Tricentis qTest vs Zephyr Enterprise comparison

Tricentis and SmartBear are both solutions in the Test Management Tools category. Tricentis is ranked #4 with an average rating of 8.0, while SmartBear is ranked #7 with an average rating of 7.0. Tricentis holds a 15.2% mindshare in TMT, compared to SmartBear’s 7.5% mindshare. Additionally, 100% of Tricentis users are willing to recommend the solution, compared to 88% of SmartBear users who would recommend it.

Tricentis qTest

Read 17 Tricentis qTest reviews

1,413 Views
504 Comparison Views

100% willing to recommend

Zephyr Enterprise

Read 9 Zephyr Enterprise reviews

1,153 Views
437 Comparison Views

88% willing to recommend

Tricentis qTest

Zephyr Enterprise

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

Tricentis qTest and Zephyr Enterprise are strong contenders in the test management software market. While Tricentis qTest is favored for its support and versatility, Zephyr Enterprise stands out due to its extensive feature range, making it the preferred choice for many.

Features: Tricentis qTest is known for its seamless integration with various testing tools, comprehensive reporting capabilities, and quick support. Zephyr Enterprise is valued for its flexibility in supporting a wide range of project methodologies, robust customization options, and an extensive set of features tailored to varied user needs.

Room for Improvement: Users suggest Tricentis qTest could improve its navigation structure, enhance performance analytics, and boost system efficiency. Zephyr Enterprise could reduce occasional system lags, speed up report generation, and simplify complex features. Tricentis qTest's navigation and analytics are more frequently mentioned in reviews.

Ease of Deployment and Customer Service: Tricentis qTest is noted for a straightforward deployment process and responsive customer service, appreciated for rapid issue resolution. Zephyr Enterprise offers a more complex deployment but provides comprehensive customer support.

Pricing and ROI: Tricentis qTest offers competitive pricing with an attractive ROI, highlighted for cost-effectiveness. Zephyr Enterprise, though potentially higher in setup costs, is considered worth the investment due to its extensive feature set and long-term benefits.

To learn more, read our detailed Tricentis qTest vs. Zephyr Enterprise Report (Updated: June 2025).

Buyer's Guide

Tricentis qTest vs. Zephyr Enterprise

June 2025

Download the complete report

Helped 860,711 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Tricentis qTest

Ranking in Test Management Tools

4th

Average Rating

8.2

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Zephyr Enterprise

Ranking in Test Management Tools

7th

Average Rating

7.6

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Test Management Tools category, the mindshare of Tricentis qTest is 15.2%, up from 11.9% compared to the previous year. The mindshare of Zephyr Enterprise is 7.5%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Test Management Tools

Featured Reviews

SamuLehikoinen

Partner Manager at Agiilit Oy

Efficient and collaborative software testing providing comprehensive test management capabilities, seamless integration with various tools and impressive manual regression testing features

The user interface has a somewhat outdated design, which is certainly an area that could be improved. Some of the modules appear to be loosely connected, but despite these aspects, our overall experience with the tool was positive. When you begin integrating your testing tools with qTest, the available examples may not be very clear, and I believe this is an area that could be enhanced, particularly in terms of providing clearer integration guidance. While the tool's integration with various testing tools is impressive, there is room for improvement in showcasing more cases and benefits, especially through additional videos and documentation.

Read full review

PraveenKumar27

QA Lead at Paytm

Useful for test case management, but we faced some errors while uploading the test cases

We have used the product well. We use it for test case uploading. We created an Excel file and aligned the columns of the Excel file with the columns on the solution. It was a minimum guidance process. We can meet our requirements using the solution. We are able to do tasks without many errors. Overall, I rate the product a six or seven out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's real-time integration with JIRA is seamless."

"I found the reporting aspect to be the most valuable as it provided a comprehensive overview of the efforts needed and the workload for individual tests."

"The JIRA integration is really important to us because it allows our business analysts to see test results inside the JIRA ticket and that we have met the definition of "done," and have made sure we tested to the requirements of the story."

"The main thing that really stuck out when we started using this tool, is the linkability of qTest to JIRA, and the traceability of tying JIRA requirement and defects directly with qTest. So when you're executing test cases, if you go to fail it, it automatically links and opens up a JIRA window. You're able to actually write up a ticket and it automatically ties it to the test case itself."

"The initial setup was very easy."

"The most important feature which I like in qTest manager is the user-friendliness, especially the tabs. Since I'm the admin, I use the configuration field settings and allocate the use cases to the different QA people. It is not difficult, as a QA person, for me to understand what is happening behind the scenes."

"The integration with Selenium and other tools is one of the valuable features. Importing of test cases is also good."

"qTest helps us compile issues and have one place to look for them. We're not chasing down emails and other sources. So in the grand scheme of things, it does help to resolve issues faster because everyone is working off of the same information in one location."

More Tricentis qTest pros

"It has 90% of the basic features you need without having to pay a lot of extra money."

"It has integration with test automation tools."

"Zephyr Enterprise is a stable solution."

"It has a very intuitive user experience."

"We use the solution for test case management."

"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

"It has a very intuitive user experience."

"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."

More Zephyr Enterprise pros

Cons

"The installation of the software could be streamlined. We pay for the on-premise support and they help us a lot, but the installation is something which is very command-line oriented."

"I wouldn't say a lot of good things about Insights, but that's primarily because, with so many test cases, it is incredibly slow for us. We generally don't use it because of that."

