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Nexthink vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Nexthink
Ranking in Digital Experience Monitoring (DEM)
1st
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
24
Ranking in other categories
No ranking in other categories
ThousandEyes
Ranking in Digital Experience Monitoring (DEM)
3rd
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (6th), Cloud Monitoring Software (13th)
 

Mindshare comparison

As of June 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of Nexthink is 26.6%, down from 30.7% compared to the previous year. The mindshare of ThousandEyes is 11.0%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM)
 

Featured Reviews

SumitKumar18 - PeerSpot reviewer
Real-time data and insights with a smooth UI
The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard.…
Satyavrat Nirala - PeerSpot reviewer
Offers user monitoring and Internet insights and include customer journeys
It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Performance-wise, Nexthink is very good, and with each version, it is improved."
"The solution is stable."
"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."
"Number of service incidents dropped by more than 20%."
"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"The solution has reduced the time it takes to resolve issues."
"The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The most valuable features are integration and ease of use."
"The solution's most valuable feature is the path analyzer, which identifies the node causing the errors."
"The company provides excellent service."
"The installation process is not hard at all."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
 

Cons

"I would like it if they could put in some patch deployments and compliances."
"They can improve the Nexthink action module."
"Deployment and user interface need improvement."
"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."
"There could be improvements in monitoring user sentiments."
"It lacks support for IoT and most network equipment."
"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."
"The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it."
"It might be practical to extend monitoring capabilities to include network devices"
"ThousandEyes should expand its application monitoring to monitor some communication applications."
"Presently, it lacks the ability to integrate with other Cisco products."
"The guest portal is hard to use."
"It's an expensive solution."
"There is room for improvement in terms of customization and user-friendliness."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"ThousandEyes could improve the dashboards by adding more features."
 

Pricing and Cost Advice

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."
"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
"The solution's pricing is cheap; I rate it a five out of ten."
"The solution is cheap."
"The solution costs several thousand dollars per year."
"It is a quite expensive solution."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Healthcare Company
13%
Manufacturing Company
11%
Computer Software Company
10%
Computer Software Company
19%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Nexthink?
Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation.
What is your experience regarding pricing and costs for Nexthink?
Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.
What needs improvement with Nexthink?
There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
ThousandEyes could improve by implementing a similar incident management system like BigPanda ( /products/bigpanda-reviews ) or ServiceNow ( /products/servicenow-reviews ). Having a dedicated incid...
 

Comparisons

 

Overview

 

Sample Customers

https://www.nexthink.com/custo...
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Nexthink vs. ThousandEyes and other solutions. Updated: June 2025.
857,028 professionals have used our research since 2012.