We compared Microsoft Exchange Online Protection and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: While some users found Microsoft support to be helpful and responsive, others experienced slower response times. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Microsoft Exchange Online Protection has proven to be a profitable investment. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"The email protection is excellent, especially in terms of anti-phishing policies."
"Microsoft Defender for Office 365's most valuable feature is its performance."
"The initial setup is straightforward. You just add the license, click it, and then you can set up the rules. It is quite simple."
"The product's scalability is good."
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"I would say that 90% of the spam and phishing attack emails get blocked right off the bat."
"You can use the product to create special accounts."
"With Microsoft Exchange Online Protection, if malware is attached to a mailer, it's very easy to go into the incident alert and find out what's happening with that identity and the mail."
"I like the product's ZAP feature."
"It is an easy solution."
"It's all running in the backend, so it doesn't affect the app functionality."
"The threat management feature includes policies and alerts that are valuable."
"It provides security to both on-premises and Azure infrastructures."
"Microsoft Exchange Online Protection has features like DLP (data loss protection), Safe Attachment, and Safe Links."
"The most valuable features of the solution are spam protection and email continuity."
"The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning."
"The interface is really good."
"Trend Micro Email Security’s most valuable feature is spam filtering."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"The initial setup is not overly complex."
"The email and the signature based protection is the most valuable feature."
"It does a good job of ensuring users are not compromised via email."
"Microsoft Defender for Office 365 should be more proactive."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"There is room for improvement with the UI."
"The company should focus on adding threats that the solution is currently unable to detect."
"There is room for improvement in terms of reporting."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"Microsoft wants its well-paying customers to finish testing some of its half-baked products, find bugs, and report bugs back to Microsoft's team, which is a little frustrating for those who have to manage it and roll it up to thousands of people across the organization."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"The reporting needs a little bit of improvement."
"The solution can be complex at times. It would be nice to have the on-server version. It needs to improve the stability as well."
"The licensing can be on the expensive side, especially in the cloud space."
"The tool's classification for bulk email is cumbersome."
"The tool is not 100% stable."
"Our company faces difficulty with Microsoft Exchange Online Protection (EOP) because it's too big, clunky, and difficult for a small client to implement quickly and easily."
"The solution lacks to elaborate on its spam policies."
"The solution needs to improve its backup."
"It is a bit expensive than the market price."
"Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring."
"I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case."
"Sometimes malicious email gets past the email gateway."
"The patch management could improve in Trend Micro Email Security."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."
"There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
More Microsoft Exchange Online Protection (EOP) Pricing and Cost Advice →
Microsoft Exchange Online Protection (EOP) is ranked 4th in Email Security with 34 reviews while Trend Micro Email Security is ranked 8th in Email Security with 22 reviews. Microsoft Exchange Online Protection (EOP) is rated 8.2, while Trend Micro Email Security is rated 8.0. The top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Cisco Secure Email, Mimecast Email Security, Fortinet FortiMail and Trend Micro ScanMail, whereas Trend Micro Email Security is most compared with Cisco Secure Email, Fortinet FortiMail, Trend Micro InterScan Messaging Security, Barracuda Email Security Gateway and Proofpoint Email Protection. See our Microsoft Exchange Online Protection (EOP) vs. Trend Micro Email Security report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