"We faced challenges when trying to consolidate data in a repository, and similar features were lacking in qTest. It also does not allow for task tracking or calculating time spent on tasks, which affects project timelines."

"I really can't stand the Defects module. It's not easy to use. ALM's... Defects Module is really robust. You can actually walk through each defect by just clicking an arrow... But with the qTest Defects module you can't do that. You have to run a query. You're pretty much just querying a database. It's not really a module, or at least a robust module. Everything is very manual."

"The Insights reporting engine has a good test-metrics tracking dashboard. The overall intent is good... But the execution is a little bit limited... the results are not consistent. The basic premise and functionality work fine... It is a little clunky with some of the advanced metrics. Some of the colorings are a little unique."

"Tricentis qTest's technical support team needs to improve its ability to respond to queries from users."

"You can add what I believe are called suites and modules. I opened a ticket on this as to what's the difference. And it seems there's very little difference. In some places, the documentation says there's no difference. You just use them to organize how you want. But they're not quite the same because there are some options you can do under one and not the other. That gets confusing. But since they are very close to the same, people use them differently and that creates a lack of consistency."

"The support for Tricentis qTest has room for improvement. The response could be better."

More Tricentis qTest cons

"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."

"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."

"We faced some errors while uploading the test cases."

"Security needs improvement to protect customer information better."

"We would like support for the agile and behavior-driven development (BDD) approaches."

"Zephyr Enterprise needs to redesign the reporting."

"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."

"Creating better default varieties of reporting would make the product much better and more popular."

More Zephyr Enterprise cons

Pricing and Cost Advice

"It's quite a few times more costly than other tools on the market."

"We're paying a little over $1,000 for a concurrent license."

"The price I was quoted is just under $60,000 for 30 licenses, annually, and that's with a 26.5 percent discount."

"We signed for a year and I believe we paid $24,000 for Flood, Manager, and the qTest Insights. We paid an extra for $4,000 for the migration support."

"For me, pricing for Tricentis qTest is moderate, so that's a five out of ten. It's more affordable than my company's previous solution, which was Micro Focus ALM."

"We're paying $19,000 a year right now for qTest, with 19 licenses. All the on-premise support is bundled into that."

"Based on whatever I heard, I can say that Tricentis qTest is a little costlier than other test management tools, like Jira, Zephyr, or Xray."

"For the 35 concurrent licenses, we pay something like $35,000 a year."

More Tricentis qTest pricing and cost advice

"It costs a couple of thousand dollars for a little more than 125 users, per month."

"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

12%

Computer Software Company

12%

Insurance Company

Financial Services Firm

21%

Computer Software Company

18%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Tricentis qTest?

I found the reporting aspect to be the most valuable as it provided a comprehensive overview of the efforts needed and the workload for individual tests.

See all answers

What is your experience regarding pricing and costs for Tricentis qTest?

Based on whatever I heard, I can say that Tricentis qTest is a little costlier than other test management tools, like Jira, Zephyr, or Xray.

See all answers

What needs improvement with Tricentis qTest?

Tricentis qTest needs improvement in its repositories' functionality. Unlike Azure, it does not have repositories to upload scripts. Additionally, it lacks features like task addition and tracking ...

See all answers

What do you like most about Zephyr Enterprise?

The solution does its job well.

See all answers

What needs improvement with Zephyr Enterprise?

Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.

See all answers

What is your primary use case for Zephyr Enterprise?

I use it for test management within Jira.

See all answers

Comparisons

Tricentis Tosca vs Tricentis qTest

Compared 32% of the time

OpenText Application Quality Management vs Tricentis qTest

Compared 26% of the time

TestRail vs Tricentis qTest

Compared 13% of the time

Panaya Test Dynamix vs Tricentis qTest

Compared 5% of the time

TFS vs Tricentis qTest

Compared 4% of the time

More Tricentis qTest Competitors

TestRail vs Zephyr Enterprise

Compared 22% of the time

OpenText Application Quality Management vs Zephyr Enterprise

Compared 18% of the time

Tricentis Tosca vs Zephyr Enterprise

Compared 16% of the time

Adaptavist Test Management for Jira vs Zephyr Enterprise

Compared 10% of the time

TFS vs Zephyr Enterprise

Compared 7% of the time

More Zephyr Enterprise Competitors

Product Reports

Buyer's Guide

Tricentis qTest

June 2025

Download Tricentis qTest product report

Buyer's Guide

Zephyr Enterprise

June 2025

Download Zephyr Enterprise product report

Also Known As

qTest

SmartBear Zephyr

Overview

Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-based, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.

Tricentis

Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

Zephyr Enterprise Features

Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

Visual dashboards
One-click integration
Multi Jira instance
Scalability
Third-Party Integrations
Reporting & Statistics
Data Import/Export
Data Visualization
User Management
Move & Copy
Software Testing Management
Requirements-Based Testing
Industry-strength scalability
Documented APIs
Regular maintenance and upgrades

Zephyr Enterprise Benefits

There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.

Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.

Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.

Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.
Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

SmartBear

Sample Customers

McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moët Hennessy-Louis Vuitton (LVMH PCIS), and Vodafone

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Buyer's Guide

Tricentis qTest vs. Zephyr Enterprise

June 2025

Free Report: Tricentis qTest vs. Zephyr Enterprise

Find out what your peers are saying about Tricentis qTest vs. Zephyr Enterprise and other solutions. Updated: June 2025.

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