Google Workspace Reviews

We use Google Workspace for email and also for Google tools like Calendar. We're a customer of Google Cloud Solutions.

It helped us a lot because we use not just email but Calendar and Google Meet daily. Also, Google Spreadsheet, the live presentations, and Google Slides. Those are the tools we use today, especially Google Meet and Gmail.

For project management, we use the Jira solution. We put our projects into a team, distribute tasks, and collaborate. We use Jira for task management and to track whether tasks are completed.

Google Meet is the most valuable function for me. It has enhanced collaboration in our team.

We started using AI, especially for creating presentations. We are also trying to use some artificial intelligence to automate spreadsheets. It's still at the beginning, but we have started, so the results are good but not perfect yet.

We would like to use something within Google Workspace for project management, but we didn't find it there. We use Jira because we are familiar with it. But if Google Workspace could provide a solution, it would help us a lot because then it would be integrated with Calendar and other tools.

I have been using it since the beginning of our company. So, it has been six months.

It's very good, very stable. We never had any performance or availability problems with Workspace.

It's fine. Every time we need something, we are able to find it. We also have no problems implementing new things. We're pretty satisfied with Workspace.

We never contacted Google Workspace support.

We used personal Gmail, which is not Workspace, at the very beginning. Then we moved to Workspace for business privileges.

I used a different solution. We basically use Hubspot, Jira, and Google Workspace - only these three tools.

It was quite easy and straightforward.

The setup took a couple of hours. It's not complicated.

It's what we use, so it helps us. It's expensive, but we don't have another tool to create this integrated environment where we can have team meetings, calendars synced, and so on. So, we pay for this integration within the Google environment. It's expensive for us, as we don't have enough customers yet, but we're going to get them.

Pricing is something concerning. We find the solution very expensive. It's a concern because every time we add a new user, we have to add a license at a per-user price. We consider it expensive. Today, it's our most expensive bill.

We didn't evaluate other options. We just moved to Workspace and didn't check the market.

I would recommend it. Just take care of the costs, but in general, I would recommend it. 

Overall, I would rate the solution an eight out of ten. The only problem I see today is that it's a bit expensive for us. We are in Latin America and have to convert US dollars to our local currency, and the exchange becomes expensive.

We have not faced any problems in integrating the applications that were earlier on Microsoft Office. We have also not faced problems with accessing our data.

All the Microsoft Office features are available in Google Workspace. We have not faced any problems. The synchronization is much better than Microsoft Office. The integration with Microsoft and non-Microsoft products is seamless. We use multi-factor authentication or encryption for data security and user privacy. The admin controls in Google Workspace are effective.

Microsoft has Copilot. Integrating Copilot with Google Workspace is slightly difficult. I would like to see more integration with different platforms. There are some aesthetics on the AI components that we are working around.

I have been using the solution for many years.

The tool is more stable than other products.

The tool is scalable. There are 57 hospitals, and every hospital has more than 1000 users. We have plans to increase the usage. Some prefer using Office 365. We have given them the freedom to choose what they use.

The initial setup is straightforward. The process is seamless. I do not have to do any extra setup. We do not need documentation. The product is cloud-based. The deployment is automated.

The solution was deployed in-house.

The real-time collaboration and integration of data and other applications is seamless.

The cost is distributed among the hospitals. We pay annually. We receive corporate discounts. The pricing is reasonable.

We prefer Google Workspace over Office 365. The setup process of Office 365 is a bit complex. A lot of features in Office 365 are not documented.

The solution can be used on any device. The data security and user privacy are okay. Overall, I rate the tool a nine out of ten.

I use this solution for emailing, checking calendars, and storing data in Google Drive. 

I find Google Mail within Workspace to be very convenient. This is one of the reasons why I started using Google services. Tools like Google Sheets and Google Docs are much better than Microsoft Office. Google Workspace is much more intuitive and convenient than Microsoft Office.

In Google Photos, if you want to share some pictures and generate a view link to send it to somebody else, you have to go through five steps, which is absolutely silly, in my opinion. There are too many steps; this should be an easy task if you want to share five pictures with your friends. 

I have been using this solution for ten years. 

The solution is very stable. I faced no problems personally. 

This is a scalable solution. 

Getting technical support is difficult for this product. You can write an email to the support team, but personal contact is difficult; you can't call someone directly. 

I have used Microsoft Office, but it's not as intuitive as this solution. 

It's an online service, and installation is not needed. No maintenance is required for this solution. 

I am paying for storage, but the price is average, it's not so expensive. 

