Nexthink Reviews

We offer this solution as part of our service from Atos. It is part of our digital workplace offering and is bundled with other digital workplace solutions. Nexthink is primarily used to target customers who want to get the performance of their device's endpoint. It can be applications, laptops, desktops, and software assessments.

It helps us provide more business to service providers and improve user experience.

The most valuable feature is the application experience because it monitors SaaS web-based applications.

Their release management processes could be improved to release the updates in a more confined and process-oriented way.

For future releases, it would be good to have a more controlled way to access their cloud environment rather than depend on logs gathered from the company. They should have read-only access to their admin environment to get certain logs.

We have been using Nexthink for ten years. We are working with the SaaS version, on-premises and on cloud, but it will be mostly SaaS in the future. We are using the latest version.

It is a reliable solution. Performance-wise, Nexthink is very good, and with each version, it is improved and stable.

It is a scalable solution, and the cloud version is easy to scale.

The technical support is good. We have a director for professional support with Nexthink.

The initial setup was complex because there were issues with the infrastructure, and we had to build it. We needed about 20% help from the vendor for deployment, and it took us two months to complete the deployment.

There are application owners who manage the maintenance, such as updates or performance issues. We have about 50 people using Nexthink.

The return on investment is great.

Direct cost varies between $10 to $30, and MSP prices are different. There can be additional costs with additional modules, but that varies depending on how the contract is signed.

I rate this solution a ten out of ten. Compared to other solutions, CIS Track is more traditional, and Nexthink is more modern and well marketed.

We use this solution to carry out issue detection on user devices, before they are raised by the user, or become a bigger issue.

The ability this product gives to be more proactive with issue resolution has improved our users experience.

With this solution we are able to link issues to automatic actions that will solve the problem.

We are also able to link the actions to campaigns, which will message the users and link the actions to an FAQ. This can then be reported in a dashboard. All of this is done automatically so there is no manual intervention needed.

One other good thing about this platform, is that changes and improvements are made regularly, so it evolves continuously.

We would like to see the reporting in this solution improved. At present there are gaps in the data it reports.

There is no function to schedule actions to carry out larger fixes, or send campaign messages in the product, which would be useful to have.

We would also like the ability to monitor windows services, such as Teams calls.

We have been using this solution for nearly three years.

We have found this solution to be pretty reliable, in our experience.

This solution is very easy to scale up, whether adding devices or users.

The technical support for this product is very good. They reply quickly and are very helpful.

The initial setup of this solution is pretty straightforward. It's just an agent, an executable or MSI, and was very easy to configure for our administrator.

The hierarchy of the platform is the only thing that has to be configured during implementation, so the only required two people. The full process, from start to deployment, took one week.

The ability to be more proactive with issue resolution has reduced our maintenance costs and increased the life expectancy of our devices. This has also improved the overall performance of the system, which has improved the user experience.

The fact that everything runs automatically, also means that the cost of manually monitoring the network is reduced.

We recommend that organizations use the information that is presented from this solution, and learn from it's data on where issues are regularly occurring.

I would rate this solution a nine out of ten.

In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.

Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.

In addition of very unique real time views of all devices in a helicopter view. 

improved the endusers experience.

Reduced the number of Service desk tickets

Improved employees productivity

Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.

You can solve all the above remotely, automatically and silently.

The tool should review & improve its pricing and performance. 

It also has to improve the patch management tasks and controls.

Must review the security feature and benefits

I have been working with the solution for more than 15 years. 

I would rate the solution's stability a nine out of ten. 

I would rate the tool's scalability an eight out of ten. 

The product's support is not responsive and flexible. It takes time and depends on your support program. 

Positive

Different manual and limited tools.

The tool's setup is straightforward. The tool's deployment got completed in a couple of weeks. 

Highly skilled vendor team experts

I have seen ROI with the tool's use. 

I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use. 

Different Microsoft tools but could not fulfil the proper enterprise desktop management.

I would rate the product an eight out of ten. We have enterprise clients for the tool. The solution is recommended for enterprises and not for small-scale customers. 

We use the product to analyze systems and devices through the console, identify issues affecting the environment, and provide proactive support to prevent these problems. It helps us investigate and analyze frequent VSODs, memory utilization, and CPU usage.

