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DX SaaS vs Nexthink comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between DX SaaS and Nexthink based on real PeerSpot user reviews.

Find out in this report how the two DEM - Digital Experience Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed DX SaaS vs. Nexthink report (Updated: August 2022).
633,572 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"DX allows you to customize and gives you a high degree of control."

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"The solution is stable.""The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations.""All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions.""In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.""It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable.""The search engine functionality that Nexthink has on the finder is terrific.""Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases.""This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."

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Cons
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."

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"The stability of this solution could be greatly improved to avoid performance issues.""We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers.""We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people.""The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding.""The next release could use some improvement in the tools that are provided.""Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful.""We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them.""There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."

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Pricing and Cost Advice
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  • "Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
  • "With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
  • "I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
  • "There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
  • More Nexthink Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It supports numerous platforms.
    Top Answer:If you compare CA with Dynatrace, in terms of pricing, my understanding from one of our customers is that CA is a lot cheaper.
    Top Answer:In terms of APM, CA is lacking in terms of its dashboards and the user interface is quite old. AI capability is quite important these days and could be an additional feature in the next release.
    Top Answer:In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.
    Top Answer:With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations.
    Top Answer:I would like it if they could put in some patch deployments and compliances. I think it is there with Act, but I am not sure how deep it works. They released a new module that would be monitoring the… more »
    Ranking
    Views
    751
    Comparisons
    640
    Reviews
    1
    Average Words per Review
    1,835
    Rating
    7.0
    Views
    4,568
    Comparisons
    2,342
    Reviews
    10
    Average Words per Review
    917
    Rating
    8.6
    Comparisons
    Also Known As
    CA DXI, CA Digital Experience Insights
    Learn More
    Overview

    Dx SaaS is a solution whose goal is to ensure that businesses and organizations can monitor and manage the way that users experience their applications. This solution contains many powerful tools that are designed to give administrators the maximum amount of control over the experiences that clients have when employing their applications. Organizations and businesses can rest easily and ensure that the product they put out into the world is always being watched for potential issues that will be resolved proactively and quietly.

    Dx SaaS Benefits

    Some of the benefits that come from using Dx SaaS include:

    • Improve the overall experience of your users at all stages of their journey. Dx SaaS provides administrators with the ability to cull proactive insights into not only the actual performance of the application, but also the way that users are experiencing the application. This makes it possible for administrators to address pain points before they can become major issues.
    • Full visibility across all aspects of the application. Dx SaaS enables organizations to see what is going on in every part of their applications. Every aspect of the application is fully visible to them. They can keep track of both users and their IT infrastructure without having to rely on other solutions.
    • Run Dx SaaS flexibly. Users can run Dx SaaS from their premises, investing in hardware and software, if they so wish. Alternatively, users can run Dx SaaS as a pure SaaS-based solution if that is a better fit for their needs.

    Dx SaaS Features

    When users choose to employ the DX SaaS solution, they gain access to many different capabilities. These features include:

    • Relationship mapping capabilities. Users can visually represent all of the parts of the application and their relationships. This can aid administrators in understanding precisely how their applications, architecture, and networks operate.
    • Customizable dashboards. Administrators can build dashboards that are most suited to meet their needs, fine-tuning them to perform the analysis and functions that are most relevant to their objectives.
    • Root-cause analytical capability. DX SaaS makes it possible for users to find the causes of any and all issues that arise. Its analytical capabilities scan for anomalies and find issues early on. This gives administrators and IT professionals insights that enable them to keep applications running optimally.

    Reviews from Real Users

    The DX SaaS solution enables companies and organizations to take charge of the digital experiences that their customers receive. It is designed in a way that empowers these companies to truly monitor their applications and maintain a positive user experience. DX SaaS recognizes that applications can be run on any number of platforms. As a result, solutions that monitor and analyze applications need to be capable of handling a wide variety of platforms. This is one of the considerations that the solution’s designers made integral to its design.

    Administrators can leverage DX SaaS to spot potential issues before they can become problems for the users of their applications. DX SaaS has metrics that can provide application administrators with important insights. Patterns and areas where trouble can arise are immediately exposed so that administrators can take the steps that are necessary for the applications to run smoothly.

    A consultant at a technical services company writes, “It supports numerous platforms.” Furthermore, they add, “The CA APM blaming metrics are quite useful in identifying a potential issue.

    Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

    Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

    About the Nexthink Experience

    Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

    • Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.
    • Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.
    • Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.
    • Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.
    • Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

    Reviews from Real Users

    Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

    A tech specialist at a tech services company writes, "The initial setup is very simple."

    A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

    Offer
    Learn more about DX SaaS
    Learn more about Nexthink
    Sample Customers
    CNN
    https://www.nexthink.com/custo...
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company23%
    Insurance Company11%
    Government10%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm17%
    Comms Service Provider11%
    Insurance Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise7%
    Large Enterprise71%
    REVIEWERS
    Small Business17%
    Midsize Enterprise6%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise14%
    Large Enterprise72%
    Buyer's Guide
    DEM - Digital Experience Monitoring
    August 2022
    Find out what your peers are saying about Riverbed, Nexthink, ControlUp and others in DEM - Digital Experience Monitoring. Updated: August 2022.
    633,572 professionals have used our research since 2012.

    DX SaaS is ranked 5th in DEM - Digital Experience Monitoring with 1 review while Nexthink is ranked 2nd in DEM - Digital Experience Monitoring with 15 reviews. DX SaaS is rated 7.0, while Nexthink is rated 8.4. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of Nexthink writes "Provides analytics for detailed event data, giving us the ability to really drill-down and find defects". DX SaaS is most compared with Zabbix, DX Unified Infrastructure Management, Dynatrace, Splunk and Nagios XI, whereas Nexthink is most compared with Alluvio Aternity , SysTrack, Liquidware Stratusphere UX and ConnectWise Automate.

    See our list of best DEM - Digital Experience Monitoring vendors.

    We monitor all DEM - Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.