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CyberArk Identity pros and cons

Vendor: CyberArk
4.1 out of 5
159 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

CyberArk Identity integrates multiple IDs for on-premises Active Directory and offers a user self-service program along with Office 365 provisioning, prioritizing user security.
CyberArk Identity is recognized for its stability, providing reliable authentication and acting as MFA for privileged access within organizations.
The initial setup of CyberArk Identity is straightforward, taking approximately an hour and a half, with cloud-based setup being simple.
CyberArk Identity has strong integration capabilities, including with Splunk for auditing, monitoring, and log analysis, as well as with Microsoft Defender for added security.
Role-Based Access Control in CyberArk Identity simplifies management by defining roles and assigning them, enhancing identity governance and control over access.

CONS

CyberArk Identity's mobile device management capabilities need enhancement.
Scalability is an issue, and integration support poses challenges without their SMS gateway.
Documentation should be more specific to help achieve particular goals.
The tool needs to improve its cloud adoption and reporting capabilities.
Deployment and integration with other systems are extremely difficult for CyberArk Identity.
 

CyberArk Identity Pros review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users.
IH
Mar 5, 2025
CyberArk Identity's ability to safeguard financial services infrastructure is good.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
MI
Oct 4, 2023
The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
The initial setup of CyberArk Identity was straightforward.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
The setup, via cloud, is simple.
WY
Feb 10, 2025
Being able to integrate CyberArk Identity with Microsoft Defender is valuable.
Avinash Gopu. - PeerSpot reviewer
Feb 29, 2024
The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring.
Joble John - PeerSpot reviewer
Jun 10, 2024
The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster.
S Azeem - PeerSpot reviewer
Jun 5, 2025
CyberArk Identity is at the top.
 

CyberArk Identity Cons review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals.
IH
Mar 5, 2025
Integration or deployment is extremely difficult for CyberArk Identity.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
MI
Oct 4, 2023
In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
CyberArk Identity's GUI is an area with certain shortcomings that need improvement.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
They could improve their UI and make everything more user-friendly.
WY
Feb 10, 2025
To enhance the product, they can consider improving the user interface of the software and possibly the customer support team.
Avinash Gopu. - PeerSpot reviewer
Feb 29, 2024
The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support.
Joble John - PeerSpot reviewer
Jun 10, 2024
At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster.
S Azeem - PeerSpot reviewer
Jun 5, 2025
Some areas experience slowness based on the workload. There's a need to enhance network performance despite the good user experience with access management.