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JD Edwards EnterpriseOne vs Microsoft Dynamics AX comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Users report financial benefits from JD Edwards EnterpriseOne, citing stability, cost savings, and minimal resources needed for support.
Sentiment score
6.8
Microsoft Dynamics AX boosts productivity and efficiency, offering customizable solutions with significant ROI, despite challenges in precise measurement.
Previously, there was significant development for customizations, but with JD Edwards EnterpriseOne, the necessary reports are readily available, reducing maintenance costs.
Director at Vertex Business Systems
 

Customer Service

Sentiment score
4.6
JD Edwards EnterpriseOne's technical support is responsive and competent, but complex issues may require preparation and persistence for resolution.
Sentiment score
4.1
Microsoft Dynamics AX support is praised for availability but criticized for costly, slow handling of complex issues and customizations.
Their support is expensive, and I don't think you're getting your bang for your buck.
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
They act quickly, and the partners stay up-to-date with the latest innovations.
Chief Financial and Operating Officer at Aicrem Square
The technical support is a strong point, and I would rate it an eight on a scale of one to ten.
Director at Vertex Business Systems
Microsoft has really good documentation, and they are known for that.
Senior System Analyst at a computer software company with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.3
JD Edwards EnterpriseOne efficiently scales across businesses, ensuring reliable integration despite challenges, making it suitable for diverse industries.
Sentiment score
7.1
Microsoft Dynamics AX offers scalability, especially in the cloud, but older versions struggle with complex setups for larger clients.
It is suitable for any business size, from retail to manufacturing, and can grow with any business.
Director at Vertex Business Systems
Microsoft Dynamics AX already has multiple functions for sales, inventory, HR, finance, and supply chain.
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
It does not support consolidated financial reporting.
Business Analyst at Kpmhealth.com
There are these things called AOS nodes where if you have more users and performance decreases, you can add more servers to the cluster.
Senior System Analyst at a computer software company with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.6
JD Edwards EnterpriseOne is generally reliable with most users reporting high stability, especially with proper maintenance and updates.
Sentiment score
7.1
Microsoft Dynamics AX is generally stable, though stability varies with infrastructure and updates, with mixed user ratings.
JD Edwards EnterpriseOne is very stable.
Director at Vertex Business Systems
I rate the stability of JD Edwards EnterpriseOne as a seven out of ten.
Commercial Controller at IFS
If you do the maintenance and have your own people, it could be stable, but it means a lot of work.
Head of Controlling and IT at Melinda
I have not had any major issues with stability.
Senior System Analyst at a computer software company with 1,001-5,000 employees
 

Room For Improvement

JD Edwards EnterpriseOne needs improvements in UI, reporting tools, cloud features, customization, and industry-specific functionalities for better usability.
Microsoft Dynamics AX requires greater efficiency, improved user interface, better integration, and more flexible, scalable, and localized features.
JD Edwards should consider implementing more user-friendly interfaces and downloads to aid end users.
Commercial Controller at IFS
JD Edwards EnterpriseOne's analytics are not that helpful.
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
I would like to see improvements in the analytical part of JD Edwards EnterpriseOne, specifically in the business intelligence aspect, to enhance its capabilities compared to bespoke solutions.
Director at Vertex Business Systems
Microsoft Dynamics AX lacks the concept of month-end closing, which is essential for tight control over financial periods.
Business Analyst at Kpmhealth.com
It is no longer supported from a security perspective, so it is not getting updated.
Senior System Analyst at a computer software company with 1,001-5,000 employees
Most companies working with AX currently transforming to D365, upgrading their ERP systems, which are more enhanced and have additional features such as dashboards.
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
 

Setup Cost

JD Edwards EnterpriseOne offers competitive pricing with a perpetual license, ideal for medium to large enterprises, but can incur extra costs.
Microsoft Dynamics AX has high initial costs, with variable regional pricing, but cloud options may offer savings.
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications.
Director at Vertex Business Systems
Initially, JD Edwards EnterpriseOne was priced very high, and the licensing is very expensive.
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
Acquiring a developer license for customization is expensive, costing over one hundred thousand Hong Kong dollars.
Business Analyst at Kpmhealth.com
 

Valuable Features

JD Edwards EnterpriseOne provides user-friendly, scalable ERP solutions with extensive integration, customization, and advanced data management for improved business processes.
Microsoft Dynamics AX offers comprehensive ERP solutions with strong security, seamless integration, and efficient support for finance, supply chain, and sales.
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information.
Director at Vertex Business Systems
JD Edwards EnterpriseOne manages multiple manufacturing modes in the same process effectively.
Chief Financial and Operating Officer at Aicrem Square
The multi-currency feature affects our global operations and helped us implement it across South Africa, Japan, Portugal, and South Korea.
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
The adjustments and availability to create more than one virtual company allow large companies, which combined represent one group of companies, to connect and streamline their financials and operations.
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
I have not had any major issue with stability.
Senior System Analyst at a computer software company with 1,001-5,000 employees
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
Business Analyst at Kpmhealth.com
 

