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JD Edwards EnterpriseOne vs Microsoft Dynamics AX comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
JD Edwards EnterpriseOne provides financial benefits and returns, though results vary, depending on effective use and timeframes.
Sentiment score
7.9
Microsoft Dynamics AX enhances ROI by streamlining financial processes, improving efficiency, and benefiting large-scale operations with centralized management.
Previously, there was significant development for customizations, but with JD Edwards EnterpriseOne, the necessary reports are readily available, reducing maintenance costs.
 

Customer Service

Sentiment score
4.7
JD Edwards EnterpriseOne support is effective and responsive, but cloud focus affects on-premise attention, with varied sales experiences.
Sentiment score
4.3
Customer service for Microsoft Dynamics AX varies, with partner support rated from 3 to 9, highlighting inconsistency and mixed experiences.
They act quickly, and the partners stay up-to-date with the latest innovations.
The technical support is a strong point, and I would rate it an eight on a scale of one to ten.
I would rate the customer service and support of JD Edwards EnterpriseOne a seven out of ten.
Microsoft has really good documentation, and they are known for that.
 

Scalability Issues

Sentiment score
7.5
JD Edwards EnterpriseOne is scalable and adaptable for various industries, but may require substantial support for configuration and updates.
Sentiment score
7.2
Microsoft Dynamics AX is scalable for medium to large businesses, but older versions face hardware challenges despite Azure integration.
It is suitable for any business size, from retail to manufacturing, and can grow with any business.
It does not support consolidated financial reporting.
There are these things called AOS nodes where if you have more users and performance decreases, you can add more servers to the cluster.
 

Stability Issues

Sentiment score
7.7
JD Edwards EnterpriseOne is stable but faces integration challenges; skilled setup and Oracle support help mitigate issues.
Sentiment score
7.4
Microsoft Dynamics AX is stable with proper setup, but customization and updates can affect performance, requiring manual issue resolution.
JD Edwards EnterpriseOne is very stable.
I rate the stability of JD Edwards EnterpriseOne as a seven out of ten.
I have not had any major issues with stability.
 

Room For Improvement

JD Edwards EnterpriseOne needs improved UI, reporting, scalability, customization, integration, stability, automation, cloud capabilities, and support.
Microsoft Dynamics AX faces challenges with usability, infrastructure, and integrations, alongside limited resource capacity and costly customization.
JD Edwards should consider implementing more user-friendly interfaces and downloads to aid end users.
There is room for improvement on the payroll side, as the solution is not very strong in this area.
I would like to see improvements in the analytical part of JD Edwards EnterpriseOne, specifically in the business intelligence aspect, to enhance its capabilities compared to bespoke solutions.
Another drawback is the absence of features like purchase order accruals, critical accounting concepts, and a robust fixed assets module.
It is no longer supported from a security perspective, so it is not getting updated.
 

Setup Cost

JD Edwards EnterpriseOne pricing is complex but competitive, ideal for companies over €20 million, with perpetual licensing options.
Microsoft Dynamics AX is costly with high setup fees and subscriptions, while Business Central offers a budget-friendly alternative.
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications.
Acquiring a developer license for customization is expensive, costing over one hundred thousand Hong Kong dollars.
 

Valuable Features

JD Edwards EnterpriseOne offers flexible, user-friendly solutions with robust integration, customization, and analytics, enhancing efficiency across various business processes.
Microsoft Dynamics AX offers flexible, user-friendly features with seamless Excel integration, enhancing scalability, customization, and cloud-based project management.
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information.
JD Edwards EnterpriseOne manages multiple manufacturing modes in the same process effectively.
I have not had any major issue with stability.
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
 

Categories and Ranking

JD Edwards EnterpriseOne
Ranking in ERP
12th
Ranking in Activity Based Costing Software
5th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
61
Ranking in other categories
Production Planning (3rd), Demand Management (2nd)
Microsoft Dynamics AX
Ranking in ERP
6th
Ranking in Activity Based Costing Software
3rd
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
56
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the ERP category, the mindshare of JD Edwards EnterpriseOne is 2.9%, down from 3.6% compared to the previous year. The mindshare of Microsoft Dynamics AX is 6.0%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Q&A Highlights

