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Vtiger CRM vs Zoho Desk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Vtiger CRM
Ranking in Help Desk Software
45th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
CRM (31st), Sales Force Automation (14th)
Zoho Desk
Ranking in Help Desk Software
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
21
Ranking in other categories
CRM Customer Engagement Centers (7th)
 

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of Vtiger CRM is 0.7%, up from 0.1% compared to the previous year. The mindshare of Zoho Desk is 1.9%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software Mindshare Distribution
ProductMindshare (%)
Zoho Desk1.9%
Vtiger CRM0.7%
Other97.4%
Help Desk Software
 

Featured Reviews

Valdi Venter - PeerSpot reviewer
Owner | Director of Operations at Expert Technology Solutions
A modular, easy-to-use solution that needs to improve support and include automation
There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.
JJ
Advisor at a tech services company with 11-50 employees
Efficient integration enhances customer insights and communication
The integration between Zoho CRM, Zoho Desk, and Zoho Projects is very good. One of the key features of Zoho CRM is the ability to record telephone calls using AI. The AI tool, Tele Zia, translates calls into bullet points, providing insights such as when to send emails or contact the customer based on previous conversations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Vtiger CRM is automation."
"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"The most valuable feature of Vtiger CRM is automation."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The initial setup is easy."
"Overall, I consider Zoho CRM to be one of the best CRMs in the market today."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
 

Cons

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"Zoho Desk needs to be enhanced to support IT service management policies."
"Sometimes, the solution has some email issues in a new data center."
"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."
"It could be easier to link Zoho Desk and Outlook."
"As per customer requirements, it may have some limitations."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to."
"Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers."
"Could have slightly better integration between additional functionalities in the Zoho desk."
 

Pricing and Cost Advice

"The price doesn't change when you add users. It's a flat fee, and that's attractive."
"We are using the free open-source version of Vtiger CRM."
"Zoho Desk's cost is pretty much okay."
"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."
"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."
"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."
"The product costs $10 to $25 per user per month."
"The solution costs INR 8400 per user."
"The solution is relatively cheap. However, there are additional licensing fees involved."
"Zoho Desk is a cost-effective solution."
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Top Industries

By visitors reading reviews
Retailer
21%
Construction Company
15%
Manufacturing Company
8%
Computer Software Company
7%
Manufacturing Company
13%
Computer Software Company
9%
Insurance Company
8%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

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What do you like most about Zoho Desk?
The most valuable features of Zoho Desk are archiving queries and analytics.
What is your experience regarding pricing and costs for Zoho Desk?
The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...
What needs improvement with Zoho Desk?
Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...
 

Comparisons

 

Also Known As

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk
No data available
 

Overview

 

Sample Customers

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Find out what your peers are saying about Vtiger CRM vs. Zoho Desk and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.