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Microsoft Dynamics AX pros and cons

Vendor: Microsoft
3.8 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Microsoft Dynamics AX is highly valued for its flexible dimensions, providing adaptable solutions for various customer needs.
The manufacturing module is particularly beneficial, effectively addressing product costing.
The integration capabilities, particularly the full integration with Excel, are highly appreciated, allowing seamless data transfer.
Microsoft Dynamics AX is seen as the backbone of company operations, effectively supporting all business functions.
Field services and vendor collaboration portal are considered significant valuable features in Microsoft Dynamics AX.

CONS

Microsoft Dynamics AX has gaps in support quality and accessibility, often requiring users to troubleshoot independently.
It demands significant CPU and memory resources, impacting performance.
Enhancements in financials and reporting capabilities are necessary, with a need to reduce reliance on Excel.
Incorporation of artificial intelligence for improved functionality is needed.
Lacks efficient procurement planning and does not include a production scheduling feature.
 

Microsoft Dynamics AX Pros review quotes

it_user132531 - PeerSpot reviewer
Application Manager at a manufacturing company with 51-200 employees
May 23, 2015
Difficult to measure but definitely improved working practises and management information
it_user215454 - PeerSpot reviewer
VP Strategy & Solutions with 51-200 employees
Mar 29, 2015
Automated time-sheets Expenses with integrated mobile apps has reduced our time to payroll from three days to half day
it_user187317 - PeerSpot reviewer
Business Analyst at StackEdge Consulting
Oct 14, 2015
ERP's major objective is to integrate all departments and functions across the organization and branches onto a single computer system that can serve all the department's particular needs.
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user323985 - PeerSpot reviewer
Microsoft Dynamics Consultant/Architect at a tech services company with 51-200 employees
Oct 15, 2015
Improved inventory control GL consolidation Intercompany accounting
it_user607827 - PeerSpot reviewer
Dynamics AX / CRM Administrator at a tech services company with 51-200 employees
Feb 13, 2017
The finance and finance reporting features are good.
it_user614997 - PeerSpot reviewer
MS Dynamics AX Consultant at a manufacturing company with 1,001-5,000 employees
Feb 23, 2017
Moving our production process from forecasting only to a master plan, including demand forecast and supply forecast wish, is great progress.
it_user674340 - PeerSpot reviewer
AVP-Head,MIS Department at a manufacturing company with 5,001-10,000 employees
May 29, 2017
The most valuable feature for us is the manufacturing module. It addresses our product costing for tuna canning.
GH
Director at a consultancy with 1-10 employees
Oct 6, 2017
AX is nearly a Tier One product, so implementations are long, but there's a lot of flexibility. Also, the ability to handle different issues found in larger organizations.
it_user826284 - PeerSpot reviewer
MIS Director at a real estate/law firm with 5,001-10,000 employees
Feb 25, 2018
All its features are valuable.
it_user1395636 - PeerSpot reviewer
Director, Managed Services at a tech services company with 51-200 employees
Aug 26, 2020
It was an okay solution when we delivered hardware and we had to do maintenance.
 

Microsoft Dynamics AX Cons review quotes

it_user132531 - PeerSpot reviewer
Application Manager at a manufacturing company with 51-200 employees
May 23, 2015
Where different programmers have been let loose the product has a number of view inconsistencies and there are still issues that were in 4.
it_user215454 - PeerSpot reviewer
VP Strategy & Solutions with 51-200 employees
Mar 29, 2015
Some resource capacity calculations could be expanded on.
it_user187317 - PeerSpot reviewer
Business Analyst at StackEdge Consulting
Oct 14, 2015
The non-delivery or non-availability of reliable IT hardware and infrastructure both before and during implementation.
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user323985 - PeerSpot reviewer
Microsoft Dynamics Consultant/Architect at a tech services company with 51-200 employees
Oct 15, 2015
Customer Service: It needs improvement. Technical Support: It needs improvement.
it_user607827 - PeerSpot reviewer
Dynamics AX / CRM Administrator at a tech services company with 51-200 employees
Feb 13, 2017
First evaluate to see if it meets your manufacturing needs. In many settings, it does not.
it_user614997 - PeerSpot reviewer
MS Dynamics AX Consultant at a manufacturing company with 1,001-5,000 employees
Feb 23, 2017
Customer service needed more improvement.
it_user674340 - PeerSpot reviewer
AVP-Head,MIS Department at a manufacturing company with 5,001-10,000 employees
May 29, 2017
The database requires a huge CPU and memory resources.
GH
Director at a consultancy with 1-10 employees
Oct 6, 2017
AX does take some time and maintenance.
it_user826284 - PeerSpot reviewer
MIS Director at a real estate/law firm with 5,001-10,000 employees
Feb 25, 2018
It needs better financials and reporting from the system, not through Excel.
it_user1395636 - PeerSpot reviewer
Director, Managed Services at a tech services company with 51-200 employees
Aug 26, 2020
It is being decommissioned.