Nexthink vs Zscaler Digital Experience (ZDX) comparison

Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

About the Nexthink Experience

Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

• Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.

• Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.

• Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.

• Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.

• Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

Reviews from Real Users

Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

A tech specialist at a tech services company writes, "The initial setup is very simple."

A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

Zscaler Digital Experience (ZDX) optimizes and secures user connectivity across enterprise applications and services, enhancing performance, productivity, and network visibility.

By delivering innovative features and analytics, ZDX provides comprehensive insights into network health and user experience. It enables IT teams to quickly diagnose performance bottlenecks, enhance service delivery, and ensure secure connections for remote users. ZDX delivers a consistent application experience, offering deep visibility into every user's application activity for better performance monitoring and troubleshooting.

• End-to-End Visibility: Monitors the entire service chain from users to applications.
• Performance Analytics: Provides real-time insights into performance issues.
• Root Cause Identification: Quickly identifies and resolves network problems.
• User Experience Scoring: Measures and scores user experience quality.

• Improved Network Performance: Enhances the overall network efficiency.
• Increased Productivity: Reduces downtime and improves user satisfaction.
• Cost Savings: Lowers operational costs with streamlined troubleshooting.
• Enhanced Security: Ensures secure remote connectivity and access.

ZDX is widely implemented in industries such as finance and healthcare, where it addresses critical needs for secure access and performance monitoring. Financial institutions benefit from its ability to manage complex compliance requirements, while healthcare organizations rely on it for maintaining uninterrupted patient data access. Its adaptable deployment meets sector-specific challenges effectively.