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Zephyr Enterprise Reviews

Vendor: SmartBear
3.8 out of 5
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What is Zephyr Enterprise?

Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

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Zephyr Enterprise is the #7 ranked solution in top Quality Management Tools. PeerSpot users give Zephyr Enterprise an average rating of 7.6 out of 10. Zephyr Enterprise is most commonly compared to OpenText Application Quality Management: Zephyr Enterprise vs OpenText Application Quality Management. Zephyr Enterprise is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 23% of all views.
Buyer's Guide
Zephyr Enterprise
August 2025
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Helped 866,744 peers since 2012

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Zephyr Enterprise mindshare

As of September 2025, the mindshare of Zephyr Enterprise in the Test Management Tools category stands at 7.2%, down from 11.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Test Management Tools Market Share Distribution
ProductMarket Share (%)
Zephyr Enterprise7.2%
Tricentis qTest14.6%
OpenText Application Quality Management12.7%
Other65.5%
Test Management Tools

PeerResearch reports based on Zephyr Enterprise reviews

TypeTitleDate
CategoryTest Management ToolsSep 6, 2025Download
ProductReviews, tips, and advice from real usersSep 6, 2025Download
ComparisonZephyr Enterprise vs OpenText Application Quality ManagementSep 6, 2025Download
ComparisonZephyr Enterprise vs TestRailSep 6, 2025Download
ComparisonZephyr Enterprise vs Tricentis qTestSep 6, 2025Download
Suggested products
TitleRatingMindshareRecommending
OpenText Application Quality Management4.012.7%89%208 interviewsAdd to research
TFS4.06.3%87%99 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Zephyr Enterprise features valuable for users include its lightweight and flexible nature, integration with test automation tools, easy test execution plans, and intuitive interface. It offers organized knowledge, multiple users support, and simultaneous activities. Users benefit from seamless Jira integration, comprehensive test case management, and insightful reports. The tool is user-friendly, cost-effective, and efficient in generating necessary reports and updates. Its functionality covers essential features without frequent errors, appealing for web and mobile application automation.
  • "It has a very intuitive user experience."
  • "It has a very intuitive user experience."
  • "The solution does its job well."

Room for Improvement

Zephyr Enterprise needs enhancements in its reporting capabilities with better default options and integration utilities for automation. Users desire improvements in test case versioning and easier exports with attachments. Agile and BDD support is lacking. Security measures need strengthening to protect customer data. Users experience unclear errors during test case uploads and find test repository management cumbersome. There is also a need for displaying latest execution results in JIRA and easier feature state viewing.
  • "The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
  • "It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
  • "We faced some errors while uploading the test cases."

ROI

Users indicated a significant boost in productivity and efficiency after integrating Zephyr Enterprise, achieving faster test cycles and improved collaboration among teams. Test management became more streamlined, and the comprehensive reporting features allowed for better tracking of progress and issues. Overall cost savings were noted due to reduced time in test execution and enhanced resource utilization. Enhanced test coverage and precise defect tracking contributed to higher quality deliverables.

Pricing

Several users find Zephyr Enterprise's pricing competitive, costing around $10 per user monthly, contrasting with DFS's $32 per user. For teams exceeding 125 users, costs reach a few thousand dollars monthly. Users perceive it as more affordable, prompting considerations to shift from costlier tools. Many view pricing as average, aligning with industry norms. Enterprise buyers appreciate the value for price, noting affordability as a key factor in decision-making for adopting Zephyr.
  • "It costs a couple of thousand dollars for a little more than 125 users, per month."
  • "DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."

Popular Use Cases

Organizations primarily use Zephyr Enterprise for managing test repositories and the entire testing process. Many are transitioning from a waterfall to an agile model, encountering challenges. Zephyr is used for automation integration within frameworks and test management in JIRA. Some groups utilize Zephyr for continuous integration with Bamboo while others use it for sales and customer verification. Test case management is a common use across organizations.

