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Trend Micro Email Security OverviewUNIXBusinessApplication

Trend Micro Email Security is #20 ranked solution in top Email Security tools. PeerSpot users give Trend Micro Email Security an average rating of 8.4 out of 10. Trend Micro Email Security is most commonly compared to Microsoft Defender for Office 365: Trend Micro Email Security vs Microsoft Defender for Office 365. Trend Micro Email Security is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.
Buyer's Guide

Download the Email Security Buyer's Guide including reviews and more. Updated: September 2022

What is Trend Micro Email Security?

Stop more attacks with a cross-generational blend of threat techniques.

Trend Micro Email Security Customers

MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital

Trend Micro Email Security Video

Trend Micro Email Security Pricing Advice

What users are saying about Trend Micro Email Security pricing:
  • "The price of Trend Micro Email Security is annual. There are no additional fees."
  • "The cost is about $6,000 for 300 users for one year."
  • Trend Micro Email Security Reviews

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    General Manager -Mfg at a consumer goods company with 5,001-10,000 employees
    Real User
    Top 20
    Easily configurable solution suitable for small to medium businesses
    Pros and Cons
    • "The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
    • "There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."

    What is most valuable?

    From an email security standpoint, the best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon. It has future analytical insight on what kind of attacks it could come across which would have already penetrated your system that you should be aware of. If there is anything which has already propagated inside the system, we can look into the other email security solutions to get that validated and then it gets things under control.

    What needs improvement?

    There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher.

    Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.

    For how long have I used the solution?

    I have been using Trend Micro Email Security for two and a half to three years.

    What do I think about the stability of the solution?

    Stability-wise, we have not found any challenges so far.

    I don't know if I can fully comment on that, because we have a limited base, a limited number of users, and maybe our organization is not the organization which should ideally comment on the stability. But the solution has been available all the time, there was no downtime in our service period and we are not facing any challenges regarding availability.

    Buyer's Guide
    Email Security
    September 2022
    Find out what your peers are saying about Trend Micro, Microsoft, Fortinet and others in Email Security. Updated: September 2022.
    634,550 professionals have used our research since 2012.

    How are customer service and support?

    In India they provide very good support.

    We have not faced any kind of challenges here. I'm not sure about other regions and their services there. For us, it has been a very good experience, because the vendor we work with has very good expertise in Trend Micro. The OEM itself is there and they are available most of the time, even 100% of the time. So it's good.

    Whenever we had some issues with our email services, they were all available.

    How was the initial setup?

    The initial setup was very straightforward. I think it took us 15 days.

    It was very, very quick because we were on the cloud setup. It was just a few steps so that our emails go there, get filtered and then come back to us. Then a few fine tunings so that we don't block legitimate emails.

    Which other solutions did I evaluate?

    I think the email security domain is a very mature domain now. If you look at Gartner, for example, they have stopped publishing their quadrants for email security because they have declared that it's a very mature market and players which are in email security already know that they are very deep into the services.

    What other advice do I have?

    On a scale of one to ten, I would give Trend Micro Email Security a seven.

    Some of their features should focus more on preventing the emails which are malicious in nature from entering into the user mailbox and they should have a feature to completely remove it from the entire email system. For example Microsoft has an option where if there is a malicious email you can just identify it and with one click you can delete every email in the system in the organization for whoever has received it. Similarly, there must be some kind of awareness mechanism for the user, even for whoever is not receiving it. They should be able to send out some kind of email or some kind of awareness to the user not to respond to any malicious services. In my experience throughout my career, making your users aware of email threats helps to get control of the threat by almost 70%.

    If you receive 10 emails out of which four to five would be spams, one or two may be malicious. If you are aware of it you will not respond to it. But in the initial stages, you might have clicked on the link or responded to their request. But eventually, when you learn about these malicious things, you automatically hesitate responding to them, or maybe you just don't read them. Those kinds of responsive behavior comes with time. If you teach your people they will not respond and your email security solution will look better because people will not get into the wrong traps.