I would advise others to use Google Workspace because it's very intuitive. The entry threshold of the solution is not high. Some systems are very difficult to use and understand at the beginning, but it's quite the opposite in Google Workspace. I would rate the solution an eight out of ten. 

I use Google Workspace for work and personal purposes. For example, I use Gmail to connect with friends and family members. I send emails and links to articles and videos I like to watch.

I do HR consulting on the side, so from a work standpoint, I use Google Workspace to help organize invoices and submit proposals to potential clients. I mainly communicate through Gmail to get my side business going.

Google Workspace improved my side business because it made me more efficient and helped me save time-wise.

For example, when I send out an email to a client on Gmail, I say, "Hey, does this time make sense for you for an initial consultation or the actual consultation itself?" I send that email out, and Google Calendar already puts it in, so if I say, "Hey, I'm excited to meet you at 3:00 PM," it already suggests that event. As soon as I go in and confirm that event, it pops up on my Google calendar, making the process more streamlined for my side business.

For video chatting and video conferencing with my clients, I use Google Meet.

First, not many competitors can do precisely what Google Workspace does in terms of email management and calendar management through its Gmail and Google Calendar apps.

For example, its closest competitor in the email management niche is Microsoft Outlook, particularly the personal email that has @outlook.com as part of the address, which isn't as fluid as Gmail. I find Gmail very seamless.

I know you can't compare Google and Apple, but Gmail is the iPhone of smartphones in terms of seamlessness. I prefer Gmail as an email system over other email solutions.

Google Workspace does a pretty good job, so it doesn't have that much room for improvement, but what would make it even better is if its apps, for example, Gmail, could integrate with more apps, such as Evernote and specific cloud-based platforms.

I know many third parties don't like working with each other, but if there's a way to integrate the solution with more apps, and it could be in one seamless system, that would be even better.

In the next release of Google Workspace, I'd like it to have a predictive text or template feature, for example, in Gmail. When you're ready to craft an email, it would be great if the app automatically generates specific words, phrases, or sentences based on data pulled from prior Gmail conversations or chats. Google is doing this to an extent, but it still needs more improvement.

I've been using Google Workspace since its inception in 2010, so that's twelve years.

I'd rate the stability of Google Workspace as nine out of ten. The Gmail app was down once, many years ago, though I wonder if that was a regional or nationwide outage. I couldn't send a few emails, but that happened only once.

The scalability of Google Workspace is a nine out of ten for me.

I've never needed Google Workspace technical support, so I have yet to experience contacting support.

Setting up Google Workspace was the easiest, so its initial setup is a ten out of ten. It took less than a day to deploy the solution, specifically just two hours. The migration and integration processes took the most time, but that depends on how much data you have, though it was pretty seamless.

I did the deployment for Google Workspace, and I could call if I ever needed any help.

You pay for Google Workspace based on your usage and the apps you use, but in my case, it's free, but if I used it a lot more, I'd probably need to pay. 15GB is enough for me, but I see myself upgrading and paying the additional charges for more storage regularly. Every two years, I delete emails I no longer need, and I manage my email inbox. If I need more storage, then I'd have to pay extra.

I evaluated Microsoft Outlook and Yahoo, which merged with AOL, as potential options, but Yahoo wasn't feasible for me. It was either Microsoft Outlook or Gmail from Google Workspace.

I'm using the latest desktop version of Google Workspace, including the latest iOS version on my iPhone. I'm using the latest Gmail and Google Calendar versions.

As Google Workspace is on the cloud, it doesn't require any maintenance. If I have any problems, I can call and get support.

At one point, my company had quite a few users of Google Workspace, though that number was under ten. Right now, I'm the only one using the solution, but I use it multiple times daily. I plan to increase my product usage, but that would depend on the business.

My advice to anyone planning to use Google Workspace is to use it because it's a great platform. It's a great system.

I'd give Google Workspace a solid nine, but if there's a bit of improvement in it, then it's a ten.

I'm a Google Workspace customer, not a partner.

The solution is primarily used for a variety of purposes. We use it for mailboxes, documentation, et cetera. 

Generally, people take it due to the fact that they think it's cheap. That's what I've actually found. A lot of the people who go with Workspace think it's inexpensive.

It's stable. There isn't really any downtime. 

We find the product to be scalable. 

In general, it is not living up to expectations.

It's hard to get backups and to get things restored. 

The initial setup is not intuitive at all. 

Technical support could be better.

I've worked with the solution for six to 18 months. 

