resources.
Pricing and ROI: Oracle CRM, while expensive, offers substantial ROI through operational efficiencies but lacks immediate ROI clarity. Monday.com is more affordable with a scalable pricing model ideal for smaller teams, highlighting clear ROI through efficient task management and automation, reducing administrative tasks significantly.
I would rate their customer service a ten.
We haven't really had any technical challenges with Oracle CRM.
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
When a client asks for any support, they're often in real trouble and need a prompt response.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
It is quite expensive.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.
| Product | Market Share (%) |
|---|---|
| monday.com for Enterprise | 1.9% |
| Oracle CRM | 1.4% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 177 |
| Midsize Enterprise | 25 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
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