Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

CyberArk Identity integrates multiple IDs for on-premises Active Directory, enhancing security and user experience.
Its machine learning capabilities help clients understand their environment and activity.
Role-Based Access Control (RBAC) defines roles and assigns them to users seamlessly.
Integration with tools like Splunk aids in auditing, monitoring, and log analysis.
Single sign-on feature offers quick access, enhancing user convenience.

CONS

Users find the integration or deployment of CyberArk Identity to be extremely difficult.
Mobile device management capabilities could be enhanced within CyberArk Identity to allow for better management of such devices.
CyberArk Identity has faced challenges with third-party SMS gateway integration, requiring improvements in scalability and more seamless integration support.
CyberArk Identity's cloud adoption and reporting need enhancement, particularly in the financial sector where cloud usage might be limited.
Documentation for CyberArk Identity sometimes lacks specificity, causing difficulties during initial setup and integration with other components.
 

CyberArk Identity Pros review quotes

Eginegine9775 - PeerSpot reviewer
Engineer with 1-10 employees
Sep 24, 2019
The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory.
CH
Executive Director at Consulting and Enterprise Integrations S.A. de C.V.
Nov 6, 2020
The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security.
FU
Identity and Access Management Analyst at Security Finance Corporation
Sep 28, 2021
I found the solution to be stable.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
reviewer1181259 - PeerSpot reviewer
Sr. Analyst. at a tech services company with 10,001+ employees
Feb 20, 2022
If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity.
Prasanna Burri - PeerSpot reviewer
Group Head of IT & CEO at Dangote Industries Limited
Apr 30, 2022
The most valuable features of CyberArk Identity are its ability to control access to administrative staff.
Frank Tingle - PeerSpot reviewer
Solutions Architect at Sonatype
Jun 6, 2022
The initial setup is straightforward. It takes me up to an hour and a half.
reviewer1930047 - PeerSpot reviewer
Solution Architect at a tech services company with 11-50 employees
Aug 19, 2022
The setup, via cloud, is simple.
reviewer2113854 - PeerSpot reviewer
Pre-sales engineer at a computer software company with 201-500 employees
Mar 9, 2023
It has machine learning and can help clients to learn the environment and understand what is happening.
ProbalThakurta - PeerSpot reviewer
Senior Partner at a tech consulting company with 51-200 employees
Apr 6, 2023
The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization.
BRUNO REYNAUD - PeerSpot reviewer
Information Security Engineer - Pre-sales at a tech services company with 11-50 employees
May 12, 2023
The most valuable feature of CyberArk Identity is the adaptive interface.
 

CyberArk Identity Cons review quotes

Eginegine9775 - PeerSpot reviewer
Engineer with 1-10 employees
Sep 24, 2019
We would like to see an improvement in the ability to manage mobile devices.
CH
Executive Director at Consulting and Enterprise Integrations S.A. de C.V.
Nov 6, 2020
They can include the Mobile Device Management (MDM) feature.
FU
Identity and Access Management Analyst at Security Finance Corporation
Sep 28, 2021
The solution could be easier to use and I found it to be very complex involving many steps.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
reviewer1181259 - PeerSpot reviewer
Sr. Analyst. at a tech services company with 10,001+ employees
Feb 20, 2022
The user interface could be improved.
Prasanna Burri - PeerSpot reviewer
Group Head of IT & CEO at Dangote Industries Limited
Apr 30, 2022
CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area.
Frank Tingle - PeerSpot reviewer
Solutions Architect at Sonatype
Jun 6, 2022
More integrations would be better.
reviewer1930047 - PeerSpot reviewer
Solution Architect at a tech services company with 11-50 employees
Aug 19, 2022
They could improve their UI and make everything more user-friendly.
reviewer2113854 - PeerSpot reviewer
Pre-sales engineer at a computer software company with 201-500 employees
Mar 9, 2023
I'm not sure what needs improvement. It is a good platform.
ProbalThakurta - PeerSpot reviewer
Senior Partner at a tech consulting company with 51-200 employees
Apr 6, 2023
The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability.
BRUNO REYNAUD - PeerSpot reviewer
Information Security Engineer - Pre-sales at a tech services company with 11-50 employees
May 12, 2023
The OpenID features could improve in CyberArk Identity.