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Trend Micro Email Security vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Trend Micro Email Security delivers up to 800% ROI, enhancing security, reducing costs, and securing client communications efficiently.
Sentiment score
5.9
Trend Micro Worry-Free Services Suites efficiently manages 200 endpoints in two hours with a robust central management console.
 

Customer Service

Sentiment score
7.5
Trend Micro Email Security provides expert support, though some regions suggest improving response times and ground-level assistance.
Sentiment score
5.1
Trend Micro Worry-Free Services support is knowledgeable yet hindered by time zone delays and repetitive questions, needing improved hours.
Clients are generally very satisfied with the various types of support available.
The area of support that requires improvement would be the response time.
Support is extremely good, but there is room for improvement.
 

Scalability Issues

Sentiment score
7.8
Trend Micro Email Security offers scalable, flexible cloud-based solutions ideal for diverse businesses, despite some large user performance concerns.
Sentiment score
6.3
Trend Micro Worry-Free Services Suites is praised for scalability but occasionally hindered by internet and cloud dependence.
 

Stability Issues

Sentiment score
8.0
Trend Micro Email Security is stable and reliable, with minor integration challenges, and receives high user satisfaction ratings.
Sentiment score
6.9
Trend Micro Worry-Free Services Suites is generally stable and reliable, but automatic updates can cause 'protection at risk' warnings.
 

Room For Improvement

Users of Trend Micro Email Security seek improved phishing detection, interface usability, integration, and support while addressing performance and configuration challenges.
Trend Micro faces issues with system performance, integration, support, and high costs, with needed enhancements in several areas.
The company also needs to work on pricing because it is quite costly compared to other products.
They need to improve the dashboard in the future to make the product more effective.
The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue.
 

Setup Cost

Trend Micro Email Security pricing is variable; considered costly yet preferred for quality and support over competitors.
Trend Micro Worry-Free Services Suites has mid-range pricing, seen as affordable by some but costly compared to competitors.
For environments with 4,000 to 5,000 users, it can be between 6 to 8 dollars.
The pricing of Trend Micro is a little bit higher compared to Sophos.
 

Valuable Features

Trend Micro Email Security provides robust protection with intuitive management, advanced threat defense, and seamless cloud integration for organizations.
Trend Micro Worry-Free Services offers comprehensive protection with user-friendly features, seamless integration, but pricing is a concern.
The product is quite strong, and that is one reason most clients are replacing their existing email security solutions with it.
Trend Vision One has helped to reduce my time to detect and respond to threats.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
We can get in-depth details of the emails going in and out, and we can create rules.
 

Categories and Ranking

Trend Micro Email Security
Ranking in Email Security
9th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
28
Ranking in other categories
No ranking in other categories
Trend Micro Worry-Free Serv...
Ranking in Email Security
13th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
Endpoint Protection Platform (EPP) (19th), Managed Detection and Response (MDR) (10th), Extended Detection and Response (XDR) (14th)
 

Mindshare comparison

As of October 2025, in the Email Security category, the mindshare of Trend Micro Email Security is 2.1%, down from 3.1% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security Market Share Distribution
ProductMarket Share (%)
Trend Micro Email Security2.1%
Trend Micro Worry-Free Services Suites0.3%
Other97.6%
Email Security
 

Featured Reviews

Nadeem Syed - PeerSpot reviewer
Offers comprehensive security, easy integration, and good support
It integrated easily. About 99% of the time, we do not face any challenges in integrating any product of Trend Micro with the existing network. It is usually compatible with all kinds of networks. They have recently added AI to all Trend Micro products. It makes life a little bit easier by catching viruses, providing solutions, and helping out whenever you are stuck somewhere. It is one of the very good features they have right now. For example, one of our clients experienced a network attack and became confused about resolving the issues. The AI was helpful by suggesting initial steps to solve the problem.
Mohammed Zain - PeerSpot reviewer
Achieve effective email management while identifying areas for security upgrades
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID. We were not able to get a satisfactory answer from them regarding the BEC issue. The ransomware protection issue for the old servers or outdated servers and recovery of the data needs improvement in Trend Micro Worry-Free Services Suites. The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue. The response time of the support also needs improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
9%
Insurance Company
7%
Construction Company
6%
Computer Software Company
16%
Comms Service Provider
10%
Security Firm
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
 

Questions from the Community

What do you like most about Trend Micro Email Security?
The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great.
What needs improvement with Trend Micro Email Security?
They need to improve the dashboard in the future to make the product more effective.
What advice do you have for others considering Trend Micro Email Security?
There's not much difference between similar products; almost everything is the same, but the dashboard was a very deciding factor for us. I would definitely recommend this product to others, but it...
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even tho...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I am working with the Trend Micro One solution. I use Trend Micro Worry-Free Services Suites, which includes six components, including Cloud App Security, Trend Email Security Advanced, and Worry-F...
 

Overview

 

Sample Customers

MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
Information Not Available
Find out what your peers are saying about Trend Micro Email Security vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: September 2025.
869,513 professionals have used our research since 2012.