SOC Team Lead at a security firm with 51-200 employees
Real User
Top 10
Nov 28, 2025
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monitoring IDS signatures, it won't be as beneficial as one with behavioral monitoring and other critical aspects required according to the best practices of the industry. Additionally, if there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team. These challenges consist of managing multiple teams and products. Trend Micro Email Security comes in and solves these problems.Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier. Trend Micro Email Security has some complexities in implementation, but there aren't any significant shortcomings that require Trend Micro to improve.
There is room for improvement in mobile device management. The company also needs to work on pricing because it is quite costly compared to other products. Many small and medium-sized businesses prefer cost-effective solutions over full-fledged security solutions. These are the two areas where they need to improve a bit.
Trend Micro Email Security can improve on scam detection. It could use AI in this area. For example, there is a normal email, and it asks for contact information or to make a relationship or something like that. So it needs a feature that can read the contents of the emails or the attached files. Maybe this could be done through AI tools that can analyze if this is a kind of scam or not.
The solution's interface, which we get from an admin perspective, sometimes gets confusing. I would like it more if the flow of the feature were good. If you continuously work on the tool, you will become well-versed in the features, but new users will take some time to become familiar with it.
In terms of improvement, reducing false positives would improve the system. If there were fewer false positives, it would be nearly perfect. In the next release, I would like to see improved detection for emails containing only text, especially if they seem suspicious but lack links or attachments. Currently, Trend Micro Email Security is effective with emails containing links or attachments, but those with only text can slip through unnoticed.
Learn what your peers think about Trend Micro Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
There is room for improvement in threat detection, especially for advanced attacks and business email compromise. Improved back detection and protection for business email compromise would be very beneficial.
Security Engineer at a computer software company with 51-200 employees
Real User
Apr 26, 2023
In our company, we require IT engineers who can execute integration procedures. For this, they need a clear guide. I had an issue when I worked on another project involving FortiWeb and web gateway, where web gateway also works with Trend Micro Email Security. In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem. Sometimes, we discovered that support from the solution's end was occupied with cloud-related activities on a specific day. However, some customers require a gateway in their country due to cybersecurity regulations that force companies to comply with specific regulations. Therefore, for the cloud solution, they need to choose a location near their country or in their country if possible. If a data center is located in another country that has political conflicts, it can create issues for engineers and top management. In my experience, they didn't test the solution for performance and lacked simple guides to assist engineers without the need for a support ticket, especially for longer projects.
Information Security Officer at a financial services firm with 51-200 employees
Real User
Feb 15, 2023
Sometimes malicious email gets past the email gateway. This needs to be improved. It would be nice if they offered an extra layer of security. They could, for example, have multi-factor authentication or encryption. Pricing is high.
We have had to deal with some spam. They need to adjust the spam filtering and make it stronger. It would be ideal if they had even better protection on offer to keep users even safer.
The send box needs improvement to match other products. The solution does not check scam emails which is a critical need for our customers. It would be beneficial to deepen the ASM and ATO. Phishing emails are really dangerous and steal information so we want to tag them as scams.
Sometimes, especially when you are hit by ransomware, there are issues. The hardest thing to deal with is spam email, which you can actually protect your network from. They could improve the database or the engine to make it more robust to stop those kinds of emails. Even if an end user tries to open those emails, normally, they will send you the zip file or a website address or something like that, and the end user will get in trouble if they try to open anything. Therefore, if Trend Micro can improve its engine to stop those kinds of new ransomware, that would be a big plus for them. While they are good, not 100% of email is protected just yet. It's quite pricey. In Email Security, they basically pretty much cover everything. They can't add anything else. If they try to add something in, it might also slow down the computers and the process. I don't think they will add anything in the near future.
The solutions manufacturer tries to upgrade the customer to move from on-premises to the cloud. They plan to replace virtual appliances with hardware appliances. I think that this is not a good idea. A virtual appliance is more flexible in implementation and usage, and they think that it is not a good idea to leave the development as is.
General Manager -Mfg at a consumer goods company with 5,001-10,000 employees
Real User
Jan 28, 2021
There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher. Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.
Trend Micro Email Security is a comprehensive solution designed to protect organizations from email-based threats. With advanced threat intelligence and machine learning algorithms, it provides real-time protection against spam, phishing, malware, and other email-borne attacks.