The platform offers significant benefits by reducing the need for manual troubleshooting through its proactive insights and analysis. This helps resolve issues more efficiently and decreases IT effort.

The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics. These features offer user satisfaction details and application scores, crucial for understanding user issues and providing appropriate support.

There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product.

I have been working with Nexthink for four years.

I rate the product stability a nine or ten. 

I am currently handling Nexthink for seven clients. These clients are from enterprise-level companies. I rate the scalability a nine out of ten. 

The technical support team is very responsive, providing quick assistance and effective follow-up on support tickets.

The initial setup is complex due to the need to log in to multiple engines. However, with Infiniti on the cloud, we can view all systems in one go, greatly enhancing efficiency.

I would recommend Nexthink for its monitoring and proactive support capabilities. I rate it a ten out of ten. 

We use this solution to reduce ticket volumes. We complete a proactive analysis of end user machines. Our users are able to raise a ticket to our service management team in the service desk. Once we pick up the same issues being reported, we complete a deep investigation and remediation process to avoid these type of tickets in future.

This solution supports 13,000 machines and we have seven to eight people supporting from offshore.

This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines. If the end user is experiencing issues with a hard disk, we know that capacity will be approximately 80%. We will then do rear triggering on the end user machines. 

We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them. 

Out of our 10,000 licenses, we would like a dashboard that shows which machines are active and which machines are un-active.

I have been using this solution for two years.

This is a very stable solution. 

This is a scalable solution. 

When I reach out to the Nexthink support team, they are very friendly. They take at least two to three hours to reply to emails. 

Neutral

We use SysTrack as well as Nexthink and both tools are the same.

Our organization used a VM machine and the setup was easy. It took two to three hours. 

It was done by an in house team.

This solution is improved each time there is a version update. The 3.91 version has an improved GUI model that is very fast compared to the older version. It is a very user friendly tool. 

I would rate this solution an eight out of ten. 

We mainly use Nexthink as a help desk tool for individuals, level one support, and responding to whoever complains from his PC. 

The search engine functionality that Nexthink has on the finder is terrific, you just search as you would be searching on Google and everything will show up for you.

Nexthink provides you with information and gives you an idea of what exactly is happening. You are able to identify if there is a wrong hard disk coming up plus lots of visibility on the endpoint wether it is a PC or a server.

The view of the agents on the PC side was showing more information than the one on the server side, there are some gaps that the server is not really covering up.

One of the issues we faced on the server side was false-positive findings for example. If I want to schedule a report to show the last time the servers were patched or updated, it was showing or reading the registry that Windows was showing.

Unfortunately, the agent was reading the registries instead of seeing the updates that were installed which caused false reports.

They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased. Previously, it was fifty, if I am not mistaken, or one hundred. 

It would be nice to have detection and contain the endpoint. For example, if you have an application that is installed and you do not want the user to use it whenever you double click on it, then it should not open for you and give you a message that this application was blocked. 

When it comes to security, Nexthink should be automatically able to detect a bank card number that the user is trying to copy and is trying to do something with it. Let us say, for example, they shared it over an email. This is where Nexthink should capture this moment and send the information to the security department alerting them.

I have been using Nexthink for the past three or four years.

It is stable. We did not face any problem with it during the entire time that I was maintaining it. The only item that you will face, which is a normal issue where an endpoint outside of your domain, and when you connect it to the domain, you will discover that that agent is way too old because you are using an on-premises set-up instead of a cloud set-up.

Nexthink is definitely scalable. I was able to do that with no problem at all. 

I needed to contact technical support two or three times and I requested help from the vendor, or actually from the people who implemented the solution in the first place. To be honest, I would rate them a ten because they were so good. The service technicians were polite. They tried to help me, and if they could not assist me, they would follow up with me about the issue.

Positive

It was easy. In the beginning, there were people who did the implementation and when we decided to expand the scope to include the servers, I did it by myself, and it was very straightforward. For the server itself, it was two to three days until it was up and running and pitching all the information syncing with the other search engines. 

Handling multiple endpoints can be very difficult. I would say if you have a big organization Nexthink will be a big asset for them.

I would rate Nexthink an eight out of ten.