The stability is fine. It's on par with Microsoft, for example. It works. It doesn't have that much downtime. There are no bugs or glitches. 

The solution can scale. You can scale quite a bit. It's not an issue at all. 

At one point, we had several hundred mailboxes. Now, we have about 50 left. We're moving away from the solution.

Technical support leaves a lot to be desired. They need to improve their services.

I've also worked with Microsoft. I prefer 365 to Google. 

I found the initial setup to be difficult. It's not very intuitive. The setup is cumbersome. It gets difficult when I have to pull information back in. I find it to be very fickle.

There are free and paid tiers of the product. 

If you want to get something just for personal use, it is okay. For a corporation, in terms of traceability and making sure you can get your information if something goes wrong, it's brutal. The infrastructure is not intuitive and technical support isn't great. 

When you've got issues, and you need to restore information or back information up, it's a nightmare. Even when you're exporting information out from the Workspace, when it exports it, you look at it, and it's just a mess. I would not recommend this solution to others. I'd rate it one out of ten.

I am working as a consultant in Google Workspace, providing solutions to Google Workspace customers. We offer deployment, management, and support for the product.

Google Workspace enhances collaboration by integrating Gmail, Chat, and Meet, making it easy to share documents and collaborate on projects.

The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail. Gemini, the AI feature in Google Workspace, helps in creating documents, composing emails, and enhancing productivity.

The downloading options need improvement, particularly in converting and viewing data formats like PST and inbox formats easily. It should be improved for Gmail and mails to make data export and import seamless.

I have been using Google Workspace for nine years.

The stability of Google Workspace is rated at nine out of ten since there is no such major downtime with the service.

I rate the scalability of Google Workspace an eight out of ten. It is overall scalable.

Earlier, Google technical support was very good. Now, sometimes, it seems slow in certain cases. Currently, I would rate it a seven out of ten.

Neutral

I have not used other products much, but I find Microsoft's suite to be quite confusing compared to Google Workspace.

The initial setup for Google Workspace is straightforward and easy to manage, from provisioning a new domain to setting up DNS records.

When moving from another platform, the implementation requires a proper project plan, timeline, and management of resources.

Pricing is a major concern for customers. Google offers competitive pricing, but there is scope for more affordable options. Costs can be high unless planned for long-term use.

I recommend Google Workspace for its user-friendly interface, ease of collaboration, and the availability of data access from anywhere at any time.

I'd rate the solution seven out of ten.

We are using Google Workspace for email communication, calendar, Google Drive, spreadsheets, and documents. The main usage includes cloud computing, online spreadsheets, and word documents for meetings and daily work.

It hasn't contributed a lot to improvements as I have reservations about using Google documents. However, it allows integrated email and calendar functionality.

I appreciate the ability to have Google applications as standalone apps instead of just using a browser. This allows me to manage my space effectively without losing focus by splitting windows. The real-time editing feature is valuable as well.

I prefer Microsoft Word over Google documents as it has more functionalities. For Google spreadsheets, certain functions available in Excel are missing, making it less efficient. Google could integrate Gemini AI with Google Workspace to enhance user experience.

I have used Google Workspace for about one year and a half.

The system is stable unless the internet connection is slow.

I can't comment on scalability as I am not in a management position. However, from a user perspective, it has been seamless.

I have never had direct interaction with Google technical support as we have an internal IT team that handles any issues.

The setup is simple. You log in to your email account and access features through the menu.

We have an internal IT team managing technical issues.

I'm not satisfied with the cost because I feel these services should be free as they use our data.

I was investigating UiPath document understanding, OpenText, and TunkStand Total Agility.

Improvements are needed in the area of document functionalities where Microsoft Word is still superior to Google documents.

I'd rate the solution seven out of ten.

The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that.

Learning the tool is straightforward because we're only using email. We need to verify that we have enough licenses. If we don't, we buy an additional license. Then, we create a user request for the new user.

I find the price high for the full suite features. Compared to Exchange Online, the price might not be too high, but you cannot choose only one functionality. When you buy Google Workspace, you have to get everything, including file storage and communication tools, which I don't use.

A more granular offering would be better, allowing me to purchase just the mail server with full online backup at a more competitive price compared to other solutions.

I have been using the product for 14 years. 

We have grown from 10 to 19 users and haven't seen any issues. 

At the very beginning, during the setup, we did contact Google support.

I don't use the fax system from Google Workspace; I use Dropbox. For local apps, I stick with Microsoft products. I haven't found anything better. I also use Exchange Online for some of my work, which works fine.

