Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

CyberArk Identity provides strong integration capabilities and multiple ID integration for on-premises Active Directory, enhancing security and streamlining identity management.
The setup process for CyberArk Identity is straightforward and quick, allowing for efficient deployment and easy integration with cloud services.
CyberArk Identity effectively aids in authentication as an MFA, supporting privileged access management and offering identity governance, delivering high confidentiality on access.
CyberArk Identity excels in managing user privileges with features like RBAC, facilitating role assignments and user identification management.
CyberArk Identity supports enterprise needs with effective auditing, monitoring, and integration with tools like Splunk for comprehensive log analysis.

CONS

CyberArk Identity faces challenges with managing mobile devices and could benefit from a Mobile Device Management (MDM) feature.
Improvements are needed in integration support, especially with third-party SMS gateways and network management, particularly with Cisco.
The complexity of CyberArk Identity makes it difficult to use, posing a steep learning curve for new users.
CyberArk Identity documentation could be more specific to guide users in achieving their goals more effectively.
CyberArk Identity lacks affordable options, especially for on-premise deployment, which demands a complex server infrastructure.
 

CyberArk Identity Pros review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users.
VishalPawar - PeerSpot reviewer
Aug 29, 2025
The support of CyberArk Identity is really good.
IH
Mar 5, 2025
CyberArk Identity's ability to safeguard financial services infrastructure is good.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,676 professionals have used our research since 2012.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience.
MI
Oct 4, 2023
The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS.
RiaanDu Preez - PeerSpot reviewer
Aug 27, 2025
It has aided in troubleshooting by allowing logs to be extracted and sent to a correlation engine, such as QRadar, for notifications or alerts.
JA
Aug 7, 2025
The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
The initial setup of CyberArk Identity was straightforward.
DerrickAkankwasa - PeerSpot reviewer
Sep 9, 2025
As soon as it is implemented, it fundamentally changes how users access systems, providing immediate security benefits.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
The setup, via cloud, is simple.
 

CyberArk Identity Cons review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals.
VishalPawar - PeerSpot reviewer
Aug 29, 2025
The reporting functionality is somewhat complicated.
IH
Mar 5, 2025
Integration or deployment is extremely difficult for CyberArk Identity.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,676 professionals have used our research since 2012.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation.
MI
Oct 4, 2023
In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one.
RiaanDu Preez - PeerSpot reviewer
Aug 27, 2025
Room for improvement for CyberArk Identity might be on the support side, as they constantly improve with new features and remove redundant ones, integrating multiple steps into a single one for easier use; however, this is not just CyberArk Identity, as many vendors start with basic troubleshooting services without recognizing that knowledgeable users often reach out after exhausting those options.
JA
Aug 7, 2025
One area for improvement is the complexity of the learning curve for new users.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
CyberArk Identity's GUI is an area with certain shortcomings that need improvement.
DerrickAkankwasa - PeerSpot reviewer
Sep 9, 2025
While CyberArk Identity is a leader in Identity Security, the integration of multiple components could be improved.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
They could improve their UI and make everything more user-friendly.