

Microsoft Dynamics AX and Microsoft Dynamics 365 Business Central are ERP solutions targeting varied business requirements. Microsoft Dynamics 365 Business Central is perceived to have an advantage due to its cloud-based efficiencies and lower upfront costs.
Features:Microsoft Dynamics AX offers robust workflow automation, comprehensive integration with third-party applications, and excellent field services with a vendor collaboration portal. Microsoft Dynamics 365 Business Central is known for strong user interface, seamless integration with other Microsoft products like Teams and Excel, and flexibility in module selection.
Room for Improvement:Microsoft Dynamics AX can improve in cost efficiency and better customization scalability. Enhancements in integration capabilities with newer technologies could be beneficial. Microsoft Dynamics 365 Business Central may benefit from more advanced reporting functionalities, expanded localization options, and enhanced customer support services.
Ease of Deployment and Customer Service:Microsoft Dynamics AX usually requires significant IT resources for on-premises deployment, whereas Microsoft Dynamics 365 Business Central, being cloud-based, allows for easier deployment and accessibility from any internet-connected device. Customer service feedback is generally favorable for both, although Business Central's online communities and resources add value for cloud-based users.
Pricing and ROI:Microsoft Dynamics AX is associated with higher initial costs due to its on-premises licensing model, requiring additional investments. Customization and maintenance fees add to the expense. In contrast, Microsoft Dynamics 365 Business Central follows a subscription model, ensuring a lower initial financial outlay and making it accessible for small to medium-sized businesses. Reports indicate a quicker ROI for Business Central users because of its cost-effective pricing and cloud efficiencies.
Automation makes it very easy for us, as that is a time-saving task for us.
The response time before getting someone who can provide a relevant answer is crucial.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Microsoft provides real-time support, which makes a big difference compared to SAP.
Microsoft has really good documentation, and they are known for that.
There are these things called AOS nodes where if you have more users and performance decreases, you can add more servers to the cluster.
It struggles with scalability when you need to manage financial reporting or setup for multiple companies.
Microsoft Dynamics AX already has multiple functions for sales, inventory, HR, finance, and supply chain.
For the cloud, we have not faced any downtimes or stability issues.
I have not had any major issues with stability.
If you do the maintenance and have your own people, it could be stable, but it means a lot of work.
For stability, I would rate Microsoft Dynamics AX a ten, as I have not faced any problems at all.
There's a gap in advanced features that other platforms like NetSuite handle better.
A basic point of sale would help a great deal because there are certain requirements where Microsoft Dynamics 365 Business Central could fit in small retail operations, and it is quite expensive, so that addition would be beneficial.
There is a need for improvement in consolidation and multi-country master data management.
It is no longer supported from a security perspective, so it is not getting updated.
Microsoft Dynamics AX lacks the concept of month-end closing, which is essential for tight control over financial periods.
Most companies working with AX currently transforming to D365, upgrading their ERP systems, which are more enhanced and have additional features such as dashboards.
However, it was very costly due to the numerous integrations we had.
The pricing and setup cost via partner for Microsoft Dynamics 365 Business Central are very attractive, as you get the best discounts and offers.
The pricing for Dynamics 365 Business Central is reasonable.
Acquiring a developer license for customization is expensive, costing over one hundred thousand Hong Kong dollars.
I think it would be great if Microsoft made the price model flexible per company and per country, considering that some countries face different economic situations which makes Microsoft pricing seem very high.
The value for money is very high as it fits the business well.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
There are many levels of security and permissions for each user to monitor and access specific data relative to their functions.
I have not had any major issue with stability.
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
| Product | Mindshare (%) |
|---|---|
| Microsoft Dynamics 365 Business Central | 3.4% |
| Microsoft Dynamics AX | 2.7% |
| Other | 93.9% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 12 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 13 |
| Large Enterprise | 17 |
Microsoft Dynamics 365 Business Central provides customization and integrates with Microsoft tools like Excel and Outlook. It's accessible via cloud and supports various business functions, making it ideal for small and medium-sized businesses.
Microsoft Dynamics 365 Business Central is known for real-time data management, robust reporting, financial analytics, and security encryption. It seamlessly adapts to different business needs and is economically viable, making it an optimal choice. There is room for enhancements in pricing for small businesses, sales automation, security configurations, inter-company logistics, inventory management, Power BI and CRM integration, interface friendliness, and reporting tools. Users seek improvements in AI, customization, multi-country management, retail integration, training resources, stability, and transaction correction.
What are Microsoft Dynamics 365 Business Central's key features?Used predominantly in financial management, CRM, inventory tracking, and internal operations, Microsoft Dynamics 365 Business Central supports industries like finance, retail, education, and distribution. It offers modules for accounts receivable, accounts payable, general ledger, and supply chain management. Integration with Microsoft 365 and cloud-based functionalities enhances operational efficiency and data management.
Microsoft Dynamics AX is an integrated enterprise resource planning system offering extensive modules for finance, logistics, and manufacturing. Known for its Excel integration and competitive pricing, it provides companies with flexible and customizable workflows for efficient business processes.
Microsoft Dynamics AX provides comprehensive support for manufacturing, retail, and financial management. Its centralized structure ensures effective data management and smooth workflow automation, while integration with third-party applications allows for real-time analysis and customization. Although there is a need for improved APIs, a more modern interface, and robust financial features, Dynamics AX supports a varied range of business operations with its cloud and on-premise setups. The system has some security limitations and performance challenges, and its reliance on Power BI for real-time analytics highlights areas for development, especially for on-premise users.
What are the key features of Microsoft Dynamics AX?Manufacturing sectors use Microsoft Dynamics AX for resource planning and supply chain management, enhancing operational efficiency. Retail companies benefit from its real-time analysis and finance capabilities. Service industries find its HR and inventory management features valuable, leveraging the system for both on-premise and cloud setups to optimize processes and integration.
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