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CyberArk Identity vs One Identity Active Roles comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Users report rapid financial returns and effective security with CyberArk Identity, though some lack familiarity to comment on outcomes.
Sentiment score
7.4
One Identity Active Roles enhances efficiency and security, reduces workload and risks, delivering quick returns and increased user satisfaction.
By the second month, we started seeing the benefits and achieved a return on investment.
One Identity Active Roles provides excellent reporting and auditing functionality, allowing administrators to track permissions, actions, and responsibilities effectively.
It has saved 90% of the time compared to before.
 

Customer Service

Sentiment score
6.3
CyberArk Identity's support is praised for responsiveness, though some users report delays and desire more expert assistance.
Sentiment score
7.7
One Identity Active Roles support is responsive and effective, with occasional delays; users rate it between seven and ten.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
One Identity's support is great.
I rate customer service and support as a seven because, although they are helpful when needed, there can be delays in responding to tickets and finding necessary fixes.
Sometimes having a fix for a bug takes too much time.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is praised for scalability and adaptability, but faces challenges in performance, stability, and support at large scales.
Sentiment score
7.8
One Identity Active Roles is scalable for large user bases, efficiently managing multiple directories and automating tasks.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
It is very beneficial for large and complex environments.
If you are a major enterprise customer, it is a matter of scaling out on resources with more memory, disk, and CPU power.
The solution is highly scalable, with a scalability rating of nine.
 

Stability Issues

Sentiment score
7.9
CyberArk Identity is highly stable and reliable, though minor glitches and enhanced regional coverage could further improve performance.
Sentiment score
7.4
One Identity Active Roles is generally stable with minimal maintenance, but occasional performance lags and updates are needed.
When you have it in the cloud, you have CyberArk every time you need it.
There is a timeout period that I do not like, requiring repeated verification.
With respect to stability, I find that stability is very good.
There were no major problems with One Identity Active Roles.
We haven't had any glitches.
I would rate the stability as a seven because there are sometimes performance issues, which require restarting the services.
 

Room For Improvement

CyberArk Identity issues include complex setup, weak authentication, poor integration, difficult scalability, and inadequate technical support and customer service.
One Identity Active Roles needs better web interface customization, scripting support, integration, user interface scalability, and improved workflows and security.
Integration or deployment is extremely difficult for CyberArk Identity.
Something they could improve is the management of multifactor authentication.
To enhance the product, they can consider improving the user interface of the software.
A way to connect to various directories and integrate with cloud directories would be beneficial.
Enhancements to the console are also necessary because it is more confusing than the web interface.
The user interface needs to be more modern and scalable.
 

Setup Cost

CyberArk Identity pricing varies among users but is valued for strong security features by medium and large enterprises.
One Identity Active Roles uses a user-based licensing model with high costs but offers significant ROI and flexibility.
I compared it with other products, and it does not require a heavy investment.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
It is quite expensive, costing more than 50 euros per identity.
The pricing is high.
The pricing of One Identity Active Roles is expensive, but the return on investment justifies the cost, allowing for savings in other areas.
 

Valuable Features

CyberArk Identity offers robust security features and integrations at a low cost, enhancing identity management and operational efficiency.
One Identity Active Roles enhances security and management with robust access control, automation, integration, and centralized directory management.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It protects our platform, application, network, and infrastructure resources on any device.
It is the most powerful access management system.
It's improved our security posture. It has limited access to our crown jewels, where all our identities lie within Active Directory.
It helps in removing custom Active Directory delegation, which enhances security by eliminating unnecessary privileges, addressing identity-based breaches by reducing the number of Active Directory delegations.
It is very intuitive and close to the native tools.
 

Categories and Ranking

CyberArk Identity
Ranking in Active Directory Management
9th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Authentication Systems (8th), Identity Management (IM) (11th), Authorization Software (3rd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
One Identity Active Roles
Ranking in Active Directory Management
5th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
User Provisioning Software (5th), Non-Human Identity Management (NHIM) (5th)
 

Mindshare comparison

As of May 2025, in the Active Directory Management category, the mindshare of CyberArk Identity is 2.1%, up from 0.4% compared to the previous year. The mindshare of One Identity Active Roles is 6.8%, down from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Grzegorz Kosela - PeerSpot reviewer
Task automation simplifies user and delegation management while offering a customizable interface
Currently, task automation, like provisioning, deprovisioning, and reprovisioning, is very effective. When a user moves from one organization to another, it automatically changes their group membership and performs similar functions. Secondly, the granular delegation feature is very nice and much simpler and easier than it is natively in Microsoft. Two years ago, One Identity Active Roles was under Dell. It was quite poor. However, now, there have been notable improvements, such as faster system processing, better logging, enhanced information, and a more user-friendly interface. Once it was sold by Dell, things got better. The interface became a bit more user-friendly. The Angular user interface is much more flexible for adjusting to customer needs, and a completely new and customizable one can be created, aligning with all settings and scripts required by a customer. The ease of managing on-prem and cloud-based directories through a single pane of glass is good. I'd rate it nine out of ten. The solution's ability to provision and deprovision resources and directories like Azure AD is very simple, especially when you can integrate with the HR system and grab some data from HR. It's actually fully automatic. I don't need to even touch it. It's helped increase operational efficiency by 50%. It's helped decrease security problems around privileged accounts. We were able to decrease the number of privileged accounts and have been able to delegate more effectively. We decreased the number of high-level permissions that administrators had. For example, if someone is a DNS administrator, he has access only as far as the specific actions he needs to handle. We don't need to give away such high privileges for such a daily job. It's helped clarify roles and access. It's helped reduce identity-based breaches. If someone leaves a company, we can easily undo provisioning and close accounts. We can generate reports to see which people have which permissions and at what times. We've just integrated with our HR system. It helps us follow activated and deactivated users. I'd rate the granular controls on offer ten out of ten. We've saved on manpower in terms of the work of the administrators. There's good reporting and functionality, and it's very transparent. You can connect more than one directory and manage everything from one pane. You can do many things from one interface.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
14%
Manufacturing Company
11%
Healthcare Company
6%
Computer Software Company
17%
Financial Services Firm
12%
Healthcare Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing point is very good. I compared it with other products, and it does not require a heavy investment.
What needs improvement with CyberArk Identity?
It does not have global market penetration, and sometimes, there are support issues. CyberArk Identity can definitely improve on the IAM rules when I create them. The stability can also be better.
What is your experience regarding pricing and costs for One Identity Active Roles?
The product is expensive, but if you want to save money, the delegation set-up process is quite easy. After setting up Active Roles once, defining the delegation model, it is very efficient, almost...
What needs improvement with One Identity Active Roles?
One area for improvement would be the Entra ID side, including better delegation for Entra ID objects and more granular permissions. We would also like to see better Entra ID license management usi...
 

Also Known As

Idaptive
Quest Active Roles
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies
Find out what your peers are saying about CyberArk Identity vs. One Identity Active Roles and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.