    For small to medium sized business, Trend Micro Email Security fits very well because cost-wise it is effective and because their technical resources are widely available in India, the Asia Pacific region, and in Europe. However, when we look at it from an enterprise user perspective, where the number of users can be huge, we take more of a risk opting for a less expert solution. In terms of email security, I would not rate Trend Micro as an expert solution. There are others available which are doing this better than Trend Micro. Once Trend Micro is at their scale, at that point only would I recommend Trend Micro. But for the small and medium industries, I would recommend it because they have limited budgets and they work in a different sector of the market.

    But for the enterprise customers, I think they should look at some better solutions which are dedicated for email security. Email is the most critical part of the organization, so you should always choose the expert.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Nadeem Syed - PeerSpot reviewer
    CEO at Haniya Technologies
    Reseller
    Top 5Leaderboard
    Robust with a good antivirus engine and good reliability
    Pros and Cons
    • "The initial setup is not overly complex."
    • "While they are good, not 100% of email is protected just yet."

    What is our primary use case?

    We have implemented the solution for a few clients.

    What is most valuable?

    The Email Security solution from Trend Micro is quite a strong solution. The antivirus engine is quite strong, which is one thing the partners and clients prefer.  

    The biggest selling point is the GUI. The administration is very easy. For anyone who knows a little bit about IT, or is a little bit technical, can run the solution easily and administer it as well.

    The initial setup is not overly complex. 

    It is a product that offers good stability.

    We can scale the solution if we need to.

    What needs improvement?

    Sometimes, especially when you are hit by ransomware, there are issues. The hardest thing to deal with is spam email, which you can actually protect your network from. They could improve the database or the engine to make it more robust to stop those kinds of emails. Even if an end user tries to open those emails, normally, they will send you the zip file or a website address or something like that, and the end user will get in trouble if they try to open anything. Therefore, if Trend Micro can improve its engine to stop those kinds of new ransomware, that would be a big plus for them. While they are good, not 100% of email is protected just yet.

    It's quite pricey.

    In Email Security, they basically pretty much cover everything. They can't add anything else. If they try to add something in, it might also slow down the computers and the process. I don't think they will add anything in the near future.

    For how long have I used the solution?

    I've used the solution for a while. It's been four to five years. 

    What do I think about the stability of the solution?

    The solution is very stable and reliable. It's not overly complex or difficult. 

    What do I think about the scalability of the solution?

    The solution can scale. They have a few products you can add on with Email Security, which can help you secure your network using other security products. Therefore, it is very much scalable.

    How are customer service and support?

    We've dealt with technical support. They are great. They're on-time and very quick.

    Which solution did I use previously and why did I switch?

    I am also familiar with Kaspersky. 

    I would rate Trend Micro better than Kaspersky.

    How was the initial setup?

    The solution is very straightforward and simple. It's not overly complex. It takes about an hour or two to have everything set up.

    You only need two people to manage the solution if you have around 1,000 users.

    What's my experience with pricing, setup cost, and licensing?

    The cost can be pretty high. Due to their cost, it's okay for the enterprise and the corporate level companies. They are the ones who go for Trend Micro Email Security. A small company does not go for it due to the cost. 

    I'd rate the solution two out of five in terms of affordability.

    What other advice do I have?

    I'm a Trend Micro reseller.

    The solution could be deployed either on the cloud or on-premises. It depends on the client what he actually requires. Both of them have similar kinds of features. No one is better than the other, however, personally, I prefer on-premises.

    I'd rate the solution eight out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Email Security
    September 2022
    Find out what your peers are saying about Trend Micro, Microsoft, Fortinet and others in Email Security. Updated: September 2022.
    634,550 professionals have used our research since 2012.
    Gerente de operaciones at a tech services company with 11-50 employees
    Real User
    Top 10
    Efficient, secure, and good support
    Pros and Cons
    • "The most valuable feature of Trend Micro Email Security is the security level it provides. The solution is efficient."
    • "Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring."

