Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
Real User
Top 5
Aug 27, 2025
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID. We were not able to get a satisfactory answer from them regarding the BEC issue. The ransomware protection issue for the old servers or outdated servers and recovery of the data needs improvement in Trend Micro Worry-Free Services Suites. The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue. The response time of the support also needs improvement.
Regarding machine learning-based threat protection in Trend Micro Worry-Free Services Suites, customers are not using that, so I am not taking any responses from the customers. If you want, you can drop me a mail, and then I will collect the information from my customers. I don't know about it, actually. I am a salesperson, not technical. Other than pricing, the areas of Trend Micro Worry-Free Services Suites that I would like to see improved or enhanced depend on cases. For approximately 1300 to 1200, it varies by case. When it involves 500 customers or 200 customers, it could go up to 900 and 1000 rupees. We win cases often.
It's a big improvement over relying solely on Active Directory, where you need to allocate time for regular reviews or have someone monitor for issues manually. Outsourcing that to Trend Micro has been a huge help. Improving access to training and simplifying the process of obtaining information would be helpful. While reports can be automated, making everything more accessible would be a key benefit. Network vulnerability scanning could be improved. It would be beneficial to have internal scanning and external analysis capabilities. Trend Micro Vision One might include such features in the future, along with dark web scanning, threat hunting, and other related tools.
Security Operations Team Leader at Yalla Security Srl
Real User
Top 5
Jun 4, 2024
The log management feature needs to be improved, specifically, the ability to send logs from the console via API. This feature is quite limited and feels outdated. Implementing log management is complicated. For MSPs, it’s difficult because they need to find specific or automated solutions, which can be challenging. They should have features that protect or consider the ability to connect to cloud services, such as the customer's office tenants. It would also be beneficial to have the ability to control and log activities in Microsoft Active Directory to protect customer directories.
The EDR part of the product is an area of concern where improvements are required. With the product's EDR part, it is really hard for users to get going with the investigation part or to deal with the integration of IoAs since such areas are not well done in the tool. Better analytics and reporting features would be great in the product's future releases.
Learn what your peers think about Trend Micro Worry-Free Services Suites [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
We pay double the price than what we would pay for a comparable solution. The solution's documentation is not good, and I'm struggling to change global configurations. My employer changed its name, and it was very difficult to change the account information. The support desk is not quite what I expected. Overall, I'm not quite happy with the solution. The solution's overall usability could be improved. The UI is not very modern, and it's clumsy. I didn't find any instructional videos for the solution. The solution's UI could be improved. The solution's integration with remote monitoring and management could be better.
The solution protects our endpoints but causes performance slowdowns. Trend Micro, compared to competitors such as BitDefender GravityZone and Sophos, all offer data loss prevention and traditional malware protection. Trend Micro also provides Effective Malware Elimination and virtualization features.
Classified at a tech services company with 11-50 employees
Real User
Sep 12, 2023
Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems. For example, we have experienced issues with the agent on Windows 12 and 2012 R2. Trend Micro must also improve its agent for Linux operating systems and provide an open source solution for Java environments. They currently do not offer a solution for Open NOS systems.
Trend Micro Worry-Free Services Suites [EOL] offers comprehensive behavior detection, efficient resource usage, and robust security features. Organizations benefit from antivirus, malware protection, and web filtering, ensuring their cyber defense strategies are effective and reliable.With deployment simplicity and a user-friendly interface, Trend Micro Worry-Free Services Suites integrates seamlessly into IT environments. It supports managing multiple clients through multi-tenancy and...
![Trend Micro Worry-Free Services Suites [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_40/2wuq6mq8liciuy8jm6aqj4dp5bgm.jpg?_a=BACAGSGT){kind=small}
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID. We were not able to get a satisfactory answer from them regarding the BEC issue. The ransomware protection issue for the old servers or outdated servers and recovery of the data needs improvement in Trend Micro Worry-Free Services Suites. The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue. The response time of the support also needs improvement.
Regarding machine learning-based threat protection in Trend Micro Worry-Free Services Suites, customers are not using that, so I am not taking any responses from the customers. If you want, you can drop me a mail, and then I will collect the information from my customers. I don't know about it, actually. I am a salesperson, not technical. Other than pricing, the areas of Trend Micro Worry-Free Services Suites that I would like to see improved or enhanced depend on cases. For approximately 1300 to 1200, it varies by case. When it involves 500 customers or 200 customers, it could go up to 900 and 1000 rupees. We win cases often.
The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us.
It's a big improvement over relying solely on Active Directory, where you need to allocate time for regular reviews or have someone monitor for issues manually. Outsourcing that to Trend Micro has been a huge help. Improving access to training and simplifying the process of obtaining information would be helpful. While reports can be automated, making everything more accessible would be a key benefit. Network vulnerability scanning could be improved. It would be beneficial to have internal scanning and external analysis capabilities. Trend Micro Vision One might include such features in the future, along with dark web scanning, threat hunting, and other related tools.
The log management feature needs to be improved, specifically, the ability to send logs from the console via API. This feature is quite limited and feels outdated. Implementing log management is complicated. For MSPs, it’s difficult because they need to find specific or automated solutions, which can be challenging. They should have features that protect or consider the ability to connect to cloud services, such as the customer's office tenants. It would also be beneficial to have the ability to control and log activities in Microsoft Active Directory to protect customer directories.
The EDR part of the product is an area of concern where improvements are required. With the product's EDR part, it is really hard for users to get going with the investigation part or to deal with the integration of IoAs since such areas are not well done in the tool. Better analytics and reporting features would be great in the product's future releases.
We pay double the price than what we would pay for a comparable solution. The solution's documentation is not good, and I'm struggling to change global configurations. My employer changed its name, and it was very difficult to change the account information. The support desk is not quite what I expected. Overall, I'm not quite happy with the solution. The solution's overall usability could be improved. The UI is not very modern, and it's clumsy. I didn't find any instructional videos for the solution. The solution's UI could be improved. The solution's integration with remote monitoring and management could be better.
The solution protects our endpoints but causes performance slowdowns. Trend Micro, compared to competitors such as BitDefender GravityZone and Sophos, all offer data loss prevention and traditional malware protection. Trend Micro also provides Effective Malware Elimination and virtualization features.
Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems. For example, we have experienced issues with the agent on Windows 12 and 2012 R2. Trend Micro must also improve its agent for Linux operating systems and provide an open source solution for Java environments. They currently do not offer a solution for Open NOS systems.