Service and Support

Zephyr Enterprise customer service experiences vary. Some users never interacted with support, while others found them responsive and efficient, rating them positively. Technical support receives mixed feedback, with some praising their responsiveness, others citing insufficiency for advanced needs like CI tool integration. Some forums lack helpfulness. Ratings differ, with some granting high scores, while others offer moderate assessments, citing occasional complexity in interactions. Overall satisfaction with support depends on the specific features and user expectations.

Deployment

Users frequently found Zephyr Enterprise's initial setup to be intuitive and easy. Those who did the setup described it as straightforward, with deployment capabilities readily available, often taking only one to two hours. The system's cloud-based nature means zero maintenance is needed. Many users accessed it as a plugin for Jira, enhancing ease of installation. Infrastructure and technical teams typically handled the setup, making it seamless for end users who did not engage directly in installation.

Scalability

Zephyr Enterprise exhibits varying opinions on scalability. Some users claim it's easy to scale, particularly with cloud options, supporting a range of 20 to 200 users. Others mention scalability as a potential improvement area. Several organizations have seamlessly expanded their user base, while some expect growth from DFS to Zephyr Enterprise. The scalability feature is viewed differently, with a focus on user-based payment in cloud environments.

Stability

Zephyr Enterprise is described as stable by multiple sources, with no significant issues reported. Stability is highly rated, often achieving 9 out of 10. Although not entirely free of bugs, occurrences of problems are rare, often only happening once a year. Users express satisfaction with stability, noting the absence of stability-related difficulties. An occasional account issue with JIRA cloud was mentioned, but this did not impact the stability of Zephyr Enterprise.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Zephyr Enterprise Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business62
Midsize Enterprise42
Large Enterprise140
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
15%
Manufacturing Company
9%
Comms Service Provider
6%
Insurance Company
5%
Government
4%
Healthcare Company
4%
Educational Organization
4%
University
3%
Energy/Utilities Company
3%
Retailer
3%
Performing Arts
3%
Real Estate/Law Firm
2%
Legal Firm
2%
Wholesaler/Distributor
2%
Construction Company
2%
Non Profit
2%
Media Company
1%
Recreational Facilities/Services Company
1%
Outsourcing Company
1%
Hospitality Company
1%

Compare Zephyr Enterprise with alternative products

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Learn more about Zephyr Enterprise

Zephyr Enterprise Features

Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

  • Visual dashboards
  • One-click integration
  • Multi Jira instance
  • Scalability
  • Third-Party Integrations
  • Reporting & Statistics
  • Data Import/Export
  • Data Visualization
  • User Management
  • Move & Copy
  • Software Testing Management
  • Requirements-Based Testing
  • Industry-strength scalability
  • Documented APIs
  • Regular maintenance and upgrades

Zephyr Enterprise Benefits

There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

  • Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.
  • Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.
  • Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.
  • Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.

  • Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

    A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

    Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

Zephyr Enterprise was previously known as SmartBear Zephyr.

Zephyr Enterprise customers

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

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Zephyr Enterprise Reviews Summary
Author infoRatingReview Summary
Director - Quality Engineering at a financial services firm with 501-1,000 employees3.5I use Zephyr Enterprise for test management within Jira and appreciate its intuitive user experience and integration with Jira. It excels in creating test plans and cycles, though exporting test cases with attachments could be improved for better scalability.
QA Lead at Paytm3.0I use Zephyr Enterprise for test case management. It performs well with minimal errors, although we've encountered unclear errors during test case uploads. Overall, it meets our needs without considering alternate solutions. We haven't specified a cloud provider.
Senior software engineer at Funding Societies Pte. Ltd.5.0We primarily use Zephyr Enterprise for sales and customer verification, focusing on enhancing security measures to protect customer information. We switched from QMetry to streamline tools and reduce costs for our smaller team of engineers.
Manager Enterprise Applications at a retailer with 5,001-10,000 employees4.0No summary available
Software Quality Assurance Engineer at Netow Solutions Ltd4.0I use Zephyr Enterprise for test case management, but it needs an update in its reporting features. I did not consider any other solutions and have no specific ROI details or cloud provider preferences.
Lead Automation Architect at Contour3.5No summary available
Project Manager at a tech services company with 10,001+ employees4.5No summary available
QA Supervisor at a financial services firm with 10,001+ employees2.5No summary available