    What is our primary use case?

    We use Trend Micro Email Security Protect customers from email spam, suspicious IPs, or domains.

    What is most valuable?

    The most valuable feature of Trend Micro Email Security is the security level it provides. The solution is efficient.

    What needs improvement?

    Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring.

    In a future release, the dashboard should bring visibility of the risk to the organization. More executive dashboards of the level of security that we could have inside of the organization. The dashboards or reports could help us to bring more visibility at an executive level, it would be useful.

    Mm-hmm. And have you seen the ROI?

    For how long have I used the solution?

    I have been using Trend Micro Email Security for approximately four years.

    What do I think about the scalability of the solution?

    In my office, we have approximately 60 people using Trend Micro Email Security.

    How are customer service and support?

    We are receiving good support from Trend Micro Email Security since we are partners.

    What was our ROI?

    I have not seen ROI from Trend Micro Email Security.

    What's my experience with pricing, setup cost, and licensing?

    The price of Trend Micro Email Security is annual. There are no additional fees.

    Which other solutions did I evaluate?

    I have evaluated other solutions.

    What other advice do I have?

    I would prefer us to use the Proofpoint solution.

    I rate Trend Micro Email Security an eight out of ten.

    It's a good solution, but I think that there are some improvements that they should do to better compete with Proofpoint

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    CBO at a security firm with 11-50 employees
    Reseller
    Top 5
    Provides email security like spam filtering, protection from spam fishing, and protection from fraudulent content

    What is our primary use case?

    This solution is used for email security like spam filtering, spam protection from spam fishing, and protection from fraudulent content.

    The solution can be on-prem or on cloud. We implement it as a cloud solution.

    What needs improvement?

    There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro.

    What do I think about the stability of the solution?

    It's stable.

    What do I think about the scalability of the solution?

    It's cloud-built, so it's scalable.

    How are customer service and support?

    There is a local team, and they're responsive. I would rate them 4 out of 5.

    Which solution did I use previously and why did I switch?

    Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security. With Barracuda, these features are not available for protection of OneDrive or Google Drive.

    How was the initial setup?

    It's not easy, but it's not very difficult.

    I would rate the setup for implementation 4 out of 5.

    What about the implementation team?

    Everything is hosted on the Trend Micro Cloud. They provide an agent, and the agent installs the solution on the user's PC. There is no hardware required for implementation.

    What's my experience with pricing, setup cost, and licensing?

    The cost is about $6,000 for 300 users for one year. Compared to Barracuda, it's not expensive.

    What other advice do I have?

    I would rate this solution 7 out of 10.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    Flag as inappropriate
    PeerSpot user
    VP Delivery, UK at a computer software company with 1,001-5,000 employees
    Real User
    Top 10
    Plenty of features, integrates well, and reliable
    Pros and Cons
    • "The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
    • "The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."

    What is our primary use case?

    We use the solution for gateway security protection for inbound and outbound emails from the organization.

    What is most valuable?

    The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution.

    What needs improvement?

    The solutions manufacturer tries to upgrade the customer to move from on-premises to the cloud. They plan to replace virtual appliances with hardware appliances. I think that this is not a good idea. A virtual appliance is more flexible in implementation and usage, and they think that it is not a good idea to leave the development as is.

    What do I think about the stability of the solution?

    It is a very powerful and stable solution and is one of the leaders in the market.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and technical support?

    The technical support is good.

    How was the initial setup?

    The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration.

    What other advice do I have?

    I rate Trend Micro Email Security a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Email Security Report and find out what your peers are saying about Trend Micro, Microsoft, Fortinet, and more!
    Updated: September 2022
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    Download our free Email Security Report and find out what your peers are saying about Trend Micro, Microsoft, Fortinet, and more!