Ariel Lindenfeld - PeerSpot reviewer
Mar 30, 2015
 

Featured Reviews

Eric Oboh - PeerSpot reviewer
Enables efficient finance and maintenance management with real-time data and strong integration
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information. Additionally, the mobile features are beneficial as they allow managers to approve or reject orders on the go. JD Edwards EnterpriseOne ( /products/jd-edwards-enterpriseone-reviews ) provides real-time data, which is very timely for decision-making. Managers have dashboards created for them that are readily updated for insightful information. This reflects the improved business intelligence features of the solution.
SherifAnter - PeerSpot reviewer
The sales and distribution modules are robust, and reliable, and seldom encounter issues
In GP, there are certain features like financial reporting that aren't part of the core GP package. Users might need to install additional components for these features. For example, there's a reseller product called Management Reporter, but many users would prefer to have the reporting capabilities integrated within GP itself, rather than relying on external tools. The manufacturing module in GP is quite basic, and those who require more advanced manufacturing capabilities often turn to third-party modules or tools. Additionally, you might be aware that in 2028, GP is expected to reach its end of life. Microsoft has already ceased selling GP to new customers. It's essentially the same product, but this marks the final year for GP's availability.
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Answers from the Community

Ariel Lindenfeld - PeerSpot reviewer
Mar 30, 2015
Mar 30, 2015
Hard to help without knowing more about your specific environment, but I would concur with Kevin - if you and your users are a Microsoft shop then Dynamics will probably win out on user acceptance in this comparison. This is a recurring theme in multiple case studies we have written. You may wish to consult this white paper: http://istart.com.au/research-articles/an-expert-guide-to-selecting-an...
2 out of 10 answers
it_user132531 - PeerSpot reviewer
Mar 19, 2015
I can only really speak about Dynamics Ax as I have little knowledge of the Jd Edwards package. From a users point of review we have had good feedback about most of the functionality. A few issues with low resolution machines and windows sizing but anyone that uses ms office should be able to pick up Dynamics relatively easy. The most difficult part is the data setup for financial and items. I will not say Dynamics is perfect as it will require some development work in areas that should be out of the box. However, as long as you are careful with what is changed then the product should meet most requirements. Just try to look at Business process change before changing core functionality. I have seen disasters where businesses try to amend the system to fit practices that are not within the Dynamics processes. Hope this assists Kind regards Tony Bowyer
it_user209505 - PeerSpot reviewer
Mar 19, 2015
Any specific reason to lean towards Dynamics AX and not even considering SAP ?
 

Top Industries

By visitors reading reviews
Manufacturing Company
15%
Computer Software Company
12%
Financial Services Firm
9%
Healthcare Company
6%
Computer Software Company
13%
Manufacturing Company
11%
Comms Service Provider
6%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about JD Edwards EnterpriseOne?
The tool is valuable for its rich set of functionalities and stability. The solution is stable. The customer service and support is good.
What is your experience regarding pricing and costs for JD Edwards EnterpriseOne?
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications, and consultancy costs are on the high side.
What advice do you have for others considering JD Edwards EnterpriseOne?
I recommend JD Edwards EnterpriseOne due to its stability and functionality, but it may be cost-prohibitive for clients who are budget-conscious. I rate JD Edwards EnterpriseOne an eight out of ten.
What needs improvement with Microsoft Dynamics AX?
Microsoft Dynamics AX has several areas that need improvement, particularly when compared to larger systems. It lacks the concept of month-end closing, which is essential for tight control over fin...
What is your primary use case for Microsoft Dynamics AX?
I primarily use Microsoft Dynamics AX ( /products/microsoft-dynamics-ax-reviews ) for the financial module, which includes the general ledger, account payable, account receivable, inventory, and pu...
 

Also Known As

No data available
Dynamics AX, Axapta, MS Dynamics AX
 

Overview

 

Sample Customers

TechNova Imaging Systems (P) Ltd, Jordan Petroleum Refinery, Hosun Universal Co. Ltd., Grupo Corporativo Papelera SA de CV, Label Technology Inc., Uniwax S.A., Al Jaber Group, SOMAR Corporation, SICIM S.p.A.,
ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A.
Find out what your peers are saying about JD Edwards EnterpriseOne vs. Microsoft Dynamics AX and other solutions. Updated: June 2025.
859,687 professionals have used our research since 2012.