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Nexthink pros and cons

Vendor: Nexthink

4.3 out of 5

44 reviews
100% willing to recommend

Pros & Cons summary

Nexthink enhances organizational efficiency by reducing ticket volumes and enabling proactive issue resolution. It offers cloud capabilities like real-time data and dashboards, boosting IT visibility. Analytics and automation aid in auto-resolution, minimizing crashes with real-time alerts. Despite delivering strong ROI through cost savings, Nexthink faces challenges with complex query languages, limited integrations, slow support, and inadequate training, impacting complete usability for tech buyers.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Nexthink has significantly improved organizational efficiency by reducing ticket volumes, handle times, and enabling proactive issue resolution.

It offers valuable cloud capabilities such as real-time data, dashboards, and metrics, enhancing overall visibility and control over IT environments.

The combination of analytics and automation in Nexthink is valuable for performing auto-resolution on customer issues, preventing potential defects and improving device reliability.

Nexthink has positively impacted user satisfaction and experience by minimizing application crashes and frequent device issues through real-time monitoring and alerts.

It provides a strong return on investment by saving time and costs through automated processes and reducing maintenance costs while extending device lifespan.

CONS

Nexthink's proprietary query language can be difficult, suggesting a need for streamlined NQL and SQL query functionality.

Customer support is reportedly slow, and there is a desire for improved response times in urgent cases.

There are limitations on metric collection and alert generation, impacting the usability of Nexthink queries and investigations.

Nexthink lacks integration with a range of ITSM tools, currently only integrating with ServiceNow, and lacks support for IoT and network equipment.

Training and documentation for Nexthink are inadequate, with users finding it difficult to access necessary information without external support.

Nexthink Pros review quotes

IT Architect at a logistics company with 5,001-10,000 employees

Mar 12, 2018

Number of service incidents dropped by more than 20%.

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reviewer1532751

Second Level Support Team Leader at a consultancy with 10,001+ employees

Mar 16, 2021

The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations.

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AB

Senior Specialist – EUC Tools at HCL Technologies

Apr 21, 2021

In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.

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Free Report: Nexthink Reviews and More

Learn what your peers think about Nexthink. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

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reviewer1685856

Consultant at a tech services company with 10,001+ employees

Oct 1, 2021

All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions.

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Tech Specialist at a tech services company with 10,001+ employees

Oct 16, 2021

The initial setup is very simple.

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Senior Presales Solutions Engineer ( DELL EMC & VMware) at NTT DATA

Oct 23, 2021

Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation.

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Inderjeet Singh

Administrator at a tech vendor with 10,001+ employees

Feb 24, 2022

I like everything about this product.

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reviewer1414890

VP - Head of IT Transformation Projects at a financial services firm with 5,001-10,000 employees

Apr 8, 2022

It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable.

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reviewer1931208

Senior System Architect at a tech services company with 10,001+ employees

Aug 3, 2022

The solution has reduced the time it takes to resolve issues.

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VS

VINAY PRATAP SINGH

Information Technology Infrastructure Architect at a tech services company with 10,001+ employees

Aug 8, 2022

We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues.

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Nexthink Cons review quotes

IT Architect at a logistics company with 5,001-10,000 employees

Mar 12, 2018

It lacks support for IoT and most network equipment.

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reviewer1532751

Second Level Support Team Leader at a consultancy with 10,001+ employees

Mar 16, 2021

We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people.

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AB

Senior Specialist – EUC Tools at HCL Technologies

Apr 21, 2021

I would like it if they could put in some patch deployments and compliances.

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Free Report: Nexthink Reviews and More

Learn what your peers think about Nexthink. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

892,943 professionals have used our research since 2012.

reviewer1685856

Consultant at a tech services company with 10,001+ employees

Oct 1, 2021

The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information.

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Tech Specialist at a tech services company with 10,001+ employees

Oct 16, 2021

The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding.

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Senior Presales Solutions Engineer ( DELL EMC & VMware) at NTT DATA

Oct 23, 2021

We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers.

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Inderjeet Singh

Administrator at a tech vendor with 10,001+ employees

Feb 24, 2022

The next release could use some improvement in the tools that are provided.

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reviewer1414890

VP - Head of IT Transformation Projects at a financial services firm with 5,001-10,000 employees

Apr 8, 2022

They can improve the Nexthink action module.

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reviewer1931208

Senior System Architect at a tech services company with 10,001+ employees

Aug 3, 2022

It lacks a library for standard EXEs to be named automatically.

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VS

VINAY PRATAP SINGH

Information Technology Infrastructure Architect at a tech services company with 10,001+ employees

Aug 8, 2022

The stability of this solution could be greatly improved to avoid performance issues.

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Show 10 more reviews (out of 41)

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Product Categories

Product Categories

Digital Experience Monitoring (DEM)

Popular Comparisons

Popular Comparisons

Splunk Observability Cloud vs Nexthink

ThousandEyes vs Nexthink

ControlUp vs Nexthink

FortiMonitor vs Nexthink

Alluvio Aternity vs Nexthink

HPE Aruba Networking UXI vs Nexthink

SysTrack vs Nexthink

DX SaaS vs Nexthink

Zscaler Digital Experience (ZDX) vs Nexthink

Netskope Digital Experience Management vs Nexthink

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See all alternatives

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