CyberArk Reviews

PeerSpot user
Systems Admin Analyst 3 at CPS Energy
Real User
Top 20
The Privileged Session Manager Proxy makes it extremely convenient for UNIX Administrators to utilize their favorite SSH client software
Pros and Cons
  • "The Password Upload Utility tool makes it easier when setting up a Safe that contains multiple accounts and has cut down the amount of time that it takes to complete the task."
  • "Currently, in Secure Connect, an end user is required to enter account information manually, and cannot save any of this information for future use."

What is our primary use case?

We use this solution for privileged systems access with a high emphasis on security. End users are required to go through a process of being vetted in our NERC environment in order to use the solution. This product has been used by my company for about five years now.

How has it helped my organization?

This product has placed a new culture in my company by making employees more aware of IT compliance and cyber security. It has also placed us in a position to meet NERC CIP v6 requirements.

What is most valuable?

The Password Upload Utility tool makes it easier when setting up a Safe that contains multiple accounts and has cut down the amount of time that it takes to complete the task.

Using the PSMP (Privileged Session Manager Proxy) makes it extremely convenient for UNIX Administrators to utilize their favorite SSH client software (i.e. SecureCRT or Putty) to connect to a privileged target without having to go through the PVWA web login.

What needs improvement?

I would like to see the product enhancement with the Secure Connect feature. Today, there is no functionality to create "Accounts" using Secure Connect to permanently store a user's working tab. It is a tedious manual process of entering host IP information and user credentials into a privileged target system.

Currently, in Secure Connect, an end user is required to enter account information manually, and cannot save any of this information for future use. It’s a manual process of entering information all the time. Unless you are working with accounts already stored in “Safes”.


For how long have I used the solution?

I have been using this solution for seven years.

What do I think about the stability of the solution?

We have noticed some stability issues with the PSM Servers. We've noticed that there may be a limitation on the number of users that a PSM Server can handle. We have two PSM Servers deployed in our Production environment and have come to a conclusion that we may need to add two more to stabilize the environment.

Upgrading to version 9.9 significantly reduced the stability issues with the PSM Servers and the limitation on the number of users that the PSM can handle.

How are customer service and support?

CyberArk could use some improvement in their level of customer service. Sometimes, it can take more than a day before a Case that I have submitted online gets a response from tech support.

The level of technical support has been great. The challenge has been to get an initial response and sometimes follow-up from CyberArk Support.

What about the implementation team?

If you are going to set up CyberArk for the first time, I highly recommend that you utilize their Professional Services. They are extremely knowledgeable and very helpful and will ensure that your implementation is a success.

What's my experience with pricing, setup cost, and licensing?

We use Texas DIR when evaluation and making purchases of products.

What other advice do I have?

We are currently on version 9.10. We would like to upgrade to the latest version some time this year. There is currently a CyberArk Security Bulleting CA19-09 that addresses potential administrative manipulations within the PVWA and the Digital Vault. CyberArk has released patch 9.10.4 to address the PVWA and they are working on releasing a patch for the Vault Server.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

CyberArk Questions

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 12 2023

If you were talking to someone whose organization is considering CyberArk Privileged Access Manager, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
May 12 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
May 12 2023

Please share with the community what you think needs improvement with CyberArk Privileged Access Manager.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
May 12 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
May 12 2023

Hi Everyone,

What do you like most about CyberArk Privileged Access Manager?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 12 2023

If you were talking to someone whose organization is considering CyberArk Identity, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 12 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
May 12 2023

Please share with the community what you think needs improvement with CyberArk Identity.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 12 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 12 2023

Hi Everyone,

What do you like most about CyberArk Identity?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
May 12 2023

If you were talking to someone whose organization is considering C3M Cloud Control , what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 12 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
May 12 2023

Please share with the community what you think needs improvement with C3M Cloud Control .

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
May 12 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 12 2023

Hi Everyone,

What do you like most about C3M Cloud Control ?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 04 2023

If you were talking to someone whose organization is considering CyberArk Enterprise Password Vault, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
May 04 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 04 2023

Please share with the community what you think needs improvement with CyberArk Enterprise Password Vault.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 04 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 04 2023

Hi Everyone,

What do you like most about CyberArk Enterprise Password Vault?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Apr 27 2023

If you were talking to someone whose organization is considering CyberArk Endpoint Privilege Manager, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Apr 27 2023

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Apr 27 2023

Please share with the community what you think needs improvement with CyberArk Endpoint Privilege Manager.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Apr 27 2023

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Apr 27 2023

Hi Everyone,

What do you like most about CyberArk Endpoint Privilege Manager?

Thanks for sharing your thoughts with the community!

Avinash Gopu - PeerSpot reviewer
Avinash Gopu
Associate VP & Cyber Security Specialist at Union Bank of California
Dec 07 2022
Hello community,  I am the Associate VP and Cyber Security Specialist at a large bank. I am researching PAM tools. These are our requirements for the PAM tool needed: - Privileged Access Governance and Administrative - Privileged Accounts Discovery and Management - Privileged Credentials Man...
Read More »
Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager at PeerSpot (formerly IT Central Station)
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Please share with the community what you think needs improvement with CyberArk PAS.

What are its weaknesses? What would you like to see changed in a future version?

reviewer1386480 - PeerSpot reviewer
reviewer1386480We found a lot of errors during the initial setup. They should work to improve… more »
reviewer1513986 - PeerSpot reviewer
reviewer1513986The product could be easier to use. More work needs to be done on this aspect… more »
54 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

If you were talking to someone whose organization is considering CyberArk Privileged Access Security, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Please share with the community what you think needs improvement with CyberArk Privileged Access Security.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What do you like most about CyberArk Privileged Access Security?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

If you were talking to someone whose organization is considering CyberArk PAS, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What do you like most about CyberArk PAS?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

If you were talking to someone whose organization is considering Idaptive, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Please share with the community what you think needs improvement with Idaptive.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What do you like most about Idaptive?

Thanks for sharing your thoughts with the community!

Roberto De Rooy - PeerSpot reviewer
Roberto De Rooy
User at Rabobank

I work at a large enterprise financial services firm. If I use Microsoft Azure Key Vault as a password vault to manage connections (authentication configs) to on premises systems (mostly database servers), can it be replaced with CyberArk or its Azure plugin/feature (if it exists)? 

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

it_user490440 - PeerSpot reviewer
User at a financial services firm with 10,001+ employees

I'm looking for a comparison of CyberArk vs. ManageEngine Password Manager Pro in terms of process and technology. 

What are the main pros and cons of each solutions?

Chandramouli Dorai - PeerSpot reviewer
Chandramouli DoraiHi, I work for ManageEngine Password Manager Pro. We have comparison documents… more »
it_user491940 - PeerSpot reviewer
it_user491940The pros of cyberark are mentioned below. 1. AD Bridge 2. Privilege thereat… more »
3 Answers
it_user667926 - PeerSpot reviewer
Implementation Engineer at ManTech International Corporation

How are Privileged Users and Privileged Accounts differentiated clearly in CyberArk? 

Thanks.