Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.
| Product | Market Share (%) |
|---|---|
| Nexthink | 23.2% |
| SysTrack | 13.1% |
| ThousandEyes | 12.5% |
| Other | 51.2% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Digital Experience Monitoring (DEM) | Sep 14, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Sep 14, 2025 | Download |
| Comparison | Nexthink vs Splunk Observability Cloud | Sep 14, 2025 | Download |
| Comparison | Nexthink vs SysTrack | Sep 14, 2025 | Download |
| Comparison | Nexthink vs ThousandEyes | Sep 14, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ThousandEyes | 4.2 | 12.5% | 100% | 17 interviewsAdd to research |
| Splunk Observability Cloud | 4.1 | 3.3% | 95% | 69 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 2 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 151 |
| Midsize Enterprise | 99 |
| Large Enterprise | 836 |
Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.
About the Nexthink Experience
Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\
Reviews from Real Users
Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.
A tech specialist at a tech services company writes, "The initial setup is very simple."
A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."
| Author info | Rating | Review Summary |
|---|---|---|
| Senior SME at Microland Limited | 5.0 | I primarily use Nexthink for IT service management to reduce ticket time, valuing its real-time data delivery and smooth UI. However, the user interface needs improvement as it complicates navigation. I've also used SysTrack and other similar solutions. |
| Sr. Architect at LTI - Larsen & Toubro Infotech | 5.0 | I primarily use Nexthink for monitoring end-user devices, focusing on virtual desktops. Its standout features include proactive issue identification and real-time analytics. However, the tool could improve by adding user sentiment monitoring to capture users' emotional experiences. |
| Pre-Sales specialist Workplace | Digit'all User at Econocom | 4.5 | I find Nexthink valuable for compliance and experience scoring, particularly the experience centre and benchmarking features. It aids in decision-making for device management and efficiency. While focusing on security now, it provides comprehensive insights and develops AI capabilities. |
| Security Administrator at Dev Information Tech Pvt Ltd | 4.5 | I use Nexthink to monitor application crashes and device performance for over 100,000 devices. While useful for monitoring and automation, it lacks deployment capabilities and dashboards, areas where improvements could enhance its functionality. We previously used BigFix. |
| Program Manager at a computer software company with 10,001+ employees | 4.0 | No summary available |
| Head of Global IT Delivery at a transportation company with 1,001-5,000 employees | 4.0 | No summary available |
| Sr Systems Integration Spc at a manufacturing company with 10,001+ employees | 3.5 | No summary available |
| Senior Specialist – EUC Tools at HCL Technologies | 5.0 | No summary available |
