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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

CyberArk Identity excels in integrating multiple IDs for on-premises Active Directory, offering robust user management capabilities.
It features user self-service and Office 365 provisioning, facilitating easy access to resources and enhancing security.
The platform ensures smooth authentication, acting as an MFA for privileged access within organizations.
CyberArk Identity's integration capabilities, including with Microsoft Defender and Splunk, strengthen auditing and monitoring processes.
The single sign-on feature of CyberArk Identity provides fast, one-click access to important resources.

CONS

CyberArk Identity needs improvement in mobile device management, by including a Mobile Device Management (MDM) feature.
Integration and deployment remain challenging, particularly for third-party SMS gateways and network management, such as Cisco.
CyberArk Identity's documentation could be more specific, to better assist users in achieving goals and understanding changes needed.
Improving scalability and technical support is necessary, especially for cloud-based financial sector applications.
There is a need for enhancement in the management of multifactor authentication and addressing translation issues between languages.
 

CyberArk Identity Pros review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users.
IH
Mar 5, 2025
CyberArk Identity's ability to safeguard financial services infrastructure is good.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
MI
Oct 4, 2023
The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS.
JA
Aug 7, 2025
The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
The initial setup of CyberArk Identity was straightforward.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
The setup, via cloud, is simple.
WY
Feb 10, 2025
Being able to integrate CyberArk Identity with Microsoft Defender is valuable.
Avinash Gopu. - PeerSpot reviewer
Feb 29, 2024
The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring.
Joble John - PeerSpot reviewer
Jun 10, 2024
The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster.
 

CyberArk Identity Cons review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals.
IH
Mar 5, 2025
Integration or deployment is extremely difficult for CyberArk Identity.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
MI
Oct 4, 2023
In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one.
JA
Aug 7, 2025
One area for improvement is the complexity of the learning curve for new users.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
CyberArk Identity's GUI is an area with certain shortcomings that need improvement.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
They could improve their UI and make everything more user-friendly.
WY
Feb 10, 2025
To enhance the product, they can consider improving the user interface of the software and possibly the customer support team.
Avinash Gopu. - PeerSpot reviewer
Feb 29, 2024
The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support.
Joble John - PeerSpot reviewer
Jun 10, 2024
At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster.