We compared Microsoft Defender for Office 365 and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Defender for Office 365 stands out for its thorough email scanning, ease of use, and anti-phishing capabilities. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Microsoft Defender for Office 365 can improve integration with non-Microsoft solutions and offer better documentation for its advanced security features. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: Microsoft customer service has received mixed feedback. While some customers find it responsive and prompt, others believe it could be more advanced and attentive. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: The setup for Microsoft Defender for Office 365 is generally considered effortless. Users appreciate its seamless integration with Office 365 and the minimal maintenance it requires. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Some reviewers found Microsoft Defender for Office 365 to be reasonably priced, and others consider it expensive. Defender is typically sold in a bundle, so it’s challenging to compare the cost to other solutions. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Microsoft Defender for Office 365 helps users prevent ransomware and malware while enhancing email security and providing cost savings through its subscription-based service. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Defender is praised for its thorough email scanning and integration into a single console. Defender users desire a more centralized interface and improved spam and malware detection. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"Microsoft Defender for Office 365's most valuable feature is its performance."
"The benefit that stands out to me is the ability for multiple individuals to collaborate simultaneously within the same document. Additionally, there is the option to save the document directly in the integrated OneDrive or SharePoint."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"The basic features are okay and I'm satisfied with the Defender."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"The deployment capability is a great feature."
"Defender is a SaaS platform, so it offers more flexibility. Managing the permissions is easier. The solution's automated detection and response features are scalable."
"Threat Explorer is one of the features that I very much like because it is a real-time report that allows you to identify, analyze, and trace security attacks."
"Since implementing it, we've seen a significant improvement in security. We no longer receive spam emails, and we're protected from various cyberattacks, including ransomware and social engineering."
"It does a good job of ensuring users are not compromised via email."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
"Trend Micro constantly releases new versions and patches based on evolving needs."
"The integration capability of the solution is good."
"The interface is really good."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"There is room for improvement with the UI."
"About eight months ago, we started to measure the quantity of phishing and spam that we have been receiving, and it has been increasing a lot. That means that protection for our email is not as good as we were expecting."
"This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products."
"I'd like some additional features any product can give me to protect our environment in a better way."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"The company should focus on adding threats that the solution is currently unable to detect."
"Several simulation options are available within 365, and the phishing simulation could be better."
"Configuration requires going to a lot of places rather than just accessing one tab."
"The tool's dashboard is old."
"The patch management could improve in Trend Micro Email Security."
"It is a bit expensive than the market price."
"The send box needs improvement to match other products."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case."
"There needs to be more documentation for the product."
"Sometimes malicious email gets past the email gateway."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Microsoft Defender for Office 365 is ranked 1st in Email Security with 41 reviews while Trend Micro Email Security is ranked 8th in Email Security with 22 reviews. Microsoft Defender for Office 365 is rated 8.4, while Trend Micro Email Security is rated 8.0. The top reviewer of Microsoft Defender for Office 365 writes "Allows for easy reporting of problems, valuable anti-phishing, and anti-malware support". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Microsoft Defender for Office 365 is most compared with Proofpoint Email Protection, Mimecast Email Security, Microsoft Exchange Online Protection (EOP), Barracuda Email Security Gateway and Microsoft Defender for Identity, whereas Trend Micro Email Security is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail, Trend Micro InterScan Messaging Security and Barracuda Email Security Gateway. See our Microsoft Defender for Office 365 vs. Trend Micro Email Security report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