I like that Google Workspace eliminates the need for on-premise servers with tape backups to keep emails forever. That's why I use and continue to support it, even if we're transitioning to other tools. For instance, we might move from Dropbox to SharePoint and OneDrive. However, OneDrive hasn't convinced me yet, so I continue using Dropbox. The same reason I use Dropbox is why I use Google Workspace: it's the closest thing to the old-fashioned server and tape backup solution.

The biggest return on investment we've seen from the tool is the ability to save money by finding any email anytime, which is particularly useful in legal cases. However, from an operational perspective, it's more expensive than Exchange Online for our use case.

We have purchased an annual subscription. 

If users forget their passwords, they need to reset or change them, which involves contacting IT support. However, this doesn't happen very often.

I rate the overall product a nine out of ten. I don't have specific advice for IT professionals because the documentation is straightforward. I would advise considering the safety aspects before using any cloud solution, whether Google Workspace or something else. My feedback mainly applies to email usage, as I haven't used the file-sharing and communication tools enough.

We use Google Workspace for emails and documents.

The corporate email feature on Google's Gmail is fantastic. The other features that I like are Excel, Google Work, and Google Drive.

Google Workspace doesn't have some of the Excel and PowerPoint presentation functions you get with Microsoft Office. And also, Google Drive is missing shared drive functionalities like specific permissions, view, read, write, departments, and hierarchies.

Google Workspace should include enterprise-class features that Microsoft 365 or any file-sharing system provides, including managing the hierarchy of roles and permissions and directly attaching groups. Google Workspace should partner with Microsoft 365 to provide the flexibility and functions currently lacking in Google Docs, Google Sheets, and Google Slides.

I have been using Google Workspace for more than two years.

The functionality of Google Workspace is very robust.

We have not received any complaints from more than 200-300 employees who use Google Workspace regularly.

Before Google Workspace, I used to work with SharePoint and some internal tools in my previous organization.

The initial setup for Google Workspace is very minimal and takes less than half a day’s time. If you have a bit of technical experience, you should be able to set it up.

We procured Google Workspace by ourselves but later moved into a vendor because they provided invoice discounting and a credit period. Although the provider gives us the invoices, we do manage our accounts. We don't necessarily use their expertise to manage our accounts. The vendors were helpful in the beginning for the initial level of training and setting up. The vendor’s name is ‘Shivaami cloud services private limited.’

Sometimes, ROI cannot be directly measured in terms of money. However, we have had an ROI with Google Workspace regarding documentation, emails, calendars, and Google Meet.

The pricing of Google Workspace, so far, has been reasonable. The approximate licensing cost is around $5000 to $6000 per month. There are no additional costs for support and maintenance.

Before Google Workspace, we didn't evaluate any other options. Since we are a startup, we adapted to Gmail, one of the strong service providers in the mail ecosystem. Then we bought Google Workspace and started using Gmail, Google Drive, Google Meet, Google Docs, Google Sheets, and Google Slides.

Since Google Workspace is a SaaS product, it does not need maintenance. We have three to four admins who keep adding people to the Google Workspace so that they can use different products within the Workspace.

We will continue to be there on Google Workspace because our primary email server is Gmail. Some documentation and Excel sheet capabilities, Google Calendar, and Google Meet will continue to be there in Google Workspace, and we don't want to move away from that. I'm only looking for file storage, where I can manage permissions and edit those files on MS Office 365.

If you are booting up or setting up something new, go ahead and use Google Workspace because it is very easy to set up. You just have to go and register yourself. Google Workspace will not fit enterprises with over 5,000 people, various departments, other subordinate functions, and vendors working with them. Google has to work on the flexibility of Google Workspace's product site.

Overall, I rate Google Workspace a nine out of ten.

I use Google Workspace for Gmail and as my workstation.

The most valuable feature of Google Workspace is the sheets and documents.

There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution. 

The solution is lacking documentation and it would be helpful if there was an organized guide.

I have been using Google Workspace for approximately five years.

I rate the stability of Google Workspace a ten out of ten.

The scalability of Google Workspace is good. I have not doubted the functionality of the solution. There are a lot of scalability features. There should be more resources to learn how to scale the solution.

We have three people using the solution in my company.

The support is good.

I rate the support of Google Workspace a ten out of ten.

Positive

I have used other Google solutions and they all work seamlessly with one another. It is a large benefit.

The price of Google Workspace is reasonable. I pay less than 100 a month.

I rate Google Workspace an eight out of ten.

If the solution had better documentation I would give it a ten out of ten.