We performed a comparison between Cisco Duo and CyberArk Identity based on real PeerSpot user reviews.
Find out in this report how the two Single Sign-On (SSO) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It meets our security needs very well. It is easy to use, and documentation is also available. It is also very stable and scalable, and its support is also very good. We are satisfied with this solution."
"The product is reliable and easy to use."
"We get fewer threats to remediate due to the two-factor authentication, which does not allow as many threats through."
"The multi-factor authentication process and the geo-locking features are great."
"The anti-phishing feature is the most valuable."
"It was a simple way of providing two-factor authentication for remote access when we hit the COVID pandemic. It was very easy and quick to get it going."
"It is a good solution for hybrid environments and VPN."
"Documentation is the most valuable feature, and if you ever have to reach out to them with a question, their support is also fantastic."
"The most valuable feature of CyberArk Identity is the adaptive interface."
"The most valuable features of CyberArk Identity are its ability to control access to administrative staff."
"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."
"The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring."
"It has machine learning and can help clients to learn the environment and understand what is happening."
"I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."
"The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS."
"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
"The product could be more intuitive on the app."
"More automation and device insights would be helpful in achieving a seamless single pane of glass. Having the additional capability to streamline processes would also make things better."
"Sometimes, it's a little harder for customers to adopt."
"For upgrades, there should be a better notification of when they're coming out. We always have a testing phase, so we need to be ahead of it. It takes us longer before we can upgrade to the newest version."
"It already integrates with lots of products, but it can integrate with more products. There should be easy integration with Cisco products because sometimes, it can be quite complicated."
"Integration with a product such as Microsoft Sentinel would be great. As the product continually improves, I'm unsure if this feature is available."
"There is a little bit of apprehension for some users thinking, well, "How do I know this app is not collecting personal information from my personal device?""
"The pain point for us at one point was the Duo Authentication Proxy since we're on-premises and not in the cloud. We had to have a proxy machine that's in our DMZ to talk to Duo for us. The configuration of that was a little complicated."
"They can include the Mobile Device Management (MDM) feature."
"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."
"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."
"I'm not sure what needs improvement. It is a good platform."
"The OpenID features could improve in CyberArk Identity."
"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."
"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."
"We would like to see an improvement in the ability to manage mobile devices."
Cisco Duo is ranked 2nd in Single Sign-On (SSO) with 55 reviews while CyberArk Identity is ranked 9th in Single Sign-On (SSO) with 17 reviews. Cisco Duo is rated 8.8, while CyberArk Identity is rated 8.2. The top reviewer of Cisco Duo writes "Helps reduce the risk of a breach and is easy to deploy and onboard". On the other hand, the top reviewer of CyberArk Identity writes "Allows Linux and Unix administrators to login with single password ". Cisco Duo is most compared with Microsoft Entra ID, Fortinet FortiAuthenticator, Fortinet FortiToken, Yubico YubiKey and UserLock, whereas CyberArk Identity is most compared with Microsoft Intune, CyberArk Privileged Access Manager, Microsoft Entra ID, SailPoint IdentityIQ and PingFederate. See our Cisco Duo vs. CyberArk Identity report.
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