TeamViewer Tensor vs Zoho Assist comparison

TeamViewer and Zoho are both solutions in the Remote Access category. TeamViewer is ranked #8, while Zoho is ranked #36. TeamViewer holds a 4.3% mindshare in VUS, compared to Zoho’s 1.0% mindshare. Additionally, 100% of TeamViewer users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Zoho Assist and TeamViewer Tensor compete in the remote support solutions category. Zoho Assist has favorable features and pricing, while TeamViewer Tensor offers advanced functionalities and broader platform compatibility.

Features: Zoho Assist provides reliable remote access, multi-device support, and seamless operation. TeamViewer Tensor offers robust security, enhanced integrations, and high performance with more advanced and diverse features suitable for enterprise-level requirements.

Room for Improvement: Zoho Assist could improve its speed and mobile app capabilities. TeamViewer Tensor needs enhancements in cost-effectiveness and occasional connectivity issues. Zoho Assist has specific areas for improvement, while TeamViewer Tensor faces broader usability concerns.

Ease of Deployment and Customer Service: Zoho Assist is noted for straightforward deployment and high-quality customer support. TeamViewer Tensor's deployment process is more complex, but its support team is rated positively. Zoho Assist is easier to deploy, but TeamViewer Tensor's deployment complexity is compensated by its robust support.

Pricing and ROI: Zoho Assist users find the initial setup cost and ROI to be favorable for smaller budgets. TeamViewer Tensor, while more expensive, offers better long-term value due to its extensive features. Zoho Assist suits cost-conscious buyers, whereas TeamViewer Tensor is better for those seeking extensive capabilities regardless of price.

To learn more, read our detailed TeamViewer Tensor vs. Zoho Assist Report (Updated: December 2025).

Buyer's Guide

TeamViewer Tensor vs. Zoho Assist

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of TeamViewer Tensor is 4.3%, down from 6.2% compared to the previous year. The mindshare of Zoho Assist is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.3%
TeamViewer Tensor	4.3%
Zoho Assist	1.0%
Other	85.4%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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Hameez Tariq

Senior ZOHO Consultant at self-employed

Inexpensive with useful screen monitoring and screen sharing capabilities

I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The many policies available in Microsoft Intune for managing our devices are valuable."

"Microsoft Intune does help me save time in terms of management of various devices—I don't have to go to those locations to manage the devices at those locations, I can do it remotely, which is very helpful."

"We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."

"The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center."

"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."

"It's easy to manage and easy to configure."

"One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot."

"Intune makes our organization more secure and flexible. We can onboard new employees faster and more securely. We are a governmental organization with strict regulations, and Intune helps us comply with those requirements."

More Microsoft Intune pros

"The most valuable feature of TeamViewer Tensor is the remote access."

"This product is very simple to use and you can connect whether you are behind a firewall or not."

"Remote desktop sharing is one valuable feature of the solution."

"It is a scalable solution. "

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"Technical support is easy to reach."

Cons

"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."

"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."

"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."

"In an upcoming release, I would like to see some kind of analytics report."

"If you wish to block any App Store application, there is no way to do so."

"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."

"If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices."

"We faced issues with macOS support. The product should have better inventory and asset management."

More Microsoft Intune cons

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

"The solution could include more AI (Artificial Intelligence)."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

"It could be integrated with IT management tools."

"They do have some glitches in the microphone and speaker, especially during remote access."

"Support could be more knowledgeable."

Pricing and Cost Advice

"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."

"Our enterprise agreement includes Microsoft Intune at no additional cost."

"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations."

"We use Defender ATP and E5 licenses."

"The price of Microsoft Intune is reasonable."

More Microsoft Intune pricing and cost advice

"The pricing is a little bit on the higher side."

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

14%

Computer Software Company

12%

Retailer

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	154

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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Comparisons

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Compared 10% of the time

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Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

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Compared 71% of the time

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Compared 4% of the time

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Compared 4% of the time

Splashtop Remote Support vs TeamViewer Tensor

Compared 3% of the time

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Compared 23% of the time

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Compared 18% of the time

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Compared 18% of the time

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Compared 10% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

January 2026

Download TeamViewer Tensor product report

Buyer's Guide

Remote Access

January 2026

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

GE Oil & Gas, Android Police, Smartlaunch

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

TeamViewer Tensor vs. Zoho Assist

December 2025

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