Categories and Ranking

JD Edwards EnterpriseOne
Ranking in ERP
9th
Ranking in Activity Based Costing Software
5th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
63
Ranking in other categories
Production Planning (1st), Demand Management (1st)
Microsoft Dynamics AX
Ranking in ERP
5th
Ranking in Activity Based Costing Software
3rd
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
58
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the ERP category, the mindshare of JD Edwards EnterpriseOne is 2.4%, down from 3.2% compared to the previous year. The mindshare of Microsoft Dynamics AX is 3.4%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP Market Share Distribution
ProductMarket Share (%)
Microsoft Dynamics AX3.4%
JD Edwards EnterpriseOne2.4%
Other94.2%
ERP
 

Q&A Highlights

Ariel Lindenfeld - PeerSpot reviewer
VP Product at PeerSpot
Mar 30, 2015
 

Featured Reviews

Euan Ellis - PeerSpot reviewer
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
Has supported global operations through multi-currency and modular customization
Oracle's support is not that good for JD Edwards EnterpriseOne. Their support is expensive, and I don't think you're getting your bang for your buck. For the cloud product, they do give you support, but everything is online and you might not get somebody. I would give Oracle's support for JD Edwards EnterpriseOne about a 6.5 on a scale of one to 10.
reviewer2765214 - PeerSpot reviewer
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
Has required ongoing support and modernization but effectively manages core operations and complex workflows
Microsoft Dynamics AX is a very strong ERP system, applicable for customizations to help companies and organizations streamline their processes. The specific feature I find most valuable about Microsoft Dynamics AX is the applicable permissions. There are many levels of security and permissions for each user to monitor and access specific data relative to their functions. Additionally, the linkage and transition between exploring and moving from window to window, from function to function is valuable. The impact of Microsoft Dynamics AX on managing financial processes is significant. It's a very important element for financial departments as it represents all transactions, references, and records. The adjustments and availability to create more than one virtual company allow large companies, which combined represent one group of companies, to connect and streamline their financials and operations.
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Answers from the Community

Ariel Lindenfeld - PeerSpot reviewer
VP Product at PeerSpot
Mar 30, 2015
Mar 30, 2015
Hard to help without knowing more about your specific environment, but I would concur with Kevin - if you and your users are a Microsoft shop then Dynamics will probably win out on user acceptance in this comparison. This is a recurring theme in multiple case studies we have written. You may wish to consult this white paper: http://istart.com.au/research-articles/an-expert-guide-to-selecting-an...
2 out of 10 answers
it_user132531 - PeerSpot reviewer
Application Manager at a manufacturing company with 51-200 employees
Mar 19, 2015
I can only really speak about Dynamics Ax as I have little knowledge of the Jd Edwards package. From a users point of review we have had good feedback about most of the functionality. A few issues with low resolution machines and windows sizing but anyone that uses ms office should be able to pick up Dynamics relatively easy. The most difficult part is the data setup for financial and items. I will not say Dynamics is perfect as it will require some development work in areas that should be out of the box. However, as long as you are careful with what is changed then the product should meet most requirements. Just try to look at Business process change before changing core functionality. I have seen disasters where businesses try to amend the system to fit practices that are not within the Dynamics processes. Hope this assists Kind regards Tony Bowyer
it_user209505 - PeerSpot reviewer
SAP Netweaver Basis Consultant at a tech services company
Mar 19, 2015
Any specific reason to lean towards Dynamics AX and not even considering SAP ?
 

Top Industries

By visitors reading reviews
Outsourcing Company
17%
Manufacturing Company
13%
Computer Software Company
8%
Financial Services Firm
6%
Manufacturing Company
11%
Computer Software Company
8%
Comms Service Provider
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise12
Large Enterprise32
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise13
Large Enterprise17
 

Questions from the Community

What do you like most about JD Edwards EnterpriseOne?
The tool is valuable for its rich set of functionalities and stability. The solution is stable. The customer service and support is good.
What is your experience regarding pricing and costs for JD Edwards EnterpriseOne?
Initially, JD Edwards EnterpriseOne was priced very high, and the licensing is very expensive. I think Oracle has revised those prices. Competition has perhaps forced them to revise those pricing b...
What advice do you have for others considering JD Edwards EnterpriseOne?
I have experience with similar solutions and also this product, JD Edwards EnterpriseOne. I haven't worked with JD Edwards EnterpriseOne for the last 18 months, but I still know the product. I am f...
What needs improvement with Microsoft Dynamics AX?
I don't know if Microsoft Dynamics AX is still receiving official technical support from Microsoft. I can see most companies working with AX currently transforming to D365, upgrading their ERP syst...
What is your primary use case for Microsoft Dynamics AX?
I'm using Microsoft Dynamics AX to process and monitor the sales process from end-to-end, starting from placing orders. First, the order entry and placing the sales order, creating purchase requisi...
 

Also Known As

No data available
Dynamics AX, Axapta, MS Dynamics AX
 

Overview

 

Sample Customers

TechNova Imaging Systems (P) Ltd, Jordan Petroleum Refinery, Hosun Universal Co. Ltd., Grupo Corporativo Papelera SA de CV, Label Technology Inc., Uniwax S.A., Al Jaber Group, SOMAR Corporation, SICIM S.p.A.,
ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A.
Find out what your peers are saying about JD Edwards EnterpriseOne vs. Microsoft Dynamics AX and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.