We performed a comparison between Nexthink and SysTrack based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation."
"I like everything about this product."
"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."
"With this solution we are able to link issues to automatic actions that will solve the problem."
"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."
"It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable."
"The search engine functionality that Nexthink has on the finder is terrific."
"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."
"It is a stable product. I would rate its stability a nine out of ten."
"SysTrack provides unique, real-time data."
"The visualizer feature provides end-to-end analysis on all the machines."
"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."
"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."
"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."
"I am impressed with the huge amount of information that you can get from the infrastructure."
"I would like it if they could put in some patch deployments and compliances."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"The initial setup needs technical knowledge."
"The next release could use some improvement in the tools that are provided."
"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."
"It would be good to have a more controlled way to access their cloud environment."
"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."
"Certain features haven't been tested sufficiently and don't work well."
"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."
"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."
"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."
"The solution lacks AI in its analysis module."
"Lacks flexibility with regard to licensing."
"The tool needs to improve the integration with third-party providers like Cisco products."
Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews while SysTrack is ranked 2nd in Digital Experience Monitoring (DEM) with 9 reviews. Nexthink is rated 8.6, while SysTrack is rated 7.8. The top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". On the other hand, the top reviewer of SysTrack writes "Is easy to deploy but is not user-friendly and provides false data". Nexthink is most compared with ControlUp, Alluvio Aternity , Liquidware Stratusphere UX, ConnectWise Automate and Netskope Digital Experience Management, whereas SysTrack is most compared with Alluvio Aternity , ControlUp and Liquidware Stratusphere UX. See our Nexthink vs. SysTrack report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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