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Pros & Cons summary

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Prominent pros & cons

PROS

CyberArk Identity is praised for its feature-rich, user-friendly self-service and Office 365 provisioning service.
It is highly valued for integrating multiple IDs for on-premises Active Directory and ensuring continuity of service.
The adaptive interface and simple setup process enhance its efficiency and ease of use.
CyberArk Identity excels in identity governance, offering secure control over access to environments, which benefits financial services infrastructure.
The comprehensive integration capabilities, including auditing and monitoring with external tools like Splunk and Microsoft Defender, are highly regarded.

CONS

CyberArk Identity needs improvement in managing mobile devices and adding a Mobile Device Management feature.
Integration support is challenging, especially with third-party SMS gateways and scaling needs improvement.
Documentation could be more specific and detailed in guiding users to achieve their goals.
Translation quality is inconsistent, leading to difficulties when switching languages, such as from English to Spanish.
Initial setup and implementation of CyberArk Identity can be complex, often requiring assistance from partners and facing documentation issues.
 

CyberArk Identity Pros review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users.
VishalPawar - PeerSpot reviewer
Aug 29, 2025
The support of CyberArk Identity is really good.
Giovanni Perini - PeerSpot reviewer
Oct 6, 2025
The straight-through approach of CyberArk Identity is very easy to start with; after you start with it, you can very easily onboard your privileged accounts, and from there on, you can advance further and make it more and more secure.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: November 2025.
872,846 professionals have used our research since 2012.
IH
Mar 5, 2025
CyberArk Identity's ability to safeguard financial services infrastructure is good.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience.
MI
Oct 4, 2023
The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS.
Hariharan Thangasamy - PeerSpot reviewer
Oct 10, 2025
The best features in CyberArk Identity that I appreciate most are the recent updates that have added features in the cloud privilege environment.
RiaanDu Preez - PeerSpot reviewer
Aug 27, 2025
It has aided in troubleshooting by allowing logs to be extracted and sent to a correlation engine, such as QRadar, for notifications or alerts.
JA
Aug 7, 2025
The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
The initial setup of CyberArk Identity was straightforward.
 

CyberArk Identity Cons review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals.
VishalPawar - PeerSpot reviewer
Aug 29, 2025
The reporting functionality is somewhat complicated.
Giovanni Perini - PeerSpot reviewer
Oct 6, 2025
It was pretty complex to implement CyberArk Identity. We had some help from a partner, and that helped a lot. But even for the partner, it was really difficult to streamline the process of implementing.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: November 2025.
872,846 professionals have used our research since 2012.
IH
Mar 5, 2025
Integration or deployment is extremely difficult for CyberArk Identity.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation.
MI
Oct 4, 2023
In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one.
Hariharan Thangasamy - PeerSpot reviewer
Oct 10, 2025
I faced some challenges during the initial setup of CyberArk Identity. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components.
RiaanDu Preez - PeerSpot reviewer
Aug 27, 2025
Room for improvement for CyberArk Identity might be on the support side, as they constantly improve with new features and remove redundant ones, integrating multiple steps into a single one for easier use; however, this is not just CyberArk Identity, as many vendors start with basic troubleshooting services without recognizing that knowledgeable users often reach out after exhausting those options.
JA
Aug 7, 2025
One area for improvement is the complexity of the learning curve for new users.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
CyberArk Identity's GUI is an area with certain shortcomings that need improvement.