

Infor CloudSuite and Microsoft Dynamics AX are competing in the enterprise resource planning solutions category. Microsoft Dynamics AX seems to have the upper hand due to its robust features and scalability.
Features: Infor CloudSuite specializes in industry-specific solutions, real-time analytics, and flexible integration. Microsoft Dynamics AX offers comprehensive functionality, strong reporting tools, and better integration with Microsoft products.
Room for Improvement: Infor CloudSuite could improve its scalability, multi-region support, and advanced reporting capabilities. Microsoft Dynamics AX needs enhancements in industry-specific customization, ease of initial setup, and better cost management for smaller enterprises.
Ease of Deployment and Customer Service: Infor CloudSuite's cloud-centric approach allows straightforward deployment with industry-focused support. Microsoft Dynamics AX involves a more complex setup but provides strong technical support for smoother operations over time.
Pricing and ROI: Infor CloudSuite is attractive for small and medium enterprises with competitive pricing and low initial costs. Microsoft Dynamics AX, with higher initial investment, offers extensive features that may result in greater long-term ROI, appealing to larger enterprises.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Microsoft has really good documentation, and they are known for that.
It does not support consolidated financial reporting.
Microsoft Dynamics AX already has multiple functions for sales, inventory, HR, finance, and supply chain.
There are these things called AOS nodes where if you have more users and performance decreases, you can add more servers to the cluster.
Infor CloudSuite is very stable, provided there is a good internet connection.
If you do the maintenance and have your own people, it could be stable, but it means a lot of work.
I have not had any major issues with stability.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
The user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Another drawback is the absence of features like purchase order accruals, critical accounting concepts, and a robust fixed assets module.
It is no longer supported from a security perspective, so it is not getting updated.
Most companies working with AX currently transforming to D365, upgrading their ERP systems, which are more enhanced and have additional features such as dashboards.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Acquiring a developer license for customization is expensive, costing over one hundred thousand Hong Kong dollars.
With Infor CloudSuite, you can manage and maintain document profiles. With this feature, you can automate the dispatch of your documents either to customers or suppliers, significantly cutting down the admin time for your order processing team or procurement team.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
There are many levels of security and permissions for each user to monitor and access specific data relative to their functions.
Once I have tuned it, it is like a nice running engine. It just continues to run smoothly.
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
| Product | Market Share (%) |
|---|---|
| Microsoft Dynamics AX | 3.4% |
| Infor CloudSuite | 2.1% |
| Other | 94.5% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 10 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 13 |
| Large Enterprise | 17 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
Microsoft Dynamics AX is an enterprise resource planning (ERP) solution designed to support the business processes of organizations in a wide range of industries, including manufacturing, retail, and professional services. The solution offers a comprehensive set of tools and features to support financial management, supply chain management, human resources management, and project management, among others.
With Dynamics AX, organizations can manage their financial operations, including general ledger, accounts payable, accounts receivable, and cash management. It also offers tools for managing the supply chain, including inventory management, purchase order management, and sales order management. Dynamics AX also supports human resources management, including employee self-service, benefits administration, and payroll. Overall, it is a flexible and scalable platform for organizations of all sizes.
Microsoft Dynamics AX Features
Microsoft Dynamics AX has many valuable key features. Some of the most useful ones include:
Microsoft Dynamics AX Benefits
There are many benefits to implementing Microsoft Dynamics AX. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Microsoft Dynamics AX is a solution that stands out when compared to many of its competitors. Some of its major advantages are its UI functionality, flexibility, and cost-effectiveness.
"The most valuable feature I've found is the UI functionality,” says Navnath B., Head IT and CIO at Mutual Automotive Pvt Ltd.
Another PeerSpot reviewer, Timpa A., IT Manager at an energy/utilities company says he like the solution because "It is flexible and cost-effective."
Shahzad I., ERP Project Manager & Managing Consultant at Liwa Education, Iranfava, explains, “It's good for retail businesses. It expands a lot and constantly brings on new features. It's got a lot of competitive features.”
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