TeamViewer Pilot vs TeamViewer Tensor comparison

TeamViewer Pilot and TeamViewer Tensor are both solutions in the Remote Access category. TeamViewer Pilot is ranked #37, while TeamViewer Tensor is ranked #7 with an average rating of 8.5. TeamViewer Pilot holds a 0.4% mindshare in VUS, compared to TeamViewer Tensor’s 5.4% mindshare. Additionally, 100% of TeamViewer Pilot users are willing to recommend the solution, compared to 100% of TeamViewer Tensor users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

TeamViewer Tensor and TeamViewer Pilot compete in remote support and assistance. TeamViewer Pilot seems to have the upper hand in hands-on support scenarios due to its augmented reality features.

Features: TeamViewer Tensor is highlighted for its robust security, scalability, and comprehensive integration options. TeamViewer Pilot is valued for its augmented reality functionalities, real-time visual guidance, and interactive remote support.

Room for Improvement: TeamViewer Tensor could enhance mobile device support, reduce software complexity, and streamline its user interface. TeamViewer Pilot could improve video call quality, broaden device compatibility, and provide more intuitive user controls.

Ease of Deployment and Customer Service: TeamViewer Tensor's deployment process is straightforward, with responsive customer service. TeamViewer Pilot is easy to set up, though more detailed documentation for complex environments is needed.

Pricing and ROI: TeamViewer Tensor is more cost-effective for larger corporations due to its extensive feature set, justifying the higher initial cost. TeamViewer Pilot offers competitive pricing, appealing to users needing augmented reality capabilities, and shows a quicker ROI for hands-on support use cases.

To learn more, read our detailed TeamViewer Pilot vs. TeamViewer Tensor Report (Updated: September 2025).

Buyer's Guide

TeamViewer Pilot vs. TeamViewer Tensor

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of TeamViewer Pilot is 0.4%, up from 0.3% compared to the previous year. The mindshare of TeamViewer Tensor is 5.4%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
TeamViewer Tensor	5.4%
TeamViewer Pilot	0.4%
Other	84.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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reviewer1651011

Software Consultant at Hexagon AB

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its price is reasonable. It is a part of our M365 suite."

"Intune makes our organization more secure and flexible."

"Within Intune, managing policies and having a consistent way to manage devices is valuable."

"When comparing Microsoft Intune to Jamf, Microsoft Intune is superior."

"Fortunately, now everything is streamlined into a single, unified platform."

"Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows."

"I like that we can implement conditional access."

"When a user receives the machine, sets it up, and turns it on, it connects to the domain and begins installing software, becoming ready within approximately half an hour, which represents a significant time savings for IT departments."

More Microsoft Intune pros

"It's easy enough to use."

"Technical support has good responsiveness."

"The most valuable feature of TeamViewer Tensor is the remote access."

"This product is very simple to use and you can connect whether you are behind a firewall or not."

"Remote desktop sharing is one valuable feature of the solution."

Cons

"It needs certificate provisioning for S/MIME purposes."

"Some customers have reported experiencing slowness when using lower versions of the Android system."

"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."

"There's a significant discrepancy in Intune pricing between tenants."

"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."

"Intune is not the most user-friendly mobile device management platform available."

"The pricing could be improved."

"Reporting needs improvement."

More Microsoft Intune cons

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The location markings can appear incorrectly."

"The solution could include more AI (Artificial Intelligence)."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

Pricing and Cost Advice

"The pricing is competitive, but it is not cheap."

"The pricing is good because customers are not complaining about it."

"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."

"Its price is quite okay. I wish they provide certain additional features with the same license."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."

"It's affordable for the protection it gives. There are no additional costs."

More Microsoft Intune pricing and cost advice

"It is not an expensive product."

"We pay for the licensing monthly."

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

"The pricing is a little bit on the higher side."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

No data available

Manufacturing Company

13%

Computer Software Company

13%

Government

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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Earn 20 points

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What do you like most about TeamViewer Tensor?

The most valuable feature of TeamViewer Tensor is the remote access.

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What needs improvement with TeamViewer Tensor?

At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...

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Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 7% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 6% of the time

IBM MaaS360 vs Microsoft Intune

Compared 5% of the time

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TeamViewer Business vs TeamViewer Pilot

Compared 50% of the time

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TeamViewer Business vs TeamViewer Tensor

Compared 80% of the time

BeyondTrust Remote Support vs TeamViewer Tensor

Compared 5% of the time

Splashtop Remote Support vs TeamViewer Tensor

Compared 3% of the time

Microsoft Remote Desktop Services vs TeamViewer Tensor

Compared 2% of the time

LogMeIn Rescue vs TeamViewer Tensor

Compared 2% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

October 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

October 2025

Download TeamViewer Pilot product report

Buyer's Guide

Remote Access

October 2025

Download TeamViewer Tensor product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

TeamViewer

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

GE Oil & Gas, Android Police, Smartlaunch

Buyer's Guide

TeamViewer Pilot vs. TeamViewer Tensor

September 2025

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