This product offers multi-layered security, including content filtering, URL reputation analysis, and attachment scanning, ensuring that malicious emails are blocked before they reach the users' inbox. It also...
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monitoring IDS signatures, it won't be as beneficial as one with behavioral monitoring and other critical aspects required according to the best practices of the industry. Additionally, if there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team. These challenges consist of managing multiple teams and products. Trend Micro Email Security comes in and solves these problems.Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier. Trend Micro Email Security has some complexities in implementation, but there aren't any significant shortcomings that require Trend Micro to improve.
They need to improve the dashboard in the future to make the product more effective.
There is room for improvement in mobile device management. The company also needs to work on pricing because it is quite costly compared to other products. Many small and medium-sized businesses prefer cost-effective solutions over full-fledged security solutions. These are the two areas where they need to improve a bit.
Trend Micro Email Security can improve on scam detection. It could use AI in this area. For example, there is a normal email, and it asks for contact information or to make a relationship or something like that. So it needs a feature that can read the contents of the emails or the attached files. Maybe this could be done through AI tools that can analyze if this is a kind of scam or not.
The solution's interface, which we get from an admin perspective, sometimes gets confusing. I would like it more if the flow of the feature were good. If you continuously work on the tool, you will become well-versed in the features, but new users will take some time to become familiar with it.
In terms of improvement, reducing false positives would improve the system. If there were fewer false positives, it would be nearly perfect. In the next release, I would like to see improved detection for emails containing only text, especially if they seem suspicious but lack links or attachments. Currently, Trend Micro Email Security is effective with emails containing links or attachments, but those with only text can slip through unnoticed.
The solution's configuration policy should be easier.
The solution's multi-tenancy could be improved. I would like to see more integration of Trend Micro Email Security with different platforms.
There is room for improvement in the support. The response time could be faster.
The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas.
There is room for improvement in threat detection, especially for advanced attacks and business email compromise. Improved back detection and protection for business email compromise would be very beneficial.
The tool's dashboard is old.
The only negative thing about Trend Micro Email Security is its price. It could be less expensive.
The product must provide better customization features.
There needs to be more documentation for the product.
The patch management could improve in Trend Micro Email Security.
In our company, we require IT engineers who can execute integration procedures. For this, they need a clear guide. I had an issue when I worked on another project involving FortiWeb and web gateway, where web gateway also works with Trend Micro Email Security. In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem. Sometimes, we discovered that support from the solution's end was occupied with cloud-related activities on a specific day. However, some customers require a gateway in their country due to cybersecurity regulations that force companies to comply with specific regulations. Therefore, for the cloud solution, they need to choose a location near their country or in their country if possible. If a data center is located in another country that has political conflicts, it can create issues for engineers and top management. In my experience, they didn't test the solution for performance and lacked simple guides to assist engineers without the need for a support ticket, especially for longer projects.
Sometimes malicious email gets past the email gateway. This needs to be improved. It would be nice if they offered an extra layer of security. They could, for example, have multi-factor authentication or encryption. Pricing is high.
We have had to deal with some spam. They need to adjust the spam filtering and make it stronger. It would be ideal if they had even better protection on offer to keep users even safer.
The send box needs improvement to match other products. The solution does not check scam emails which is a critical need for our customers. It would be beneficial to deepen the ASM and ATO. Phishing emails are really dangerous and steal information so we want to tag them as scams.
Sometimes, especially when you are hit by ransomware, there are issues. The hardest thing to deal with is spam email, which you can actually protect your network from. They could improve the database or the engine to make it more robust to stop those kinds of emails. Even if an end user tries to open those emails, normally, they will send you the zip file or a website address or something like that, and the end user will get in trouble if they try to open anything. Therefore, if Trend Micro can improve its engine to stop those kinds of new ransomware, that would be a big plus for them. While they are good, not 100% of email is protected just yet. It's quite pricey. In Email Security, they basically pretty much cover everything. They can't add anything else. If they try to add something in, it might also slow down the computers and the process. I don't think they will add anything in the near future.
There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro.
The solutions manufacturer tries to upgrade the customer to move from on-premises to the cloud. They plan to replace virtual appliances with hardware appliances. I think that this is not a good idea. A virtual appliance is more flexible in implementation and usage, and they think that it is not a good idea to leave the development as is.
There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher. Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.