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OpenText Application Quality Management vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Application Qualit...
Ranking in Test Management Tools
1st
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
208
Ranking in other categories
Application Lifecycle Management (ALM) Suites (5th), Quality Management Software (3rd)
Zephyr Enterprise
Ranking in Test Management Tools
7th
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Test Management Tools category, the mindshare of OpenText Application Quality Management is 12.7%, up from 11.9% compared to the previous year. The mindshare of Zephyr Enterprise is 7.2%, down from 11.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools Market Share Distribution
ProductMarket Share (%)
OpenText Application Quality Management12.7%
Zephyr Enterprise7.2%
Other80.1%
Test Management Tools
 

Featured Reviews

Hosney Osman - PeerSpot reviewer
Service provider recognizes effective project tracking and reporting capabilities
Regarding integration with various development tools, I can provide examples, and I am using customizable dashboards in OpenText ALM _ Quality Center, which definitely help identify project bottlenecks. As for the scalability of OpenText ALM _ Quality Center, there are limitations, particularly in agile methodologies, which is currently my main concern.
PraveenKumar27 - PeerSpot reviewer
Useful for test case management, but we faced some errors while uploading the test cases
We have used the product well. We use it for test case uploading. We created an Excel file and aligned the columns of the Excel file with the columns on the solution. It was a minimum guidance process. We can meet our requirements using the solution. We are able to do tasks without many errors. Overall, I rate the product a six or seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable user feature that we use right now is the camera."
"OpenText ALM Quality Center is highly customizable."
"Quality management, project management from a QA perspective - testing, defect management, how testing relates back to requirements."
"I found the ease of use most valuable in Micro Focus ALM Quality Center. Creating test cases is easier because the solution allows writing in Excel."
"With test execution, you have an option to create custom fields. It is also really user-friendly. With other tools, we only have restricted fields and we cannot customize or add new columns or fields that users can make use of while testing. ALM is very flexible for creating new fields. It is easy for users to understand the application."
"I personally found the defect tracking feature very useful in my ongoing project."
"From my service provider perspective, the best features of the product are real-time tracking and reporting capabilities, which help with project management by enabling real-time tracking and reporting."
"We were able to manage test cases effectively when we were using it. It worked well for us."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"It has a very intuitive user experience."
"We use the solution for test case management."
"It has 90% of the basic features you need without having to pay a lot of extra money."
"The solution does its job well."
"Zephyr Enterprise is a stable solution."
"It has a very intuitive user experience."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
 

Cons

"Costing is an area that needs improvement."
"Only Internet Explorer is supported. That is a big problem. They don't support Chrome and Firefox and so on."
"When it came to JIRA and Agile adoption, that was not really easy to do with ALM. I tried, but I was not able to do much on that... There is room for improvement in the way it connects to and handles Agile projects."
"The Agile methodology is now being used across all the organizations, but in this solution, we don't have a dashboard like Jira. In Jira, you can move your product backlogs from one space to another and see the progress, that is, whether a backlog is in the development stage or testing stage. Micro Focus ALM Quality Center does not have this feature. It is typically very straightforward. You just execute the test cases from it, and you just make them pass, fail, or whatever. They can also improve its integration with Jira. The browser support needs to be improved in this because it supports only Internet Explorer as of now. It does not have support for Firefox, Chrome, Safari, or any other browser. There are also some performance issues in it. Let's say that you are doing the testing, and you found something and are logging the defect. When you try to attach several or multiple screenshots with the defect, it slows down, which is a very common problem people face. I would like them to include a functionality where I am able to see the reports across all the projects. When you have multiple projects, being a manager, I would like to see the reports across all the projects. Currently, there is no single sign-on through which we can get all the information at one place. You need to log into it project-wise. If you have ten projects, you can't view the information in one dashboard."
"The BPT also known as Business Process Testing can sometimes be very time intensive and sometimes might not be very intuitive to someone who is not familiar with BPT."
"One drawback is that ALM only launches with the IE browser. It is not supporting the latest in Chrome... It should be launched for all of the latest browsers."
"If they could improve their BPT business components that would be good"
"There could be more configurable workflows regarding test case creation approval."
"We faced some errors while uploading the test cases."
"Security needs improvement to protect customer information better."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
 

Pricing and Cost Advice

"Micro Focus ALM Quality Center is very expensive."
"Quality Center is pricey, but cheaper is not always less expensive."
"Pricing is managed by our headquarters. I am able to get from them for very cheap. The market price is horribly expensive."
"Only major companies that can afford it use OpenText ALM."
"This is an expensive solution."
"Most vendors offer the same pricing, though some vendors offer a cheaper price for their cloud/SaaS solution versus their on-premise. However, cloud/SaaS solutions result in a loss of freedom. E.g., if you want to make a change, most of the time it needs to be validated by the vendor, then you're being charged an addition fee. Sometimes, even if you are rejected, you are charged because it's a risk to the entire environment."
"It all comes down to how many people are going to access the tool. When teams go above 20, I think ALM is a better tool to use from a collaboration and streamlining perspective."
"The licensing fee is a little expensive."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
13%
Computer Software Company
9%
Performing Arts
8%
Financial Services Firm
23%
Computer Software Company
14%
Manufacturing Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise32
Large Enterprise161
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus ALM Quality Center?
The on-premises setup tends to be on the expensive side. It would be cheaper to use a cloud model with a pay-per-use licensing model.
What needs improvement with Micro Focus ALM Quality Center?
Regarding integration with various development tools, I can provide examples, and I am using customizable dashboards in OpenText ALM _ Quality Center, which definitely help identify project bottlen...
What is your primary use case for Micro Focus ALM Quality Center?
People are using OpenText ALM _ Quality Center for recording user cases, testing and hand documentation, defect tracking, business purposes, and reporting.
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
 

Also Known As

Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM, OpenText Quality Manager
SmartBear Zephyr
 

Overview

 

Sample Customers

Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about OpenText Application Quality Management vs. Zephyr Enterprise and other solutions. Updated: September 2025.
868,288 professionals have used our research since 2012.