TeamViewer Pilot vs TeamViewer Tensor comparison

TeamViewer Pilot and TeamViewer Tensor are both solutions in the Remote Access category. TeamViewer Pilot is ranked #36, while TeamViewer Tensor is ranked #7 with an average rating of 8.5. TeamViewer Pilot holds a 0.4% mindshare in VUS, compared to TeamViewer Tensor’s 5.6% mindshare. Additionally, 100% of TeamViewer Pilot users are willing to recommend the solution, compared to 100% of TeamViewer Tensor users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

TeamViewer Tensor and TeamViewer Pilot compete in remote support and assistance. TeamViewer Pilot seems to have the upper hand in hands-on support scenarios due to its augmented reality features.

Features: TeamViewer Tensor is highlighted for its robust security, scalability, and comprehensive integration options. TeamViewer Pilot is valued for its augmented reality functionalities, real-time visual guidance, and interactive remote support.

Room for Improvement: TeamViewer Tensor could enhance mobile device support, reduce software complexity, and streamline its user interface. TeamViewer Pilot could improve video call quality, broaden device compatibility, and provide more intuitive user controls.

Ease of Deployment and Customer Service: TeamViewer Tensor's deployment process is straightforward, with responsive customer service. TeamViewer Pilot is easy to set up, though more detailed documentation for complex environments is needed.

Pricing and ROI: TeamViewer Tensor is more cost-effective for larger corporations due to its extensive feature set, justifying the higher initial cost. TeamViewer Pilot offers competitive pricing, appealing to users needing augmented reality capabilities, and shows a quicker ROI for hands-on support use cases.

To learn more, read our detailed TeamViewer Pilot vs. TeamViewer Tensor Report (Updated: September 2025).

Buyer's Guide

TeamViewer Pilot vs. TeamViewer Tensor

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of September 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.7%, down from 10.0% compared to the previous year. The mindshare of TeamViewer Pilot is 0.4%, up from 0.3% compared to the previous year. The mindshare of TeamViewer Tensor is 5.6%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.7%
TeamViewer Tensor	5.6%
TeamViewer Pilot	0.4%
Other	84.3%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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reviewer1651011

Software Consultant at Hexagon AB

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature."

"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."

"The best features in Microsoft Intune that I appreciate most are its centralized features."

"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."

"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."

"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."

"The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."

"The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."

More Microsoft Intune pros

"Technical support has good responsiveness."

"It's easy enough to use."

"Remote desktop sharing is one valuable feature of the solution."

"This product is very simple to use and you can connect whether you are behind a firewall or not."

"The most valuable feature of TeamViewer Tensor is the remote access."

Cons

"Each feature has a separate license, making logistics and cost management difficult if not strategically bundled together."

"They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

"However, with Microsoft, it takes a lot longer, and I’m not getting quick resolutions. Sometimes, I find myself bouncing around between different support groups."

"There were several bugs with stability."

"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."

"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."

"It needs incorporation of Knox, ZeroTouch, etc."

"Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."

More Microsoft Intune cons

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The solution could include more AI (Artificial Intelligence)."

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

Pricing and Cost Advice

"It's reasonable. They're not giving it away, but it's reasonable."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"The licensing costs we leave up to the customer and these vary from one to another."

"It is expensive. The cost depends on the license that we choose."

"Intune is cost-effective as it is included in some of the Office 365 packages."

"We use Defender ATP and E5 licenses."

"Intune is included in the Microsoft 365 licensing package that we have."

"Microsoft Intune is not cost-effective as a standalone product."

More Microsoft Intune pricing and cost advice

"We pay for the licensing monthly."

"It is not an expensive product."

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

"The pricing is a little bit on the higher side."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

No data available

Computer Software Company

15%

Manufacturing Company

13%

Government

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	45
Large Enterprise	151

No data available

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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Ask a question

Earn 20 points

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What do you like most about TeamViewer Tensor?

The most valuable feature of TeamViewer Tensor is the remote access.

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What needs improvement with TeamViewer Tensor?

At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...

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Compared 85% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

August 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

August 2025

Download TeamViewer Pilot product report

Buyer's Guide

Remote Access

August 2025

Download TeamViewer Tensor product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

TeamViewer

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

GE Oil & Gas, Android Police, Smartlaunch

Buyer's Guide

TeamViewer Pilot vs. TeamViewer Tensor

September 2025

Free Report: TeamViewer Pilot vs. TeamViewer Tensor

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