Nexthink is a product for end-users to collect, monitor, report, and analyze information about their IT infrastructure. We recommended it to a customer who wanted to monitor all the end-user infrastructure. Nexthink was a good fit because it allowed them to monitor security and report on the infrastructure from all end-users at all of their branches. Many customers our customers have multiple branches.

Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation.

Nexthink helps users improve their security. 

We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers. Many of my customers have mostly on-prem infrastructure, whereas our solutions are published on the public cloud Azure Stack. There is one Active Directory on-prem and an additional one on the Azure Stack. So we have a problem replicating the primary Active Directory on Azure Stack. And it's challenging to configure all the customer's infrastructure to work with Nexthink and the additional Active Directory on Azure. 

My current job title is senior presales engineer, and I work with primary technology like Dell EMC, VMware, and cloud solutions. I used Nexthink in my previous position last year. 

Nexthink's performance is okay. It just depends on the network bundles.

Nexthink is easy to scale, so it's suitable for large businesses.

Nexthink support is slow when we open a new case, and support handles the case with us each time.

Installation is straightforward. It takes about two weeks for a team of two people to build, create, and configure agents for the end-users. So we take around one week to collect the info on their infrastructure and another to complete the configuration.

I think Nexthink saves you money. Our customers have already saved money because they have extensive infrastructure, and Nexthink can handle all that, so it's a good return.

Nexthink offers an introductory price, but when you apply for the renewal license, the price increases. 

I rate Nexthink eight out of 10. I think Nexthink is a good product, but there are some issues with API integration of devices from vendors, such as VMware, Microsoft, and Dell EMC. If you are thinking of adopting Nexthink. I recommend studying the documentation and all the other materials. The more familiar we are with this product and its features, the more we can recommend it to our clients.

I use the solution for my day-to-day activities. I use it for analytical purposes. I'm part of technical support. In my organization, we are using this product as one of the remote action tools. It is one of the IT analytical tools, which will help us to handle productive problem management, in our IT Infra-related issues. That is the main purpose.

Mostly we're using the solution for internal purposes, for our internal employees. Whenever we are using applications or any laptops, usually we will face system performance issues. This tool has been able to identify proactive services or any proactive obligation, which was causing those issues. We are using Nexthink finder, which will give proactive information about the applications or services, which are causing our system to perform badly. We investigate and we find resolutions. We are approaching all endpoints and resolving those issues, even before a user is raising a request. Basically, the product allows us to be proactive and deal with problems before users even know there are problems.

The aspects related to IT analytics were good. Previously in our organization, we were not using any tools for maintaining our IT-related issues. Once this application was implemented in our organization, we were able to find lots of issues, and we became more proactive and resolve issues proactively in our environment.

The initial setup is very simple. 

We haven't had any issues with stability.

The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding. 

For example, if we take a UiPath as an application, even a non-coding person can use UiPath to create a code, without even having knowledge in coding. Similar to that, if there could be an option in Nexthink that could help administrative people so that they could work without being dependant on developers, that would be ideal. 

We are using this application for a graphical representation as well, for our internal review purpose. I'd like to see different templates. If they include more in the next release, that would help us to give a representation in a different way, that would be helpful. If they offered infographics as part of reporting, it would help us provide information to our leadership and IT teams. 

We've used the solution for four years now. 

We were using a smaller hardware configuration, and, after the implementation, we increased our hardware configuration to a minimum of 8GB of RAM. Overall, we are not facing any issues. 

We have 10 people who are dedicated to working on Nexthink. However, we use it to cover our entire organization. Most are using it indirectly, not directly.

We haven't faced any issues with scaling.

We were not using any solution previous to implementing this product.

The initial setup is easy. We have only a 10 member team in our organization. That 10 members team is supporting our entire organization and even though we are limited, we didn't find any difficulties in deployment or implementation.

Deployment took around one week since we have lots of endpoints in our organization and we needed some time to verify and validate a CMDB database and update that in the Nexthink. 

We have different teams that handle various parts of the organization, and therefore, maintenance is spread out across personnel.

I'm just on the administrative side. I do not have any insights in terms of licensing or pricing.

I would recommend Nexthink as a good application to use in organizations that need to proactively identify their IT issues. Without disrupting end-users, we can use this application as one of the research or analytical tools to resolve their issues proactively.

I'd rate the solution at an eight out of ten. We've mostly been pretty happy with its capabilities.