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Cisco Duo vs CyberArk Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Cisco Duo delivers ROI by enhancing security, reducing insurance premiums, simplifying integration, and consolidating security management for organizations.
Sentiment score
5.2
CyberArk Identity boosts resource efficiency and security, achieving up to 85% savings and enhancing strategic focus for users.
I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications.
I have not seen ROI with Cisco Duo; probably the opposite, because it impedes productivity time to be able to get into the system.
From my point of view, the biggest return on investment when using Cisco Duo is the security and the ease of setting it up.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
 

Customer Service

Sentiment score
7.0
Cisco Duo service is praised for reliability and efficiency, though some users desire quicker responses and easier access to specialists.
Sentiment score
6.5
CyberArk Identity's support is praised for effectiveness but needs improvement in response times and engineer expertise consistency.
They got back to us quickly, were nice, and gave us what we needed.
I would rate their support 10 out of 10.
Other support sections have failed miserably because of the lack of response time.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
I received prompt responses and support, which I would rate as very good.
 

Scalability Issues

Sentiment score
8.0
Cisco Duo's cloud-based scalability efficiently supports from small businesses to large enterprises with seamless integration and effortless expansion.
Sentiment score
7.3
CyberArk Identity is praised for scalability and adaptability, suiting various enterprise sizes despite occasional performance lags.
I believe Cisco Duo is very scalable because it is cloud-based.
We started out with just the basics, getting a token, and then we changed to push, and now, we have added the offline mode.
It scales easily because it is just tied into our identity provider, and it grows along with that.
We can use it on different phones and computers, demonstrating its scalability.
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
You can scale it out pretty easily, and you can implement it very small.
 

Stability Issues

Sentiment score
8.4
Cisco Duo is reliable, with minimal connectivity issues, strong communication, and quick resolution of occasional maintenance disruptions. Users are satisfied.
Sentiment score
7.9
CyberArk Identity is praised for stability and reliability, rated highly by users for consistent performance with minimal issues.
When there is a bigger problem, we get notifications from Cisco Duo saying, 'Hey, we have a problem,' and that has helped us.
We have never experienced any downtime.
It is very reliable, easy to use, and I don't have too many issues with it.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
 

Room For Improvement

Cisco Duo needs improvements in integration, compatibility, pricing, support, and features to address user frustrations and desired enhancements.
CyberArk Identity needs enhanced reporting, integration, ease of use, federation capabilities, onboarding, and intuitive user interface.
If you don't have internet access, you can't access your computer, only local access is available.
Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive.
There needs to be consideration for how to launch Cisco Duo with a handheld device that is not native, where you can install the application.
It would be helpful if they released a generalized document for processes such as migration.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
 

Setup Cost

Cisco Duo pricing is flexible and cost-effective, though perceptions vary based on scale, features, and support options.
CyberArk Identity pricing is higher but competitive, offering robust services appealing to larger companies needing strong security management.
The pricing is acceptable to them.
Their website lists $3 per month per user for the Essential license.
The approximate cost is around eighty dollars per user.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
 

Valuable Features

Cisco Duo's key features enhance security and accessibility with MFA, seamless integrations, and multi-device support, fostering user trust.
CyberArk Identity enhances security and operations with robust integration, SSO, MFA, and user-friendly features for improved team productivity.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
It is the most powerful access management system.
 

Categories and Ranking

Cisco Duo
Ranking in Authentication Systems
2nd
Ranking in Access Management
5th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
78
Ranking in other categories
Single Sign-On (SSO) (4th), ZTNA as a Service (5th), Cisco Security Portfolio (4th), Multi-Factor Authentication (MFA) (2nd)
CyberArk Identity
Ranking in Authentication Systems
10th
Ranking in Access Management
6th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
29
Ranking in other categories
Identity Management (IM) (8th), Authorization Software (3rd), Enterprise Password Managers (6th), User Entity Behavior Analytics (UEBA) (9th), Active Directory Management (6th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (6th)
 

Mindshare comparison

As of October 2025, in the Authentication Systems category, the mindshare of Cisco Duo is 8.1%, down from 11.1% compared to the previous year. The mindshare of CyberArk Identity is 2.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Market Share Distribution
ProductMarket Share (%)
Cisco Duo8.1%
CyberArk Identity2.1%
Other89.8%
Authentication Systems
 

Featured Reviews

Thomas Botts - PeerSpot reviewer
Managing security policies effectively with seamless authentication
The feature of Cisco Duo that I prefer the most is the policies, being able to control what we need to within the policies. You can get pretty granular. There isn't a lot of training that goes on in school districts. Email is an easy way where many people give out their credentials, so the level of protection is something that we definitely need in a school district. Cisco Duo's strong security authentication system has been easy when logging in, although the teachers don't appreciate it as much. We have it configured so users essentially just hit accept. If it sees any sort of built-in risk, then it steps up authentication. It's pretty easy. I appreciate it. I've encountered advantages with Cisco Duo in that it has stopped significant pushback from teachers. It has prevented credential sharing and unauthorized access. We've seen a huge decrease since we've rolled it out across the entire district.
Hariharan Thangasamy - PeerSpot reviewer
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
10%
Government
6%
Financial Services Firm
6%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise36
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What do you like most about Duo Security?
They are users who, as mentioned before, utilize RDPAP and MDPAP. It includes functionalities related to finance, specifically in single sign-on.
What is your experience regarding pricing and costs for Duo Security?
My experience with pricing, setup, costs, and licensing is that I do not get into pricing much; I leave it to procurement, but I think it's very competitive. We use other Cisco products such as fir...
What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
We do not specifically use the password vaulting feature of CyberArk Identity. The centralized user dashboard of CyberArk Identity has not been that important for us. If it would be possible to sha...
 

Also Known As

Duo Security
Idaptive
 

Overview

 

Sample Customers

Information Not Available
MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Find out what your peers are saying about Cisco Duo vs. CyberArk Identity and other solutions. Updated: October 2025.
872,706 professionals have used our research since 2012.